Where the Salt Lake City Social Security office is located

The main Social Security office in Salt Lake City is at 2110 South State Street, Salt Lake City, UT 84115. This is the office that handles most in-person visits for people in the Salt Lake City area. The office is open Monday through Friday, 9 a.m. to 4 p.m., and closed on federal holidays.

If you need to visit in person, you can walk in without an appointment, though wait times vary. During busy periods — typically mid-morning and mid-week — you may wait an hour or more. If you want to reduce wait time, you can call ahead to schedule an appointment.

There is also a Social Security card replacement office at 1169 West South Jordan Parkway, South Jordan, UT 84095, which handles card replacements and some other services. Hours and services vary by location, so confirm before you travel.

Key Takeaways

  • The main Salt Lake City office is at 2110 South State Street and is open Monday through Friday, 9 a.m. to 4 p.m.
  • You can walk in without an appointment, but calling ahead to schedule one reduces your wait time.
  • You can reach the office by phone at 1-800-772-1213 to ask questions or schedule an appointment before visiting.
  • If you cannot visit in person, you can handle many tasks online through your personal my Social Security account or by mail.
  • The South Jordan location handles card replacements and some services, but hours and availability differ from the main office.

How to call the Social Security office

The national Social Security phone line is 1-800-772-1213. This number routes to the Salt Lake City office if you are calling from the area, or you can use it from anywhere in the United States. The line is open Monday through Friday, 7 a.m. to 7 p.m. Mountain Time.

Wait times on the phone are often long, especially early in the week and early in the month. If you call in the afternoon or late in the week, you may reach someone faster. You can also use the automated menu to handle some tasks — like checking your benefit amount or reporting a change of address — without speaking to a representative.

If you have a specific question about your account, have your Social Security number ready when you call. This helps the representative pull up your information quickly.

What you can do online instead of visiting

You do not have to visit the office in person for many common tasks. If you create a my Social Security account at ssa.gov, you can view your earnings record, check your benefit amount, change your address, report a change in income, and request a replacement Social Security card — all from home.

Creating an account takes about 10 minutes and requires your Social Security number, email address, and a way to verify your identity (usually a phone number or address on file). Once your account is set up, you can log in anytime to handle routine matters without waiting on hold or visiting an office.

If you need to submit documents — like proof of citizenship or a birth certificate — you can upload them through your account or mail them to the office. Mailing documents takes longer than visiting in person, but it works if you cannot get to the office during business hours.

When you need to visit in person

Some tasks require you to visit the office or have a representative verify your identity face-to-face. These include applying for benefits for the first time, proving your citizenship or identity with original documents, and handling complex situations like a name change or a marriage or divorce that affects your benefits.

If you are applying for retirement, disability, or survivor benefits, you can start the process online or by phone, but Social Security may ask you to come in to complete it. Bring your original birth certificate, proof of citizenship (passport, naturalization papers, or state ID), and proof of income if you are still working.

If you are unsure whether you need to visit, call 1-800-772-1213 and ask. The representative can tell you whether your situation can be handled by phone or online, or whether an in-person visit is necessary.

Bringing documents and what to expect

If you are visiting the office, bring your Social Security card (or a record of your number), a photo ID, and any documents related to your reason for visiting. If you are applying for benefits, bring your birth certificate and proof of citizenship. If you are reporting a change, bring documents that show the change — like a marriage certificate or divorce decree.

When you arrive, check in at the front desk and take a number. You will wait until your number is called, then speak with a representative at a window. The representative will ask questions about your situation and may ask you to sign forms or provide additional information. Most visits take 15 to 45 minutes, depending on how complex your case is.

If you need an interpreter, call ahead to request one. Social Security can provide interpreters for many languages, but they need advance notice.

Mailing documents or forms to the office

If you prefer not to visit or call, you can mail documents and forms to the Salt Lake City office. Mail to: Social Security Administration, 2110 South State Street, Salt Lake City, UT 84115.

Include a cover letter that explains what you are sending and why. Write your Social Security number clearly on all documents. Mailing takes longer than visiting or calling — expect 2 to 4 weeks for a response — so use this method only if you have time to wait.

Keep copies of everything you mail. Social Security sometimes loses documents in the mail, and having copies protects you if that happens.

Frequently Asked Questions

Do I need an appointment to visit the Salt Lake City office?

No, you can walk in without an appointment. However, calling 1-800-772-1213 to schedule one reduces your wait time. If you schedule an appointment, you will be seen closer to your appointment time rather than waiting with walk-ins.

What if I cannot visit during business hours?

You can handle many tasks online through my Social Security or by calling 1-800-772-1213. If you need to visit in person and cannot come during regular hours, call the office to ask about scheduling an early morning or late afternoon appointment, though availability varies.

How long does it take to get a replacement Social Security card?

If you apply in person at the office or online through my Social Security, a replacement card usually arrives in 1 to 2 weeks. If you mail your application, it takes 2 to 4 weeks. You do not need to visit the office for a card replacement if you apply online.

Can I bring someone with me to my appointment?

Yes, you can bring a family member or friend. If you want someone else to handle your Social Security matters on your behalf, you can appoint them as your representative by completing a form at the office or online.

What if I have a question about my benefits but do not want to call or visit?

Log into my Social Security to view your benefit amount and earnings record. You can also send a message through your account, and a representative will respond within a few business days. This is slower than calling but faster than mailing.