Where the Lexington Social Security Office Is Located

The Social Security Administration office in Lexington is at 2510 Richmond Road, Lexington, KY 40509. This is a full-service office where you can handle most Social Security matters in person, including applying for retirement, disability, or survivor benefits; replacing a Social Security card; or updating your account information.

The office is open Monday through Friday, 9 a.m. to 4 p.m. Eastern Time. It is closed on federal holidays. If you need to visit, arriving early in the day typically means shorter wait times, especially on Tuesdays through Thursdays.

Parking is available at the location. The building is accessible to people with mobility limitations. If you have questions before you go, you can call the office at 1-855-673-6050 — this is the national Social Security phone line, and it will route you to the Lexington office.

Key Takeaways

  • The Lexington Social Security office is at 2510 Richmond Road and is open weekdays 9 a.m. to 4 p.m. Eastern Time.
  • You can visit in person to apply for benefits, replace your Social Security card, or update your account without an appointment, though wait times vary.
  • Call 1-855-673-6050 to reach the office by phone, ask questions, or schedule an appointment if you prefer not to walk in.
  • The office is closed on federal holidays, and arriving early in the day usually means a shorter wait.
  • You can also handle many Social Security tasks online at ssa.gov without visiting the office.

What You Can Do at the Lexington Office

The Lexington office handles the full range of Social Security services. You can apply for retirement benefits, Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI) in person. You can also apply for a replacement Social Security card, update your name or address on file, report a change in your work or living situation, or ask questions about your benefits.

If you are already receiving benefits and need to report a change — such as a new job, a move, or a change in your household — you can do that at the office. Staff can also help you understand your benefit statement or answer questions about how your benefits are calculated.

Not all services require a visit. Many people can handle their Social Security business online through a personal account at ssa.gov, by phone at 1-800-772-1213, or by mail. The office staff can tell you which route is fastest for your specific need.

Documents to Bring When You Visit

What you need to bring depends on what you are doing. For most visits, bring your Social Security card or a document with your Social Security number, a photo ID (driver's license, passport, or state ID), and proof of your current address (a recent utility bill or lease).

If you are applying for benefits for the first time, bring your birth certificate, proof of citizenship or legal residency, and records of your work history (W-2 forms or tax returns for the past year). If you are applying for disability benefits, bring medical records and the names and addresses of doctors or hospitals that have treated you.

If you are replacing a Social Security card, bring your photo ID and proof of address. If you are reporting a change, bring documents that show the change — for example, a marriage certificate if you changed your name, or a lease if you moved.

Call the office before you go if you are unsure what to bring for your specific situation. Having the right documents the first time saves you a return trip.

How to Schedule an Appointment

You do not need an appointment to visit the Lexington office, but you can schedule one if you prefer. Call 1-855-673-6050 to book a time slot. Appointments are usually available within a few days to a week, depending on how busy the office is.

Scheduling an appointment can reduce your wait time, especially if you are handling a complex matter or need a translator. If you call and the office is very busy, staff may offer you an appointment time instead of asking you to wait.

If you have an appointment, arrive 10 to 15 minutes early. Bring all the documents listed above for your specific need. If you cannot make your appointment, call to cancel or reschedule so the office can offer that slot to someone else.

Alternatives to Visiting in Person

Many Social Security tasks can be done without going to the office. You can create a personal account at ssa.gov and apply for benefits, check your benefit status, change your address, or view your earnings record online. The website is available 24 hours a day.

You can also call 1-800-772-1213 (TTY 1-711) to speak with a representative by phone. Phone lines are open Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. Wait times are often shorter early in the morning or late in the day.

If you need help in a language other than English, the office provides interpreters. Call ahead to request one, and let staff know which language you speak.

What to Expect When You Arrive

When you walk into the office, check in at the front desk and tell staff what you need. You will receive a number and be called when it is your turn. Wait times vary depending on the day and time — mornings and early afternoons are usually busier than late afternoons.

A Social Security representative will meet with you in a private or semi-private area. They will ask you questions about your situation, review your documents, and explain what happens next. If you are applying for benefits, they will tell you how long the decision will take and how you will be notified.

If the office cannot complete your matter that day — for example, if they need to verify information or request medical records — they will tell you what they are waiting for and when you should expect to hear back.

Frequently Asked Questions

Can I bring someone with me to my appointment?

Yes. You can bring a family member, friend, or representative to help you. If you bring a representative, they should have a power of attorney or a letter from you authorizing them to act on your behalf. The office staff can explain what documents they need.

How long does it take to apply for benefits in person?

An in-person application usually takes 30 minutes to an hour, depending on how complex your situation is and how busy the office is. The actual decision on your benefits can take weeks or months after you apply, and the office will notify you by mail when a decision is made.

What if I need a translator?

Call 1-855-673-6050 at least a few days before your visit and tell staff which language you speak. The office will have an interpreter available. Do not bring your own interpreter unless you have arranged it with the office first.

Can I handle Social Security business by mail?

Yes, for some matters. You can request forms and instructions by calling 1-800-772-1213 or visiting ssa.gov. Mail your completed forms and documents to the Lexington office. Processing by mail takes longer than in-person or online, usually several weeks.

Is the office accessible if I use a wheelchair or have mobility issues?

Yes, the office is accessible. If you have specific accessibility needs, call ahead at 1-855-673-6050 and let staff know so they can make arrangements for you.