The Idaho Falls Social Security office location and hours

The Social Security Administration office in Idaho Falls is located at 1385 Addison Avenue East, Idaho Falls, ID 83401. The office is open Monday through Friday, 9 a.m. to 4 p.m., and is closed on federal holidays. You can reach this office by phone at 1-800-772-1213, which is the national Social Security line — they will route you to the Idaho Falls office if you specify your location.

Walk-in visits are accepted, but the office operates on a first-come, first-served basis during busy periods. Wait times can be long, especially mid-morning and mid-week. If you need to speak with someone about a specific matter, calling ahead or scheduling an appointment online through ssa.gov will reduce your wait time significantly.

The office handles retirement, disability, survivor benefits, and Supplemental Security Income (SSI) matters. If you need to report a change to your account, replace a Social Security card, or discuss your benefits, this is the location where you would go in person.

Key Takeaways

  • The Idaho Falls Social Security office is at 1385 Addison Avenue East and is open Monday through Friday from 9 a.m. to 4 p.m.
  • You can reach the office by calling the national line at 1-800-772-1213 and specifying your location, or by visiting in person.
  • Scheduling an appointment online at ssa.gov before you visit will reduce your wait time compared to walking in without an appointment.
  • The office handles retirement benefits, disability claims, survivor benefits, and SSI matters for residents in the Idaho Falls area.
  • Federal holidays close the office, so check the Social Security website for holiday schedules before planning a visit.

What to bring when you visit in person

If you are going to the Idaho Falls office to replace your Social Security card, bring your original birth certificate or a certified copy, a government-issued photo ID, and proof of citizenship (passport, naturalization papers, or a state ID). If you do not have your original birth certificate, the office can tell you how to order one from the state vital records office.

For retirement or disability benefit matters, bring your Social Security number, proof of age, and any medical records or work history documents relevant to your case. If you are reporting a change — such as a name change, address change, or change in work status — bring documentation of that change (marriage certificate, lease, employer letter, etc.).

Bring your Medicare card if you have one, and any correspondence from Social Security you have received about your case. Having these documents ready before you arrive speeds up the process and reduces the chance you will need to return.

How to schedule an appointment online

Go to ssa.gov and look for the "Schedule an Appointment" option on the homepage. You will need to enter your Social Security number, date of birth, and the reason for your visit. The system will show available appointment times at the Idaho Falls office for the next several weeks.

After you select a time, you will receive a confirmation number and an email or text reminder before your appointment. Appointments are typically scheduled for 15 to 30 minutes, depending on the complexity of your case. If you need to cancel or reschedule, you can do so through the same website or by calling 1-800-772-1213.

If you do not have internet access or are uncomfortable scheduling online, you can call 1-800-772-1213 and ask to schedule an appointment with the Idaho Falls office. A representative will help you find a time that works.

What to do if you cannot visit in person

Many Social Security matters can be handled by phone without visiting the office. Call 1-800-772-1213 to report a change of address, request a replacement Social Security card (which will be mailed to you), ask about your benefit amount, or discuss a pending claim. The phone line is open Monday through Friday, 7 a.m. to 7 p.m.

You can also create a my Social Security account at ssa.gov. Once you set up an account, you can view your earnings record, check your benefit estimate, change your address, request a replacement card, and see the status of any pending applications — all without calling or visiting.

If you need to submit medical evidence for a disability claim or other documents, you can mail them to the Idaho Falls office at the address listed above, or upload them through your my Social Security account if you have one. Include your Social Security number on all documents you mail.

Common reasons to visit or call the Idaho Falls office

People contact the Social Security office to report a change in income or work status, which can affect benefits. If you are working while receiving retirement or disability benefits, you must report your earnings. If you have had a significant life change — marriage, divorce, death in the family, or a change in living situation — Social Security needs to know, as it may affect your benefits or SSI payments.

You may also need to visit to replace a lost or damaged Social Security card, to discuss a notice you received from Social Security, or to provide updated medical evidence if you are on disability. If you have questions about how much you will receive in retirement benefits or when you can start drawing, the office can review your earnings record and give you an estimate.

If you are applying for benefits for the first time, you can start the process by phone or online, but you may need to visit in person to provide original documents or sign final paperwork.

Frequently Asked Questions

Do I need an appointment, or can I just walk in?

You can walk in without an appointment, but you may wait 30 minutes to several hours depending on how busy the office is. Scheduling an appointment online or by phone will get you in much faster and is recommended if you have a specific matter to discuss.

What if I need an interpreter?

Call 1-800-772-1213 at least three business days before your appointment and request an interpreter. The office can arrange interpretation for many languages. If you are scheduling online, you can note your language needs in the appointment request.

Can I handle my Social Security matter by mail?

Some matters can be handled by mail, but it is slower than phone or in-person. Mail documents to 1385 Addison Avenue East, Idaho Falls, ID 83401, and include your Social Security number. For faster service, use the phone line or your my Social Security account.

What if the office is closed when I need help?

Call 1-800-772-1213 during business hours (Monday through Friday, 7 a.m. to 7 p.m.) or use your my Social Security account online anytime. For urgent matters, the phone line can direct you to after-hours resources or tell you when the office will reopen.

How long does it take to get a replacement Social Security card?

A replacement card typically arrives by mail within 7 to 10 business days after you request it. You can request one by phone, online through your my Social Security account, or in person at the Idaho Falls office.