The Lincoln Social Security office location and hours

The Social Security Administration office in Lincoln is located at 301 South 13th Street, Suite 100, Lincoln, Nebraska 68508. This is the main office serving the Lincoln area and surrounding communities. You can reach them by phone at 1-800-772-1213, which is the national Social Security line — when you call this number, you will be routed to the Lincoln office if you indicate your location.

The office is open Monday through Friday, 9 a.m. to 4 p.m. Central Time. It is closed on federal holidays. Because wait times can be long during peak hours, calling ahead or visiting early in the week often means shorter waits. The office does not take walk-ins for all services, so calling first to confirm what you need and whether an appointment is required will save you a trip.

Key Takeaways

  • The Lincoln Social Security office is at 301 South 13th Street, Suite 100, and you can reach it by calling the national line 1-800-772-1213.
  • Office hours are Monday through Friday, 9 a.m. to 4 p.m. Central Time, and the office is closed on federal holidays.
  • You can handle many Social Security tasks online through your personal my Social Security account without visiting the office in person.
  • For services that require an in-person visit, calling ahead to schedule an appointment will reduce your wait time.
  • If you cannot visit during regular hours, you can mail documents to the office or use video services for some types of appointments.

What you can do without visiting the office

Many Social Security tasks do not require a trip to Lincoln. You can create or log into your my Social Security account online at ssa.gov to check your earnings record, view your benefit statement, change your address, report a change in your work status, or request a replacement Social Security card. These services are available 24 hours a day, seven days a week.

If you need a replacement Social Security card and have not changed your name or citizenship status, you can now order one online through your my Social Security account in most cases. The card will be mailed to you within 7 to 10 business days. You can also request a benefit verification letter online, which many employers and financial institutions accept as proof of your benefits.

For questions about your benefits, earnings, or account, the phone line 1-800-772-1213 often resolves issues without requiring an office visit. Have your Social Security number ready when you call, and be prepared to answer security questions to verify your identity.

When you need to visit in person

Some situations require you to visit the Lincoln office or another Social Security location. These include applying for retirement, disability, or survivor benefits for the first time; providing medical evidence for a disability claim; replacing a lost or stolen Social Security card if you have changed your name; or handling matters related to a representative payee or work incentive program.

If you are applying for benefits, you will need to bring your original birth certificate, proof of citizenship or legal residency, and recent tax returns or W-2 forms showing your earnings history. For disability claims, you will also need medical records from your doctors. Bring originals or certified copies — photocopies are not accepted for most documents.

You can schedule an appointment by calling 1-800-772-1213. When you call, have your Social Security number ready and be specific about what you need. The office staff will tell you what documents to bring and whether you can handle your matter by phone or video instead of in person.

Video appointments and alternative ways to reach the office

If you cannot visit the Lincoln office during business hours, Social Security offers video appointments for many services. During a video appointment, you will speak with an employee from the Lincoln office through a secure video connection on your computer or phone. You can schedule a video appointment by calling 1-800-772-1213 and asking specifically for this option.

You can also mail documents to the Lincoln office at the address listed above. Include a cover letter explaining what you are submitting and what action you need taken. Mail delivery takes time, so if your matter is time-sensitive — such as a disability claim with a deadline — calling to confirm receipt is wise. The office will contact you by phone or mail once they have reviewed your documents.

What to bring and how to prepare

Before you visit or call, gather the documents related to your specific need. For most matters, you will need your Social Security number and photo identification. If you are applying for benefits, bring your birth certificate, proof of citizenship, and earnings records. If you are reporting a change, bring documentation of that change — for example, a marriage certificate if you have married, or a divorce decree if you have divorced.

Write down the specific questions you want to ask or the specific task you need to complete. This helps you stay focused during your appointment and ensures you do not forget anything. If you are bringing someone to help you, they may need to show identification as well, and you may need to sign a form authorizing them to discuss your account with Social Security staff.

Parking and accessibility

The Lincoln office building at 301 South 13th Street has parking available. The building is accessible to people with mobility disabilities, with elevators and accessible restrooms. If you have questions about accessibility or need special accommodations during your visit, call ahead at 1-800-772-1213 to let the office know what you need.

If you use a wheelchair, walker, or other mobility device, staff can assist you. If you are deaf or hard of hearing, you can request an interpreter when you schedule your appointment. If English is not your primary language, interpreters are also available — call ahead to request one so the office can arrange it in advance.

Frequently Asked Questions

Can I get a replacement Social Security card at the Lincoln office?

Yes. If you have not changed your name or citizenship status, you can order a replacement card online through your my Social Security account and have it mailed to you. If you need a card urgently or have changed your name, you can visit the Lincoln office with your photo ID and birth certificate. Processing usually takes one to two weeks.

What if I cannot reach anyone by phone?

Call 1-800-772-1213 during office hours (Monday through Friday, 9 a.m. to 4 p.m. Central Time). If you reach a busy signal, try again later or visit the office in person. You can also create a my Social Security account online to handle many matters without calling, or mail your documents to the office address with a clear explanation of what you need.

Do I need an appointment to visit the office?

It depends on the service. Calling 1-800-772-1213 before you visit will tell you whether an appointment is required for your specific need. Scheduling an appointment usually means a shorter wait than walking in without one, so it is worth calling ahead even if appointments are not required.

Can someone else handle my Social Security matter for me?

Yes, but you will need to authorize them. You can give someone power of attorney to act on your behalf, or you can simply accompany them to your appointment and sign a form at the office. Bring your photo ID and the other person's ID. The office will explain what authorization they need for your specific situation.

What if I live outside Lincoln but need to visit a Social Security office?

You can visit any Social Security office in Nebraska or another state — you do not have to use the Lincoln office. To find the office nearest you, visit ssa.gov or call 1-800-772-1213 and ask for the location and hours of the office closest to your home.