Social Security offices in the Bronx and how to reach them

The Social Security Administration runs two full-service offices in the Bronx where you can handle most transactions in person. The main office is at 1500 Williamsbridge Road in the Pelham Parkway neighborhood, and a second office is at 1933 Westchester Avenue near Fordham Road. Both offices handle retirement, disability, survivor benefits, and replacement documents like Social Security cards.

You do not need an appointment to visit, but wait times vary significantly by time of day and day of week. Mornings on weekdays tend to be busier. If you want to reduce wait time, you can call ahead to ask current conditions, though staff cannot reserve a spot for you. Both offices are open Monday through Friday, 9 a.m. to 4 p.m., with some variation in hours during holidays.

The Williamsbridge Road office is accessible by the 2 and 5 subway lines. The Westchester Avenue office is near the D and 4 lines. If you cannot travel to an office, you can handle many matters by phone or online instead, which this section covers below.

Key Takeaways

  • Two full-service Social Security offices operate in the Bronx: one at 1500 Williamsbridge Road and one at 1933 Westchester Avenue, both open weekdays 9 a.m. to 4 p.m.
  • You can visit without an appointment, but wait times are longest mid-morning and mid-week; calling ahead lets you hear current wait conditions.
  • Most Social Security transactions can be completed by phone at 1-800-772-1213 or online at ssa.gov without traveling to an office.
  • Bring a photo ID and your Social Security card to any in-person visit, or a birth certificate if you need a replacement card.
  • If you are deaf or hard of hearing, both offices have TTY phones available, and you can also use a video relay service when calling the national line.

What you can do at each Bronx office

Both Bronx offices handle the same range of services. You can file for retirement benefits, request a benefit verification letter, replace a lost or damaged Social Security card, report a change in your circumstances (such as a name change or address), and ask questions about your account. If you are applying for disability benefits (SSDI) or Supplemental Security Income (SSI), you can start the process in person, though the office will likely schedule a follow-up appointment or direct you to submit documents by mail.

The offices also handle Medicare enrollment and can answer questions about how your benefits interact with Medicare. If you are a representative payee (someone managing benefits for another person) or a work incentive program participant, staff can help with those matters too.

One limitation: if you need a replacement Social Security card and cannot provide proof of citizenship or legal residency, the office will tell you what documents to bring back. You cannot complete that transaction on the spot without the right documentation.

Phone and online alternatives to visiting an office

The national Social Security phone line, 1-800-772-1213, can handle most routine requests without you traveling to the Bronx. You can file for retirement or survivor benefits, report a change of address, request a benefit verification letter, and ask account questions. Wait times on the phone line vary, but calling early in the morning or late in the afternoon often means shorter waits than mid-day.

The Social Security website at ssa.gov lets you create a "my Social Security" account, which you can use to view your earnings record, check your benefit estimate, and change your address or phone number. You can also request a replacement Social Security card online through your account if you have a valid state ID or driver's license. This route is often faster than visiting an office.

If you are deaf or hard of hearing, the national line has a TTY phone available. You can also use a video relay service or text relay service when calling 1-800-772-1213; the relay service will connect you to an agent.

Documents to bring when visiting in person

Bring a photo ID (driver's license, passport, or state ID) and your Social Security card to any visit. If you are applying for benefits for the first time, bring your birth certificate. If you need a replacement card, bring your birth certificate and photo ID.

If you are reporting a name change (due to marriage, divorce, or court order), bring the document that proves the change—a marriage certificate, divorce decree, or court order. If you are changing your address, you can do this by phone or online and do not need to visit an office.

If you are applying for disability benefits, bring medical records or a list of doctors and hospitals you have visited. The office will tell you what else they need, and you may be able to submit additional documents by mail rather than gathering everything before your visit.

How to reach the Williamsbridge Road office

Address: 1500 Williamsbridge Road, Bronx, NY 10461

Phone: 1-800-772-1213 (national line; ask to be transferred to the local office if needed)

Hours: Monday–Friday, 9 a.m. to 4 p.m. (closed federal holidays)

Transit: 2 or 5 subway line to Pelham Parkway station; walk south on Williamsbridge Road

This office is in a residential area of the Bronx and has street-level parking nearby. The building is wheelchair accessible.

How to reach the Westchester Avenue office

Address: 1933 Westchester Avenue, Bronx, NY 10462

Phone: 1-800-772-1213 (national line; ask to be transferred to the local office if needed)

Hours: Monday–Friday, 9 a.m. to 4 p.m. (closed federal holidays)

Transit: D or 4 subway line to Fordham Road station; walk east on Fordham Road, then south on Westchester Avenue

This office is near Fordham Road and has limited street parking. The building is wheelchair accessible.

When to call instead of visiting

Call the national line (1-800-772-1213) if you are reporting a simple change like a new address or phone number, requesting a benefit verification letter, or asking a question about your account. You do not need to visit an office for these tasks. Calling saves you travel time and often gets you an answer the same day.

Visit an office in person if you need a replacement Social Security card and do not have a state ID or driver's license to use the online request, if you are applying for benefits for the first time and want to walk through the process with staff, or if you have a complex situation (such as a name change plus a new address plus a benefit question) and want to handle it all at once.

Frequently Asked Questions

Do I need an appointment to visit a Bronx Social Security office?

No. Both offices accept walk-ins during business hours (Monday–Friday, 9 a.m. to 4 p.m.). Wait times vary; you can call 1-800-772-1213 and ask the current wait time at the office you plan to visit, though staff cannot reserve a spot for you.

Can I request a replacement Social Security card online instead of going to an office?

Yes, if you have a valid state ID or driver's license. Go to ssa.gov, create a "my Social Security" account, and request a replacement card. It will arrive by mail in 7 to 10 business days. If you do not have a state ID, you must visit an office in person.

What if I cannot visit during business hours?

You can handle most matters by phone at 1-800-772-1213 (available Monday–Friday, 7 a.m. to 7 p.m.) or online through your "my Social Security" account at any time. Only a few transactions require an in-person visit, such as replacing a Social Security card without a state ID.

Which office should I visit if I live in a different part of the Bronx?

Either office serves all of the Bronx. Choose based on which subway line is closer to you or which office has a shorter wait time when you call ahead. Both handle the same services.

What if I am deaf or hard of hearing?

Call 1-800-772-1213 and use a TTY phone, video relay service, or text relay service to connect with an agent. Both Bronx offices also have TTY phones available if you visit in person.