Where the Honolulu Social Security office is located and what it handles
The Social Security Administration operates a field office in Honolulu that handles Social Security retirement, disability, and survivor benefit matters for people in Hawaii. The office is located at 300 Ala Moana Boulevard, Room 1-100, Honolulu, HI 96813. This office processes new claims, handles benefit changes, replaces lost documents, and answers questions about your Social Security account.
The Honolulu office serves the entire state of Hawaii. If you live on another island, you can still visit this office in person, or you can use phone and online services that work from anywhere. Many people never need to visit in person — you can handle most tasks by phone or through your online Social Security account.
Key Takeaways
- The Honolulu Social Security office is at 300 Ala Moana Boulevard, Room 1-100, and serves all of Hawaii.
- You can reach Social Security by phone at 1-800-772-1213 (TTY 1-800-325-0778) without visiting the office.
- Create a my Social Security account online to check your benefit status, change your address, and handle many tasks without calling or visiting.
- Walk-in hours vary by season; call ahead or check the office website to confirm hours before you go.
- Bring a photo ID and your Social Security card (or a document showing your number) if you visit in person.
How to contact the Honolulu office by phone or online
The fastest way to reach Social Security is by phone. Call 1-800-772-1213 Monday through Friday, 7 a.m. to 7 p.m. Hawaii Standard Time. If you are deaf or hard of hearing, use the TTY number 1-800-325-0778. You will reach an automated system first; it can handle some requests (like ordering a replacement card), or you can wait to speak to a representative.
For many tasks, you do not need to call at all. Create a free my Social Security account at ssa.gov. Once you log in, you can view your earnings record, check your benefit amount, change your address, request a replacement Social Security card, and see the status of any pending claim. The online account is available 24 hours a day.
You can also use the Social Security website to find forms, read about specific programs, and look up office hours. The main number for the Honolulu office directly is 808-541-1088, though you may wait longer than calling the national line.
When to visit the office in person
Most people do not need to visit the office. You should go in person if you need to sign documents that require a witness, if you are applying for benefits for the first time and Social Security asks you to come in, or if you have documents that must be shown in original form (like a birth certificate or passport). The office also handles situations where your identity needs to be verified in person.
Before you go, call 1-800-772-1213 or check the office website to confirm current hours. Social Security offices sometimes close for training or staffing reasons. You can also schedule an appointment by phone; this usually gets you in faster than walking in without one.
What to bring if you visit in person
Bring a photo ID (driver's license, passport, or state ID card) and your Social Security card or a document showing your Social Security number. If you are applying for benefits for the first time, bring proof of your age (birth certificate), proof of citizenship or legal residency (passport or naturalization papers), and proof of income (recent pay stubs or tax returns, depending on the type of benefit).
If you are applying for disability benefits, bring medical records or the names and addresses of doctors and hospitals that have treated you. If you are applying as a family member on someone else's record, bring proof of your relationship (marriage certificate, birth certificate, or adoption papers).
How long it takes to get things done
If you call or use your online account, many tasks are handled the same day or within a few business days. Ordering a replacement Social Security card usually takes 7 to 10 business days by mail. Processing a new claim for retirement or disability benefits takes longer — typically 3 to 6 months for retirement and 3 to 6 months for initial disability decisions (though appeals can take much longer).
If you visit the office in person, you can often get immediate answers to questions and submit documents on the spot. However, processing times for claims do not change based on whether you apply in person or by phone.
What to do if you have a problem with your benefit
If your benefit payment is wrong, you did not receive a payment, or you disagree with a decision Social Security made about your claim, call 1-800-772-1213 first. A representative can often fix payment problems over the phone or explain why a decision was made. If you disagree with a decision, you have the right to appeal; Social Security will explain the appeal process and deadlines when you call.
If you believe you are the victim of fraud or identity theft involving your Social Security number, report it to the Social Security Administration's Office of Inspector General at oig.ssa.gov or call 1-800-269-0271. You should also report it to the Federal Trade Commission at reportidentitytheft.ftc.gov.
Other Social Security services available in Hawaii
In addition to the Honolulu office, Social Security has a card center in Honolulu where you can replace your Social Security card without waiting for mail delivery. You can also handle many tasks through a local library or senior center that offers Social Security services — call 1-800-772-1213 to find locations near you.
If you are receiving benefits and need help managing your account, the Honolulu office can connect you with a representative payee or work incentive program if you are working while receiving disability benefits. These services are free.
Frequently Asked Questions
Can I get a replacement Social Security card at the Honolulu office?
Yes. Bring a photo ID and proof of citizenship or legal residency. You can order a replacement card by phone (1-800-772-1213) or online through your my Social Security account, and it will be mailed to you in 7 to 10 business days. Visiting in person is faster if you need the card urgently.
What time does the Honolulu office open and close?
Hours vary and change seasonally. Call 1-800-772-1213 or visit ssa.gov to find current hours before you go. The office is typically open weekday mornings and early afternoons, but it is closed on federal holidays and sometimes closes for training.
Do I have to visit the office to apply for retirement benefits?
No. You can apply by phone (1-800-772-1213), online through your my Social Security account, or in person. Most people apply by phone or online and never visit the office. Social Security will contact you if they need documents or additional information.
What if I live on a neighbor island and need to see someone in person?
The Honolulu office is the only Social Security field office in Hawaii. You can visit it in person, or you can handle most matters by phone or online from your island. If you must visit in person, consider scheduling an appointment to minimize wait time.
How do I check the status of my claim?
Log into your my Social Security account at ssa.gov to see the status of any pending claim. You can also call 1-800-772-1213 and provide your Social Security number to a representative. Status updates are usually available within a few business days of any change.