The Social Security office in Florence, Kentucky is located at 7620 Connector Drive, Florence, KY 41042

This is a full-service Social Security Administration (SSA) office where you can handle most in-person Social Security matters. The office serves Boone, Campbell, Kenton, and surrounding counties in Northern Kentucky. You can visit to replace a lost Social Security card, report a change in your circumstances, discuss retirement or disability matters, or ask questions about your account.

The office does not handle Medicare enrollment — that is managed separately through Medicare.gov or your local State Health Insurance Assistance Program (SHIP). If you need to report a death, change your address, or update direct deposit information, you can also do these things online at ssa.gov or by phone without visiting in person.

Key Takeaways

  • The Florence office is at 7620 Connector Drive and handles Social Security card replacements, account changes, and benefit questions for Northern Kentucky residents.
  • You can complete many tasks online at ssa.gov or by calling 1-800-772-1213 without visiting the office in person.
  • The office operates on a walk-in basis, but wait times are often shorter if you call ahead to schedule an appointment.
  • Bring a photo ID and your Social Security card (or a document showing your number) to speed up your visit.
  • If you cannot reach the Florence office, the national Social Security phone line can direct you to services or handle your request remotely.

Hours and How to Schedule an Appointment

The Florence office is open Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays. You can walk in during these hours, but you may wait 30 minutes to several hours depending on how busy the office is that day.

To schedule an appointment and reduce your wait time, call 1-800-772-1213 (TTY 1-800-325-0778 for deaf or hard of hearing callers). The phone line is open Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. When you call, have your Social Security number ready and be clear about what you need — the representative can tell you whether you must visit in person or whether your matter can be handled by phone or online.

You can also schedule an appointment online at ssa.gov by selecting "Schedule an Appointment" and choosing the Florence office location. Online scheduling often shows available times sooner than calling.

What to Bring to Your Visit

Bring a photo ID (driver's license, passport, or state ID) and your Social Security card or a document showing your number. If you do not have your card, bring any document with your number on it — a tax return, W-2, or bank statement will work.

If you are there to report a change — a new address, marriage, name change, or work situation — bring documents that prove the change. For example, bring a marriage certificate if you married, a lease or utility bill if you moved, or a recent pay stub if your income changed. The staff will tell you exactly what they need when you arrive.

If you are applying for retirement or disability benefits, bring your birth certificate, proof of citizenship or legal residency, and recent tax returns or pay stubs showing your work history. The office staff can give you a full list of required documents before your appointment if you call ahead.

Tasks You Can Handle Without Visiting the Office

You can replace a lost or damaged Social Security card, update your address, report a name change, or update your direct deposit information online at ssa.gov without visiting the office. You can also create a my Social Security account online to view your earnings record, check your benefit estimate, and manage some account changes from home.

To report a death, change your phone number, or ask questions about your benefits, call 1-800-772-1213. The phone line can handle most routine matters and can often resolve your issue in one call. If you need to speak with someone in person because your situation is complex or you prefer face-to-face help, that is when a visit to the Florence office makes sense.

What Happens During Your Visit

When you arrive, check in at the front desk and take a number. You will wait until your number is called, then speak with a representative at a window. The representative will ask what you need and request the documents you brought. If you are there for a straightforward task like replacing your card or updating your address, the visit usually takes 15 to 30 minutes.

If you are there to discuss retirement benefits, disability, or a more complex matter, the visit may take longer because the representative will need to review your work history and explain your options. If your case requires additional review or documentation, the representative may tell you they will contact you by mail or phone with next steps.

If You Cannot Visit in Person

Call 1-800-772-1213 to handle most matters by phone. The national line can process Social Security card replacements, address changes, direct deposit updates, and benefit questions. If you are deaf or hard of hearing, call the TTY line at 1-800-325-0778.

If you need an interpreter, tell the representative when you call and they can arrange one for your appointment at the Florence office. If you have mobility issues or another reason you cannot visit the office, mention this when you call — the representative may be able to handle your matter over the phone or arrange a home visit in some cases.

Frequently Asked Questions

Can I replace my Social Security card at the Florence office?

Yes. Bring a photo ID and your Social Security card or a document showing your number. The office can issue a replacement card on the spot or mail it to you within 1 to 2 weeks. There is no fee for a replacement card.

What if I need to apply for disability benefits?

You can start the process at the Florence office, by phone at 1-800-772-1213, or online at ssa.gov. The office staff can answer questions about what you need to provide, but the actual review of your case happens at the state Disability information Services office, not at the local Social Security office.

How long does it take to get an appointment?

If you call or schedule online, you can usually get an appointment within 1 to 2 weeks. Walk-ins are served the same day but may wait several hours. Calling ahead to schedule is faster.

Does the Florence office handle Medicare?

No. Medicare enrollment and questions are handled through Medicare.gov, by phone at 1-800-MEDICARE, or through your local State Health Insurance Assistance Program. The Social Security office can answer basic questions but cannot enroll you in Medicare.

What if I do not have a photo ID?

Bring other documents that prove your identity, such as a birth certificate, passport, or utility bill with your name and address. The staff will work with you to verify who you are, though a photo ID speeds up the process.