Where the Staten Island Social Security office is located

The Social Security Administration office serving Staten Island is at 1 Cebra Avenue, Staten Island, NY 10305. This is the main office where you can walk in, make an appointment, or call with questions about your account. The office is in the Tompkinsville neighborhood, accessible by the Staten Island Ferry and local bus routes.

You can reach this office by phone at 1-800-772-1213, which is the national Social Security number. When you call, you'll reach an automated system that can route you to Staten Island or take a message for a callback. Wait times on the phone are often shorter early in the morning or mid-week.

The office also has a walk-in window, but you may wait several hours during peak times. Making an appointment ahead of time is faster. You can schedule an appointment online at ssa.gov or by calling the number above.

Key Takeaways

  • The Staten Island Social Security office is at 1 Cebra Avenue and serves residents with in-person appointments, walk-in service, and phone support.
  • Call 1-800-772-1213 to reach the office, schedule an appointment, or ask questions about your account or benefits.
  • Scheduling an appointment online at ssa.gov or by phone is faster than walking in without one.
  • The office handles retirement benefits, disability claims, Supplemental Security Income (SSI), and replacement Social Security cards.

What you can do at the Staten Island office

The Staten Island office handles the same services as any Social Security office: filing for retirement benefits, applying for disability or Supplemental Security Income (SSI), replacing a lost or damaged Social Security card, changing your address or direct deposit information, and reviewing your earnings record. If you need to submit documents in person—such as a birth certificate, marriage license, or proof of citizenship—you can do that here.

Many services are also available online through your my Social Security account at ssa.gov. You can check your benefits estimate, change your address, set up direct deposit, and request a replacement card without visiting the office. The online option is often faster and requires no waiting.

If you are applying for disability benefits (SSDI) or Supplemental Security Income (SSI), the Staten Island office can start your application, but the decision is made by a state disability information office, not the local branch. The process typically takes three to six months.

Hours and what to bring

Social Security offices typically operate Monday through Friday, 9 a.m. to 4 p.m., though hours can vary. Call ahead or check ssa.gov to confirm the current schedule for the Staten Island location, as hours sometimes change seasonally or due to staffing.

Bring a photo ID (driver's license, passport, or state ID) and your Social Security card if you have it. If you are applying for benefits or replacing a card, bring documents that prove your identity, age, and citizenship or immigration status. The Social Security website lists exactly which documents are acceptable for each type of request.

If you are applying for disability, bring medical records, a list of doctors you have seen, and details about your work history. Having these organized before your appointment speeds up the process.

Alternatives to visiting in person

You do not need to visit the office for most routine tasks. You can create or log into your my Social Security account online to check your benefits, change your address, request a replacement card, and view your earnings record. The online system is available 24 hours a day and does not require an appointment.

For questions about your account, call 1-800-772-1213. Representatives can answer questions about benefits, help you understand your earnings record, and explain what documents you need for a disability claim. Many issues are resolved over the phone without a visit.

If you need an interpreter or have accessibility needs, mention that when you schedule your appointment. The office can arrange language services and accommodations.

How to schedule an appointment

You can schedule an appointment three ways: online at ssa.gov, by calling 1-800-772-1213, or by visiting the office in person. Online scheduling is usually the fastest—you select a date and time that works for you, and you receive a confirmation number.

When you call, have your Social Security number ready and know what you need to do (for example, "replace my card" or "file for retirement"). The representative will find available times and book you in. If you call early in the week or before 10 a.m., wait times are typically shorter.

Bring your confirmation number or appointment notice when you arrive. If you cannot make your appointment, cancel it online or by phone so someone else can use that time slot.

What to expect during your visit

When you arrive, check in at the front desk and take a number. You will wait until your number is called. Bring all documents you think you might need—the office can review them and tell you if anything is missing before you leave, rather than having you return later.

The representative will ask questions about what you need, review your documents, and either complete your request on the spot or explain next steps. If you are filing for benefits, the representative will take your application and tell you how long the decision will take and how you will be notified.

If documents are missing, ask which ones are required and which are optional. Some items can be submitted by mail after your visit rather than holding up your application.

Frequently Asked Questions

Can I do everything online instead of going to the office?

Most routine tasks—checking benefits, changing your address, requesting a replacement card, and viewing your earnings record—can be done online through my Social Security. Disability applications can also be started online. However, some people prefer to file in person, and the office is available if you need help or want to submit documents face-to-face.

How long does it take to get a replacement Social Security card?

If you apply in person at the Staten Island office, you can receive a replacement card by mail within one to two weeks. If you order online through my Social Security, it may take slightly longer. You cannot pick up a card at the office; it is mailed to your address on file.

What if I need to file for disability?

You can start a disability application online, by phone, or in person at the Staten Island office. The office takes your application and sends it to the state disability information office, which makes the decision. The process typically takes three to six months. You can check the status of your application online or by calling.

Do I need an appointment, or can I just walk in?

You can walk in without an appointment, but you may wait several hours during busy times. Scheduling an appointment online or by phone is faster and guarantees you a time slot. Walk-in service is available but not recommended unless you have a simple, quick question.

What if I cannot get to the office during business hours?

Most services are available online 24 hours a day through my Social Security. You can also call 1-800-772-1213 to speak with a representative by phone. If you need an in-person appointment outside normal hours, call to ask about evening or Saturday availability, though these are not always offered.