Where the Austin Social Security office is located

The main Social Security office in Austin is at 6505 Burleson Road, Building A, Austin, TX 78744. This is the office that handles in-person visits for residents in the Austin area. The office is open Monday through Friday, 9 a.m. to 4 p.m., though hours can change without notice.

Austin also has a Social Security card replacement office at a different location if you only need a replacement card and do not need to handle other business. However, the Burleson Road office handles the full range of Social Security matters — retirement, disability, survivor benefits, and Medicare enrollment — so most people go there.

Parking is available at the Burleson Road location. The building is accessible to people with mobility limitations. If you are unsure whether you need an in-person visit or can handle your business by phone or online, call ahead before you go.

Key Takeaways

  • The main Austin Social Security office is at 6505 Burleson Road, Building A, open Monday through Friday from 9 a.m. to 4 p.m.
  • You can call the national Social Security phone line at 1-800-772-1213 to reach Austin staff or handle many matters without visiting in person.
  • Many Social Security tasks — checking your earnings record, requesting a replacement card, or starting a retirement claim — can be done online at ssa.gov or through a my Social Security account.
  • Walk-ins are accepted, but wait times can be long; calling ahead or scheduling an appointment online may save you time.
  • If you cannot visit during business hours or prefer not to go in person, you can mail documents to the Austin office or use video appointment options.

How to reach the office by phone

Call 1-800-772-1213 to reach Social Security staff. This is the national line, but it routes to local offices based on your area code, so calling from an Austin number will connect you to the Austin office. The line is open Monday through Friday, 7 a.m. to 7 p.m. Central Time. Wait times are often shorter early in the morning or late in the day.

You can also use the TTY number 1-800-325-0778 if you are deaf or hard of hearing. Have your Social Security number ready when you call, along with any documents related to your question — for example, a birth certificate if you are applying for a new card, or recent pay stubs if you are asking about your earnings record.

The phone line handles most matters: questions about benefits, requests for replacement cards, changes to your address or direct deposit information, and starting a new claim. If your issue requires documents to be reviewed or a signature, staff may ask you to mail them in or schedule an in-person visit.

What you can do online without visiting

Create a my Social Security account at ssa.gov to handle many tasks from home. You can view your earnings record, check the status of a pending claim, change your address, update your direct deposit information, and request a replacement Social Security card — all without calling or visiting. Creating an account takes about 10 minutes and requires your Social Security number, date of birth, and email address.

You can also start a retirement claim, a disability claim, or a Medicare application online through your my Social Security account. The online process walks you through the questions step by step. If you get stuck or have questions, you can save your progress and come back later, or call the 1-800 number to speak with someone.

The online option is fastest if you only need a replacement card or want to check your benefits. For more complex matters — like a disability appeal or a claim involving family members — you may need to visit in person or mail in additional documents.

When you need to visit in person

Some situations require an in-person visit to the Burleson Road office. You will need to go in person if you are applying for a new Social Security card and do not have a birth certificate or other proof of citizenship, because staff need to see the original documents. You may also need to visit if you are claiming disability benefits and Social Security asks you to bring medical records or other evidence.

If you are over 65 and applying for retirement benefits for the first time, you can often do this by phone or online, but some people prefer to visit in person to make sure everything is correct. If you have questions about how much you will receive or when to start claiming, a staff member at the office can walk through the numbers with you.

Walk-ins are accepted, but you may wait 1 to 3 hours depending on how busy the office is. To avoid a long wait, you can call 1-800-772-1213 to schedule an appointment, or go to ssa.gov and use the appointment scheduler. Appointments are usually available within a week or two.

What to bring to your visit

Bring your Social Security number (or a card if you have one), a photo ID, and any documents related to your reason for visiting. If you are applying for a new card, bring your birth certificate, passport, or other proof of citizenship. If you are claiming benefits, bring recent pay stubs, a W-2 form, or tax returns to verify your earnings.

If you are applying for disability, bring medical records, a list of doctors you have seen, and dates of any hospitalizations. If you are claiming survivor benefits as a family member, bring a death certificate for the person who died and proof of your relationship to them — a birth certificate, marriage certificate, or adoption papers.

If you do not have all the documents, go anyway and ask staff what you can mail in later. Social Security often accepts documents by mail after your visit, so you do not have to have everything on the day you go.

Mailing documents to the Austin office

If you cannot visit in person, you can mail documents to the Austin Social Security office. Mail to:

Social Security Administration 6505 Burleson Road, Building A Austin, TX 78744

Include a cover letter with your name, Social Security number, date of birth, phone number, and a brief explanation of what you are sending and why. Keep copies of everything you mail. Social Security recommends using certified mail with return receipt so you have proof the office received your documents.

Processing times for mailed documents vary. Simple requests like a replacement card may take 2 to 4 weeks. More complex matters like a disability claim can take several months. If you have not heard back after 4 weeks, call 1-800-772-1213 to check on the status.

Video appointments and other options

Social Security offers video appointments for some matters. If you have a computer with a camera and internet connection, you can schedule a video appointment through ssa.gov or by calling 1-800-772-1213. A staff member will meet with you on video at a scheduled time, and you can show documents to the camera. Video appointments work well for questions, changes to your account, or starting a new claim.

If you have language barriers, Social Security provides interpreters at the Austin office and over the phone. Call ahead to request an interpreter in your language. If you are deaf or hard of hearing, you can use a relay service or bring a sign language interpreter to your appointment.

If you have mobility issues or cannot leave home, ask about in-home visits when you call. Social Security sometimes arranges visits to your home for people who are homebound or have severe disabilities.

Frequently Asked Questions

How long does it take to get a replacement Social Security card?

If you order online through my Social Security, the card usually arrives in 7 to 10 business days. If you visit the office in person or mail in a request, it takes 2 to 4 weeks. Expedited options are not available, but you can check the status of your card request online.

Can I schedule an appointment online instead of calling?

Yes. Go to ssa.gov, click "Schedule an Appointment," and choose a date and time that works for you. You will need your Social Security number and email address. Appointments are usually available within 1 to 2 weeks.

What if I need to speak to someone about my benefits amount?

Call 1-800-772-1213 and ask to speak with a representative about your benefit estimate. They can explain how your benefits are calculated and answer questions about when to start claiming. You can also visit the office in person to go over the numbers face-to-face.

Is the Austin office the same as the card replacement office?

The main office at 6505 Burleson Road handles all Social Security matters, including card replacement. There is a separate card replacement office in Austin, but most people use the main office because it is easier to handle multiple tasks in one visit.

What if the office is closed when I need help?

Call 1-800-772-1213 anytime during business hours (7 a.m. to 7 p.m. Monday through Friday). For emergencies or urgent matters, explain the situation to the representative and they can escalate your case or schedule a priority appointment.