Where the Greensboro Social Security Office Is Located

The Social Security Administration operates a field office in Greensboro at 2309 W. Meadowview Road, Greensboro, NC 27407. This is the office that handles Social Security retirement, disability, and survivor benefit matters for people in the Greensboro area and surrounding Guilford County.

The office is located in a commercial area off Meadowview Road, not downtown. If you are using GPS or a mapping app, enter the full address above rather than searching for "Social Security Greensboro" — that will get you to the right building faster than a general search.

Hours, Phone Number, and How to Reach Them

The Greensboro office is open Monday through Friday, 9 a.m. to 4 p.m., and closed on federal holidays. You can reach them by phone at (866) 773-0563, which is the national Social Security customer service line. When you call, you can request to be routed to the Greensboro office specifically, though wait times vary.

The phone line is typically less crowded early in the morning or late in the afternoon. If you call and reach a wait queue, you can ask to receive a callback instead of holding — the office will call you back during business hours on a day you specify.

You can also visit in person without an appointment, though wait times are often long during mid-morning and mid-afternoon. If you have a complex question or need to bring multiple documents, calling ahead to schedule an appointment is faster. Ask for an appointment when you call the number above.

Key Takeaways

  • The Greensboro Social Security office is at 2309 W. Meadowview Road and is open Monday through Friday, 9 a.m. to 4 p.m.
  • You can reach the office by phone at (866) 773-0563, and you can request a callback instead of waiting on hold.
  • Walk-in visits are allowed but often involve long waits; scheduling an appointment by phone is faster for most matters.
  • The office handles retirement, disability, and survivor benefits for Greensboro and the surrounding area.
  • Federal holidays close the office, so check the Social Security website for holiday schedules before you visit.

What to Bring When You Visit in Person

If you visit the Greensboro office, bring your Social Security card or a document showing your Social Security number. You will also need a photo ID — a driver's license, passport, or state ID card all work. If you are there on behalf of someone else, bring a power of attorney document or guardianship paperwork showing you have legal authority to act for them.

The specific documents you need depend on what you are doing. If you are applying for retirement benefits, bring your birth certificate and proof of citizenship or legal residency. If you are reporting a death, bring the death certificate. If you are updating your address or name, bring proof of the change — a lease, utility bill, or court order. Ask when you call to schedule your appointment what documents to bring for your specific situation.

Online and Phone Alternatives to Visiting in Person

You do not have to visit the office in person for many matters. You can create a my Social Security account at ssa.gov and manage your benefits online — check your earnings record, change your address, request a replacement card, and view your benefit statement without calling or visiting.

If you need to file for retirement or disability benefits, you can start the process online or by phone before visiting the office. Calling (866) 773-0563 lets you complete much of the application over the phone, and the office will schedule you for an in-person appointment only if they need to verify documents or take your signature. This cuts down on wait time at the office itself.

For questions about your benefits, your earnings record, or how much you will receive, the phone line is usually faster than visiting in person. Have your Social Security number ready when you call.

Getting to the Office by Car or Public Transit

The Greensboro office is on Meadowview Road in a commercial area with parking available. If you are driving from downtown Greensboro, take I-40 East toward High Point, exit at Meadowview Road, and follow signs to the address. Parking is free and located in front of the building.

If you use public transit, the Greensboro Transit Authority (GTA) operates bus routes in the area. Check the GTA website or call (336) 335-7433 to find the route that stops nearest to 2309 W. Meadowview Road. The office is not directly on a major transit line, so you may need to transfer or walk a short distance from the nearest stop.

What to Do If You Cannot Reach the Office

If you call and cannot reach the Greensboro office, or if you prefer to handle your matter without visiting, the Social Security website at ssa.gov has information about every benefit program and lets you start applications online. You can also call the national customer service line at (866) 773-0563 and ask to speak with someone who can help you without routing you to the local office.

If you are deaf or hard of hearing, call the TTY number at (800) 325-0778. If you need an interpreter, tell the office when you call or visit, and they will arrange one for you at no cost.

Frequently Asked Questions

Do I need an appointment to visit the Greensboro office?

No, you can walk in without an appointment, but wait times are often one to two hours during busy times. Calling ahead to schedule an appointment at (866) 773-0563 is faster if you have a specific matter to handle.

Can I handle my Social Security matter over the phone instead of visiting?

Yes. Many matters — filing for benefits, changing your address, requesting a replacement card, and answering questions about your account — can be done by phone or online. Call (866) 773-0563 to see if your situation can be handled without a visit.

What if I need to visit but cannot get time off work?

The office is open 9 a.m. to 4 p.m. Monday through Friday only. If you cannot visit during those hours, try handling your matter online through my Social Security or by phone first. If you must visit in person, you may need to take time off work or ask your employer for a flexible schedule.

Is the Greensboro office the only Social Security office I can use?

No. You can visit any Social Security office in North Carolina or the United States, though the Greensboro office serves your area. If another office is more convenient, you can visit there instead.