The Clematis Street Social Security Office location and hours

The Social Security Administration operates a field office at 1000 Clematis Street in West Palm Beach, Florida. This office handles in-person visits for people who need to discuss their Social Security account, request documents, or handle matters that require face-to-face service.

Hours vary by day and change seasonally. Before you travel, call the office directly at 561-833-4500 to confirm current hours and whether you need an appointment. Many Social Security offices now require appointments for in-person visits, and wait times can be long if you arrive without one.

The office is located in downtown West Palm Beach near the courthouse. Street parking is available but limited; a nearby parking garage on Clematis Street offers paid parking if street spots are full.

Key Takeaways

  • The Clematis Street office is located at 1000 Clematis Street in West Palm Beach and handles in-person Social Security matters.
  • Call 561-833-4500 before visiting to confirm hours and find out whether you need an appointment.
  • Many matters can be handled by phone or online through my Social Security, which may be faster than an office visit.
  • Bring a photo ID and any documents related to your specific request — a birth certificate for name changes, tax records for earnings questions, or your Social Security card if it is lost.
  • If you cannot visit in person, you can request a phone appointment or handle many tasks through the Social Security website.

What to bring and how to prepare

Bring a government-issued photo ID — a driver's license, passport, or state ID card. You will also need to bring documents specific to what you are there to do. If you are requesting a replacement Social Security card, bring your birth certificate or a certified copy. If you are reporting a change of address or name, bring the document that proves the change — a marriage certificate, divorce decree, or court order.

Write down your Social Security number before you go, or bring your Social Security card. Have a list of any questions you want to ask, because office visits can be brief and you may not get a second chance to ask something you forgot.

If you are there on behalf of someone else, bring a power of attorney document or guardianship papers. Social Security will not discuss another person's account with you without legal proof that you have the right to do so.

When to visit in person versus using phone or online options

Many Social Security tasks do not require an office visit. You can create an account on my Social Security (the official Social Security website) to view your earnings record, request a replacement card, change your address, or report a change in your work status. These tasks usually take minutes online and do not require waiting.

You can also call Social Security's main number at 1-800-772-1213 to handle many matters by phone. The wait time is often shorter than an office visit, and you can call from home. Phone service is available Monday through Friday, 7 a.m. to 7 p.m. Eastern time.

Visit the office in person only if you have tried online or phone options and were told you need to come in, or if your matter involves documents that must be shown in person — such as proving citizenship or legal residency status for a new card.

How to make an appointment

Call 561-833-4500 to schedule an appointment. Have your Social Security number ready and be clear about what you need. The staff member will tell you what documents to bring and when you can come in.

If you cannot reach the office by phone, you can also request an appointment through my Social Security online. Log in to your account, select "Appointments," and follow the prompts. You will receive a confirmation with your appointment date and time.

Appointments typically fill up weeks in advance, especially in busy seasons. If you cannot get an appointment soon and your matter is urgent, ask whether you can be added to a walk-in list or whether a phone appointment is available instead.

What to expect during your visit

Arrive 10 to 15 minutes early. Check in at the front desk and provide your ID. You will be given a number and asked to wait in the lobby until your number is called. The wait can range from a few minutes to an hour, depending on how busy the office is that day.

When you are called, go to the window and explain what you need. The representative will review your documents, ask questions, and either handle your request on the spot or tell you what happens next. Some matters are resolved immediately; others require the office to mail you documents or contact another agency.

Ask for a receipt or confirmation number if you are submitting documents or making a request that requires follow-up. Keep this for your records in case you need to check on the status of your request later.

If you cannot visit the Clematis Street office

Social Security has other field offices throughout Palm Beach County and South Florida. If Clematis Street is not convenient, you can visit a different office. Call 1-800-772-1213 to find the office nearest you, or search the Social Security office locator on the official website.

You can also handle most matters without visiting any office. The my Social Security website and the main phone line (1-800-772-1213) can resolve the majority of requests. If you are homebound or have mobility issues, ask about in-home service when you call — Social Security sometimes sends a representative to your home for certain matters.

Frequently Asked Questions

Do I need an appointment to visit the Clematis Street office?

Most Social Security offices now require appointments. Call 561-833-4500 to find out the current policy and to schedule one. If you arrive without an appointment, you may be turned away or asked to wait significantly longer.

What if I lost my Social Security card?

You can request a replacement online through my Social Security or by mail. You do not need to visit the office unless you cannot create an online account or prefer in-person service. If you visit, bring your birth certificate or a certified copy and a photo ID.

How long does it take to get a replacement Social Security card?

Online requests typically arrive within 5 to 10 business days. In-person requests may be faster, but the office will tell you the exact timeline when you visit. Bring all required documents so the request can be processed immediately.

Can I handle my Social Security matter by phone instead of visiting?

Yes, for most matters. Call 1-800-772-1213 Monday through Friday, 7 a.m. to 7 p.m. Eastern time. If the representative tells you that you must visit an office, ask whether a phone appointment is available as an alternative.

What if I need to bring documents that prove my citizenship?

Bring your original birth certificate or a certified copy, a U.S. passport, or a naturalization certificate. The office will review these in person and may make copies. Ask when you call whether you should bring originals or certified copies.