The Georgetown Social Security office location and hours

The Social Security Administration office in Georgetown, Texas is located at 1005 West University Avenue, Georgetown, TX 78626. The office is open Monday through Friday, 9 a.m. to 4 p.m., and closed on federal holidays. You can reach this office by phone at 1-800-772-1213, which is the national Social Security number, or call the local Georgetown office directly at 512-930-3683.

The Georgetown office handles Social Security retirement, disability, and survivor benefit matters for Williamson County residents. If you need to visit in person, arrive early — the office does not take appointments for walk-ins, and wait times can run 30 minutes to over an hour during peak hours, typically mid-morning and early afternoon.

You can also conduct many Social Security transactions online through my Social Security at ssa.gov without visiting an office. Online, you can check your earnings record, request a replacement Social Security card, change your address, and report a change in your work status.

Key Takeaways

  • The Georgetown office is at 1005 West University Avenue and is open Monday through Friday, 9 a.m. to 4 p.m., with no appointment system for walk-ins.
  • Call 512-930-3683 for the local office or 1-800-772-1213 for the national line; phone wait times are often shorter than in-person visits.
  • Many transactions, including card replacement requests and address changes, can be completed online through my Social Security without visiting an office.
  • Bring a photo ID and your Social Security card (or a birth certificate if you need a replacement card) when you visit in person.

What documents to bring when you visit

If you are visiting the Georgetown office in person, bring a government-issued photo ID such as a driver's license or passport. You will also need your Social Security card if you have one. If you are applying for a replacement card, bring your birth certificate, passport, or state ID instead.

For retirement or disability benefit matters, bring proof of your income — recent pay stubs, tax returns, or a letter from your employer — and any medical records if your claim involves a disability. If you are applying for survivor benefits, bring the death certificate of the person whose record you are using.

Bring originals or certified copies of documents, not photocopies. The office staff will not accept uncertified copies for most transactions. If you do not have a certified copy, ask the issuing agency (your county clerk, state vital records office, or employer) how to obtain one before you visit.

When to call instead of visiting in person

Calling the Georgetown office or the national line is often faster than waiting in person, especially if you have a straightforward question or need to report a change. Call the local number (512-930-3683) if you want to speak with someone familiar with the Georgetown office, or use the national number (1-800-772-1213) if you prefer to reach any available representative.

Phone lines are typically less crowded early in the morning (shortly after 9 a.m.) and late in the afternoon (after 3 p.m.). If you call the national line, you may be routed to a different office, but representatives can still handle most matters. The wait time on the phone can range from a few minutes to over an hour depending on call volume.

You can also use the Social Security representative payphone system: call 1-800-772-1213 and select the option to schedule a callback. The office will call you back within a few days at a time you choose, which eliminates waiting on hold.

Handling Social Security matters online

The my Social Security portal at ssa.gov lets you handle many matters without calling or visiting. To use it, you need to create an account with a username and password, or sign in using your existing credentials from Login.gov, ID.me, or other verified identity services.

Online, you can view your earnings record and benefit estimate, request a replacement Social Security card, change your address or phone number, report a change in your work status, and manage your benefit payments. You can also print a benefit verification letter, which some employers or landlords require as proof of income.

If you need to file a new claim for retirement, disability, or survivor benefits, you can start the process online, but you will likely need to speak with someone by phone to complete it. The online system will guide you to the next step and may offer a callback option.

Getting to the Georgetown office by car or public transit

The Georgetown Social Security office is located at 1005 West University Avenue, near the intersection of University Avenue and North Church Street, about two miles north of downtown Georgetown. If you are driving, the office has a small parking lot. Street parking is also available on University Avenue.

Public transit options are limited in Georgetown. The Capital Metro bus system does not serve this location directly. If you do not have a car, consider calling ahead to ask whether you can handle your matter by phone or online, or ask a family member or friend to drive you.

If you are traveling from outside Georgetown, the office is accessible from Interstate 35 (exit at University Avenue) and is about 30 minutes north of Austin. GPS coordinates are 30.7519° N, 97.3632° W if you are using a navigation app.

What to expect during your visit

When you arrive at the Georgetown office, check in at the front desk and take a number. You will wait in the lobby until your number is called. The wait time depends on how busy the office is and how complex the matters ahead of you are. Bring something to read or do while you wait.

When you are called, a representative will take you to a desk or private area to discuss your matter. Be prepared to answer questions about your work history, family situation, or medical condition, depending on what you are there for. The representative may ask you to sign forms or provide additional documents on the spot.

If the office cannot resolve your matter during your visit, the representative will tell you what happens next — whether you need to provide more documents by mail, schedule a phone appointment, or wait for a decision letter. Ask for a receipt or confirmation number if you submit documents or file a claim.

Frequently Asked Questions

Can I get a replacement Social Security card at the Georgetown office?

Yes. Bring your photo ID and birth certificate or passport. The office will take your application and mail the replacement card to your address within 1 to 2 weeks. You can also request a replacement card online through my Social Security without visiting the office.

Do I need an appointment to visit the Georgetown office?

No. The office does not take appointments for walk-ins. You arrive, check in at the front desk, and wait your turn. However, you can call 512-930-3683 or 1-800-772-1213 to ask about wait times before you go, or request a callback instead of waiting on hold.

What if I need to report a change in my income or work status?

You can report most changes online through my Social Security or by calling 1-800-772-1213. You do not need to visit the office in person. If you receive benefits, report changes as soon as they happen to avoid overpayment or underpayment.

How long does it take to get a decision on a disability claim?

Initial disability claims typically take 3 to 6 months to be decided. The Georgetown office will send you a decision letter by mail. If you are denied, you have the right to appeal within 60 days of the decision letter. The appeal process can take several more months.

Can I bring someone with me to my appointment?

Yes. You can bring a family member, friend, or representative to help you. If you bring a representative (such as a lawyer or advocate), they may need to show proof of authorization to represent you. Call ahead to ask what documents they need.