The Johnson City Social Security office location and hours

The Social Security Administration office in Johnson City is located at 2912 Raven Drive, Johnson City, TN 37604. The office is open Monday through Friday, 9 a.m. to 4 p.m., and is closed on federal holidays. You can reach this office by phone at 1-866-540-2355, which is the national Social Security line — when you call, you can request to be routed to the Johnson City office or handle many matters over the phone without visiting in person.

Walk-in visits are accepted, but the office often has wait times, especially mid-morning and mid-week. If you need to visit, arriving early or calling ahead to ask about current wait times can save you hours. Many matters — including benefit status checks, address changes, and replacement card requests — can be handled by phone or online, which is often faster than a visit.

Key Takeaways

  • The Johnson City Social Security office is at 2912 Raven Drive and is open weekdays 9 a.m. to 4 p.m., closed federal holidays.
  • The national phone line 1-866-540-2355 can route you to Johnson City or handle many matters without a visit.
  • You can create a my Social Security account online to check benefit status, request a replacement card, or change your address without calling or visiting.
  • If you must visit in person, bring a photo ID, proof of citizenship or legal residency, and any documents related to your specific request.
  • The office serves Washington County and surrounding areas; residents of other counties may have a closer office.

What you can do by phone or online instead of visiting

Before you make the trip to Johnson City, check whether your matter can be handled remotely. Social Security handles many common requests over the phone or through the my Social Security website without requiring an office visit. You can request a replacement Social Security card, report a change of address, check your benefit status, update your direct deposit information, or get a benefit verification letter all online or by phone.

To create a my Social Security account, visit ssa.gov and select "Create an account." You will need an email address, a Social Security number, and proof of identity (a driver's license, state ID, or passport). Once your account is set up, you can view your earnings record, see your estimated benefits, and request documents without waiting on hold or in an office.

If you prefer to call, the national line 1-866-540-2355 operates Monday through Friday, 7 a.m. to 7 p.m. Eastern time. Spanish-language support is available by pressing 2 after the greeting. Many representatives can handle your request without transferring you to the Johnson City office, which shortens your wait.

When you need to visit the office in person

Some matters require a face-to-face visit: applying for retirement, disability, or survivor benefits; reporting a death; handling a representative payee situation; or resolving identity issues. If your request involves documents that Social Security needs to see and verify, or if you have already tried phone or online and been told to visit, then a trip to the Johnson City office is necessary.

Bring a photo ID (driver's license, passport, or state ID), proof of citizenship or legal residency (birth certificate, naturalization papers, or passport), and any documents specific to your request. If you are applying for benefits, bring recent tax returns, W-2 forms, or proof of self-employment income. If you are reporting a death, bring the death certificate. Having these documents ready before you arrive shortens your appointment.

Parking and accessibility at the Johnson City location

The office at 2912 Raven Drive has on-site parking available. The building is wheelchair accessible, with accessible parking spaces near the entrance. If you have mobility concerns or need accommodations, call ahead at 1-866-540-2355 to let the office know; staff can sometimes arrange a shorter wait or a more accessible appointment time.

The office is located in a commercial area of Johnson City with nearby businesses and services. If you are traveling from outside the immediate area, allow extra time for parking and navigation, especially during peak hours (mid-morning and mid-week tend to be busiest).

What to expect during your visit

When you arrive, check in at the front desk and take a number. Wait times vary; on quiet days you may be seen within 15 minutes, but on busy days waits of 45 minutes to over an hour are common. The office has seating and usually a television or information displays. Bring any documents you need for your request, as the representative may ask to see them during your appointment.

The representative will ask questions about your request, verify your identity, and either handle the matter on the spot or explain next steps. If your request requires additional information or verification, the office will tell you what to send or bring back. Most simple matters (card replacement, address change) are resolved during the visit; benefit applications typically require follow-up by mail or phone within a few weeks.

Other Social Security offices near Johnson City

If the Johnson City office is inconvenient, other offices serve the region. Kingsport has a Social Security office at 1640 East Center Street, Kingsport, TN 37660, about 20 minutes from Johnson City. Bristol has an office at 101 Commonwealth Avenue, Bristol, TN 37620, also roughly 20 minutes away. You can call 1-866-540-2355 and ask which office is closest to your location, or visit ssa.gov/locator to search by zip code.

All Social Security offices handle the same services and have the same hours. Choosing the office closest to you or with the shortest current wait time is entirely your choice. Some people find that a less-busy office in a nearby town has a shorter wait than the main Johnson City location.

Frequently Asked Questions

Do I need an appointment to visit the Johnson City office?

No appointment is required; the office accepts walk-ins during business hours. However, you can call 1-866-540-2355 to ask about current wait times before you go, or to request a callback appointment if you prefer not to wait in the office.

Can I bring someone with me to my appointment?

Yes. You can bring a family member, friend, or representative. If someone else is handling your Social Security matters on your behalf, they will need a power of attorney or representative payee documentation, which you can discuss with the office staff.

What if I lost my Social Security card and need a replacement?

You can request a replacement card online through my Social Security, by phone at 1-866-540-2355, or in person at the Johnson City office. Online and phone requests are usually faster and do not require a visit. You will receive the card by mail within one to two weeks.

How long does it take to get a decision on a benefit application?

Initial decisions on retirement or disability applications typically take three to five months. The office will contact you by phone or mail with updates. You can check the status of your application anytime through my Social Security or by calling 1-866-540-2355.

What if I cannot visit during office hours?

Call 1-866-540-2355 during business hours to handle your matter by phone, or create a my Social Security account to manage many tasks online at any time. If you need an in-person visit outside regular hours, call to explain your situation; the office may be able to arrange an alternative time.