The Richmond Social Security office is located at 200 South Main Street, Suite 200, in downtown Richmond

The Social Security Administration (SSA) maintains a field office in Richmond that handles in-person visits for claims, replacements, and account matters. The address is 200 South Main Street, Suite 200, Richmond, VA 23219. This office serves residents across the Richmond area and surrounding counties.

The office is open Monday through Friday, 9 a.m. to 4 p.m., though hours can shift seasonally or for federal holidays. Parking is available on the street and in nearby lots. The building is accessible by public transit — the Pulse bus line stops nearby on Main Street.

Key Takeaways

  • The Richmond Social Security office is at 200 South Main Street, Suite 200, and is open weekdays from 9 a.m. to 4 p.m.
  • You can call ahead at 1-800-772-1213 to schedule an appointment or ask whether you need one for your specific task.
  • Many Social Security matters can be handled online through your personal my Social Security account or by phone, which often avoids a trip downtown.
  • If you cannot visit in person, you can request a phone appointment or mail documents to the office.
  • Bring a photo ID and any documents related to your claim or request, such as a birth certificate or marriage license.

When you need to visit in person versus handling it by phone or online

Not every Social Security task requires a visit to the office. Replacing a lost Social Security card, checking your earnings record, and starting a retirement claim can all be done through my Social Security (the SSA's online portal) or by calling 1-800-772-1213. You can also request a replacement card by mail.

You should visit the Richmond office in person if you need to sign documents, provide original identification, or handle a complex case that the phone representative says requires a face-to-face meeting. Some people also prefer to visit when they have questions that are hard to explain over the phone or when they want to speak with someone directly about their options.

If you are applying for Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI), you can start the process online or by phone, but the office may ask you to come in for a follow-up appointment to verify information or provide additional documents.

How to schedule an appointment at the Richmond office

You can schedule an appointment by calling 1-800-772-1213 Monday through Friday, 7 a.m. to 7 p.m. Have your Social Security number ready when you call. The representative will ask what you need and whether an appointment is necessary — some matters can be handled over the phone instead.

If you prefer not to call, you can also schedule an appointment online through my Social Security. Log in to your account, select "Appointments," and choose the Richmond office location and a time that works for you. Walk-in visits are possible but may mean a longer wait, especially during busy times.

The SSA recommends calling or scheduling ahead rather than walking in, particularly if your matter is complex or requires documents to be reviewed.

What to bring and how to prepare

Bring a photo ID (driver's license, passport, or state ID) and your Social Security card if you have it. If your visit is about a specific claim or request, bring any related documents — a birth certificate for a name change, a marriage license if you are updating your marital status, or medical records if you are applying for disability benefits.

If you are applying for benefits, bring proof of income, such as recent pay stubs or tax returns. If you are a non-citizen, bring your immigration documents. The representative will tell you during your appointment call what else you may need.

Arrive 10 to 15 minutes early. The office can be busy, and you may wait even with an appointment. Bring a book or phone charger if you think you might have a long wait.

Alternatives if you cannot visit the Richmond office

If you live outside Richmond or cannot travel downtown, you can handle most Social Security matters by phone at 1-800-772-1213. The SSA also offers video appointments in some cases — ask the representative when you call whether that option is available for your situation.

You can mail documents to the Richmond office at 200 South Main Street, Suite 200, Richmond, VA 23219. Include a cover letter explaining what you are sending and why, and keep a copy for your records. Mail takes longer than an in-person visit, so allow extra time if you have a deadline.

If you need help navigating Social Security, local nonprofits and legal aid organizations in Richmond often offer free counseling. The Virginia Department for Aging and Rehabilitative Services can also direct you to resources in your area.

What to expect during your visit

When you arrive, check in at the front desk and take a number. You will wait until your number is called. The representative will review your documents, ask questions about your claim or request, and explain next steps. If everything is in order, some matters are resolved on the spot. Others require follow-up — the representative will tell you how long that usually takes and how you will be notified.

The visit typically takes 15 to 45 minutes depending on the complexity of your case. If the representative needs more information, they may ask you to return or may contact you by phone or mail.

Contact information and hours

Address: 200 South Main Street, Suite 200, Richmond, VA 23219

Phone: 1-800-772-1213 (Monday–Friday, 7 a.m. to 7 p.m.)

Office hours: Monday–Friday, 9 a.m. to 4 p.m. (closed federal holidays)

Online: my Social Security at ssa.gov

Frequently Asked Questions

Do I need an appointment to visit the Richmond Social Security office?

An appointment is not required, but it is strongly recommended. Calling 1-800-772-1213 to schedule one will reduce your wait time. Walk-in visits are possible but may result in a longer wait, especially during peak hours.

Can I handle my Social Security matter without going to the office?

Many matters can be handled online through my Social Security or by phone at 1-800-772-1213. Replacing a card, checking your earnings record, and starting a retirement claim are all possible without visiting. The representative on the phone can tell you whether your specific task requires an in-person visit.

What if I do not have all my documents when I visit?

Tell the representative what you are missing. They will explain what documents you still need and whether you can mail them later or schedule a follow-up appointment. Some matters can proceed without every document present if you can provide it within a reasonable timeframe.

Is the Richmond office accessible for people with mobility issues?

The building at 200 South Main Street is accessible and has an elevator. If you have specific accessibility needs, call 1-800-772-1213 before your visit to let the office know, and they can make arrangements to help you.

How long does it take to get a decision on my claim after I visit?

The timeline depends on the type of claim. Retirement claims typically take a few weeks. Disability claims can take several months. The representative will give you a timeframe specific to your situation and explain how you will be notified of the decision.