Where to find Social Security services in Reno
The Social Security Administration office serving Reno is located at 50 South Virginia Street, Suite 210, Reno, NV 89501. This is a full-service office that handles retirement, disability, and survivor benefit matters. You can visit in person during business hours, call the office directly, or use the national Social Security phone line to reach someone who can direct you to local services.
The office is open Monday through Friday, 9 a.m. to 4 p.m., though hours can change seasonally. If you plan to visit, arriving early in the day typically means shorter wait times. You do not need an appointment for most services, but calling ahead can help you confirm what documents to bring.
The national Social Security phone number is 1-800-772-1213. When you call this number from Reno, you will reach a representative who can answer questions about your account, help you understand your benefit options, or schedule an in-person appointment at the Reno office if needed.
Key Takeaways
- The Reno Social Security office is at 50 South Virginia Street, Suite 210, and is open Monday through Friday from 9 a.m. to 4 p.m.
- You can call 1-800-772-1213 from anywhere in Nevada to reach Social Security and ask questions about your account or benefits.
- Visiting early in the day usually means a shorter wait, and you do not need an appointment for most routine services.
- Bring your Social Security card, photo ID, and any documents related to your specific request when you visit in person.
- If you cannot visit the office, you can handle many tasks online through your personal my Social Security account at ssa.gov.
What documents to bring to the Reno office
The documents you need depend on what you are doing. For most visits, bring your Social Security card and a photo ID such as a driver's license or passport. If you are reporting a change — such as a name change, address change, or change in work status — bring proof of that change, such as a marriage certificate, lease, or recent pay stub.
If you are visiting about retirement benefits, bring your birth certificate, proof of citizenship or legal residency, and any W-2 forms or tax returns from the past two years. If you are visiting about disability benefits, bring medical records from your doctor or hospital that describe your condition, a list of medications you take, and the names and phone numbers of your doctors.
Call the office at 1-800-772-1213 before your visit if you are unsure what to bring. A representative can tell you exactly what documents are needed for your specific situation.
Using my Social Security online instead of visiting
You can create a free my Social Security account at ssa.gov without visiting the office. Once you set up your account, you can view your earnings record, check your benefit estimate, change your address, report a change of circumstances, and request a replacement Social Security card in some cases.
Creating an account requires your Social Security number, date of birth, email address, and a way to verify your identity — usually a phone number or credit card on file. The verification process takes a few minutes and happens online. Once your account is active, you can log in anytime to check on your benefits or make changes.
Not all tasks can be done online. If you need to apply for benefits for the first time, report a death in your family, or handle a complex situation, you will still need to contact the office by phone or visit in person.
Applying for benefits by phone or mail from Reno
You can start a benefit application by calling 1-800-772-1213. A representative will ask you questions about your work history, family situation, and health, and will tell you what documents to send in. The representative will give you a case number and explain the next steps.
After your phone interview, you will mail or bring your documents to the Reno office. Processing times vary depending on the type of benefit and how complete your application is. Retirement benefit applications typically take three to five weeks. Disability applications take longer — usually two to three months — because the Social Security Administration must review medical evidence.
You can check the status of your application by calling 1-800-772-1213 and providing your case number. The representative can tell you whether your documents have been received and what stage your application is in.
What to expect during a visit to the Reno office
When you arrive, you will check in at the front desk and receive a number. Wait times vary depending on the time of day and day of the week. On average, you may wait 30 minutes to an hour, though this can be longer during peak times such as mid-morning or early afternoon.
A representative will call your number and take you to a window or private area. They will ask you questions about your request, review your documents, and explain what happens next. If your request is straightforward — such as a name change or address update — it may be completed the same day. If you are applying for benefits or reporting a complex situation, the representative will give you a case number and timeline for next steps.
If you need an interpreter, call ahead at 1-800-772-1213 to request one. The office can provide interpreters for many languages, though availability varies.
Reporting changes to your Social Security account
If your circumstances change — such as your address, phone number, marital status, or work situation — you should report it to Social Security. You can do this online through your my Social Security account, by phone at 1-800-772-1213, or by visiting the Reno office in person.
Some changes affect your benefits. For example, if you are receiving disability benefits and return to work, you must report your earnings. If you are receiving survivor benefits and remarry before age 60, your benefits may stop. If you are receiving retirement benefits and continue to work, your benefits may be reduced if you have not yet reached your full retirement age.
Report changes as soon as they happen. Waiting to report a change can result in overpayments that Social Security will ask you to repay, or underpayments that delay money owed to you.
Getting help with a Social Security problem in Reno
If you disagree with a decision Social Security made about your benefits, or if you believe there is an error in your account, you have the right to request a review. This process is called an appeal. You have 60 days from the date on the notice you received to file an appeal.
You can request an appeal by phone at 1-800-772-1213, by mail to the Reno office, or online through your my Social Security account. When you request an appeal, explain why you disagree with the decision. Include any new documents or information that support your position.
If you need help understanding the appeal process or preparing your case, you can contact a legal aid organization in Washoe County. Legal Aid Center of Southern Nevada has an office in Reno and provides free help to people with low incomes. You can also hire a Social Security representative — an attorney or accredited agent — to help you with your appeal. Representatives charge a fee only if you win your case.
Frequently Asked Questions
Can I get a replacement Social Security card at the Reno office?
Yes. Bring your photo ID and proof of citizenship or legal residency. You can also request a replacement card online through your my Social Security account if you have one set up. A replacement card typically arrives in the mail within two weeks.
What if I cannot visit the office during business hours?
Call 1-800-772-1213 to handle most tasks by phone. You can also create a my Social Security account online and manage many things yourself. If you need an in-person appointment outside regular hours, call ahead to ask whether the office can accommodate you.
How do I check how much my Social Security benefit will be?
Log into your my Social Security account at ssa.gov to see your benefit estimate. You can also call 1-800-772-1213 and ask a representative to provide an estimate based on your work history. The estimate shows what you would receive at different ages if you claim retirement benefits.
What if I lost my Social Security card and need it urgently?
Visit the Reno office in person with your photo ID and proof of citizenship. A replacement card can be ordered the same day and will arrive in the mail within two weeks. If you need proof that you applied, ask for a receipt at the office.
Can I change my benefit amount or when I receive my payment?
You cannot change your benefit amount once it is set, but you can change how and when you receive your payment. Log into your my Social Security account to change your direct deposit information, or call 1-800-772-1213 to make changes by phone.