The Green Bay Social Security office location and hours
The Social Security Administration office in Green Bay is located at 2661 Larsen Road, Green Bay, WI 54303. This is a full-service office where you can handle most Social Security matters in person, including applying for retirement benefits, replacing a Social Security card, or updating your account information.
The office is open Monday through Friday, 9 a.m. to 4 p.m. It is closed on weekends and federal holidays. If you plan to visit, arriving early in the day typically means shorter wait times. The office does not take walk-ins for all services — some transactions require an appointment, which you can schedule online or by phone.
If you cannot visit in person, you can reach the Green Bay office by calling the national Social Security customer service line at 1-800-772-1213. This number connects you to representatives who can answer questions about your account, help you understand your benefits, or direct you to the right local office for your specific need.
Key Takeaways
- The Green Bay Social Security office is at 2661 Larsen Road and is open Monday through Friday from 9 a.m. to 4 p.m.
- You can schedule an appointment online at ssa.gov or by calling 1-800-772-1213 rather than waiting for a walk-in appointment.
- The office handles retirement benefits, replacement Social Security cards, name changes, and updates to your account.
- Arriving early in the day usually means shorter wait times if you do have an appointment.
- If you cannot visit in person, the national customer service line can answer most questions and direct you to services you can use by mail or online.
What you can do at the Green Bay office
The Green Bay Social Security office handles the full range of services for people in the area. You can apply for retirement benefits, Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI) in person. You can also replace a lost or stolen Social Security card, correct information on your Social Security record, or request a replacement Medicare card.
If you need to report a change — such as a name change, address change, or a change in your work status — you can do that at the office. You can also request a benefit verification letter, which some employers or financial institutions require as proof of your benefits.
For some services, you do not need to visit the office at all. You can apply for retirement benefits online at ssa.gov, request a replacement Social Security card online in Wisconsin, or check your benefit estimate through your personal my Social Security account. The office staff can tell you which route is fastest for your specific situation.
How to schedule an appointment
Scheduling an appointment before you go saves time and reduces wait times. You can schedule online at ssa.gov by selecting your state and the Green Bay office, then choosing an available time slot. You can also call 1-800-772-1213 to schedule by phone. When you call, have your Social Security number ready.
When you schedule, you will be asked what you need help with. Be specific — for example, "apply for retirement benefits" or "replace my Social Security card" — so the office can set aside the right amount of time and have the correct documents ready. If your situation is complex, mention that when you schedule so the office can allocate extra time.
If you need to cancel or reschedule, you can do that online or by calling the same number. Canceling ahead of time frees up the appointment slot for someone else and helps the office manage wait times.
Documents to bring to your appointment
What you need to bring depends on what you are doing. For most services, bring your Social Security card (or a record of your number if you do not have the card), a photo ID, and proof of your address such as a utility bill or lease. If you are applying for benefits for the first time, bring your birth certificate and proof of citizenship or legal residency.
If you are applying for retirement benefits, bring your most recent tax return or W-2 form to verify your work history. If you are reporting a name change, bring a marriage certificate, divorce decree, or court order showing the change. If you are updating your address or direct deposit information, bring a recent utility bill or bank statement.
The Social Security office website lists specific documents for each type of transaction. If you are unsure what to bring, call ahead at 1-800-772-1213 and describe what you need to do. The representative can tell you exactly what documents to have ready so your appointment runs smoothly.
Alternatives if you cannot visit in person
You do not have to visit the office for many transactions. You can apply for retirement benefits online at ssa.gov, and you can request a replacement Social Security card online in Wisconsin without visiting the office. You can also manage your account through my Social Security, where you can view your earnings record, check your benefit estimate, and update your direct deposit or address.
If you have questions or need help with something you cannot do online, call 1-800-772-1213. Representatives can answer questions about your benefits, help you understand your options, or mail you forms to complete at home. Some services, such as applying for Supplemental Security Income, may require a phone interview or in-person visit, but the office will tell you what is needed when you call.
If you are deaf or hard of hearing, you can use the TTY number 1-800-325-0778 to reach Social Security. If you speak a language other than English, interpreters are available at the Green Bay office and through the phone line.
What to expect during your visit
When you arrive for your appointment, check in at the front desk and have your ID ready. You will be called when it is your turn. The representative will review what you need, ask questions about your situation, and either complete the transaction or explain what happens next.
If you are applying for benefits, the process may take longer than a simple card replacement. The representative will take your application and explain the timeline for a decision. You will receive a notice in the mail with the outcome. If you are approved, your first payment will arrive according to the Social Security payment schedule.
If you need to provide additional documents or information after your visit, the office will contact you by mail or phone. Keep any notices or reference numbers the office gives you so you can follow up if needed.
Contact information and resources
The Green Bay Social Security office phone number is 1-800-772-1213 (this is the national line, but it routes to local offices). The TTY number for deaf and hard of hearing callers is 1-800-325-0778. You can also visit ssa.gov to schedule an appointment, apply for benefits, or access your my Social Security account.
If you need information about a specific benefit program or have questions about your account, the Social Security website has detailed guides and FAQs. You can also contact the office directly to ask whether a particular service requires an appointment or can be handled by phone or mail.
Frequently Asked Questions
Do I need an appointment to visit the Green Bay Social Security office?
Most services require an appointment, though the office may accept walk-ins for certain transactions depending on how busy they are. Scheduling ahead guarantees you a time slot and reduces wait time. You can schedule online at ssa.gov or by calling 1-800-772-1213.
How long does it take to get a replacement Social Security card?
If you request a replacement card in person at the office, it typically arrives by mail within 1 to 2 weeks. If you request it online in Wisconsin, the timeline is similar. You will receive a notice when your card is mailed.
Can I apply for benefits over the phone instead of visiting the office?
You can apply for retirement benefits online at ssa.gov without visiting the office. For other benefits such as SSI or SSDI, you can start the process by phone at 1-800-772-1213, though you may need to complete an in-person interview or provide documents in person later.
What if I do not have a photo ID?
Bring other documents that prove your identity, such as a birth certificate, passport, or utility bill with your name and address. Call the office ahead of time at 1-800-772-1213 to ask what documents they will accept in your situation.
Is there a Social Security office closer to me than Green Bay?
Wisconsin has Social Security offices in several cities. You can find the office nearest you by visiting ssa.gov and using the office locator, or by calling 1-800-772-1213 and asking which office serves your area.