You need Form SS-5 to replace your Social Security card
To replace a Social Security card that is lost, stolen, or damaged, you fill out Form SS-5 (Application for a Social Security Card) and submit it in person at your local Social Security office. You cannot mail it or submit it online. The form itself is free, and replacing your card is free — Social Security does not charge a fee.
You will need to bring documents that prove your identity, age, and citizenship or legal residency status. The exact documents depend on what you have. Social Security accepts a range of documents for each category, so you do not need one specific thing — you need to show you are who you say you are, that your birth date is correct, and that you have the right to work in the United States.
Processing normally takes one to two weeks after you submit the form in person. Social Security will mail your new card to the address you provide. If you need your card urgently, ask the office staff whether they can issue a temporary document while you wait for the card itself.
Key Takeaways
- Form SS-5 must be completed in person at a Social Security office; you cannot mail or email it.
- You need proof of identity (such as a driver's license or passport), proof of age (such as a birth certificate), and proof of citizenship or legal work status.
- There is no fee to replace your card, and processing usually takes one to two weeks.
- If your card was stolen, report it to Social Security when you apply so they can flag your account.
- You can find your local Social Security office and check hours at ssa.gov or by calling 1-800-772-1213.
What documents you need to bring
Social Security requires one document from each of three categories: identity, age, and citizenship or legal status. You do not need originals — certified copies are acceptable. If you do not have the exact document listed, bring what you have; the office staff can tell you whether it works.
For identity, Social Security accepts a driver's license, state ID card, passport, military ID, or employee ID. If you have none of these, bring a recent utility bill, lease, or bank statement with your name and current address on it.
For age, bring your birth certificate, passport, or baptism record. If you were born outside the United States, bring your passport or a consular report of birth.
For citizenship or legal work status, bring your U.S. passport, birth certificate (if you were born in the U.S.), naturalization certificate, or permanent resident card (green card). If you are not yet a permanent resident but have work authorization, bring your employment authorization document (EAD) or visa.
How to find and visit your local Social Security office
You can locate your nearest office on the Social Security Administration website at ssa.gov by using their office locator tool. You can also call 1-800-772-1213 to find the office closest to you and ask about their hours. Many offices now require you to make an appointment rather than walk in, so call ahead or check the website before you go.
Bring your completed Form SS-5, your documents, and your current Social Security card if you still have it (even if it is damaged). If you do not have your card, that is fine — you can still apply. If your card was stolen, tell the office staff so they can add a note to your account.
What happens if your card was stolen
If your Social Security card was stolen rather than lost or damaged, report it when you apply for a replacement. Social Security can place a fraud alert on your account, which makes it harder for someone else to use your number to open accounts or commit identity theft.
You should also consider placing a fraud alert or credit freeze with the three major credit bureaus (Equifax, Experian, and TransUnion). This is separate from Social Security and costs nothing. A fraud alert tells lenders to verify your identity before opening new accounts in your name. A credit freeze blocks access to your credit report entirely unless you lift it.
Replacing a card for a child or dependent
If you are replacing a card for a child or dependent, you must go to the Social Security office in person with the child or dependent. You will need to bring documents proving the child's identity, age, and citizenship or legal status, plus a document proving your relationship to the child (such as a birth certificate or adoption papers) and your own identity document.
If the child is too young to travel or if there is a custody issue, call your local Social Security office to ask about exceptions or alternative procedures. Some offices can work with you on a case-by-case basis.
Temporary documents while you wait
Social Security does not automatically issue a temporary card, but you can ask the office staff whether they can provide a temporary document showing your Social Security number while your new card is being printed. This document may help you with your employer or bank while you wait for the actual card to arrive.
Some employers and financial institutions will accept a letter from Social Security stating your number and that you have applied for a replacement. Ask what your employer or bank needs before you leave the office, and request that specific document if available.
If you cannot visit an office in person
Social Security requires Form SS-5 to be submitted in person, so you cannot mail it or submit it online yourself. However, if you are unable to visit an office due to illness, disability, or age, you can ask a representative to submit the form on your behalf. That person will need to bring your documents, a completed Form SS-5, and proof of their own identity.
If you live in a remote area or have mobility issues, call 1-800-772-1213 to explain your situation. Social Security sometimes arranges for staff to visit homebound applicants, though this is not may provide and depends on local resources.
Frequently Asked Questions
How long does it take to get a replacement card?
Processing usually takes one to two weeks from the date you submit your form in person. Social Security will mail the card to the address you provide. If you need it faster, ask the office staff whether they can issue a temporary document with your Social Security number while you wait.
What if I do not have a birth certificate?
You can bring other documents that prove your age, such as a passport, baptism record, or school record. If you have none of these, contact your state's vital records office to order a birth certificate before you visit Social Security. The office staff can also tell you what alternatives they will accept.
Do I need to bring my old card even if it is damaged?
No, but bring it if you have it. If you do not have it, you can still apply. Just tell the office staff that your card is lost or damaged, and they will note that in your file.
Can someone else pick up my replacement card for me?
No. Social Security mails replacement cards to the address you provide on the form. You cannot have someone else pick it up at the office. If you need to change the mailing address after you apply, call 1-800-772-1213 as soon as possible.
What if I lost my Social Security card outside the United States?
You will need to apply in person at a Social Security office once you return to the United States. If you are a U.S. citizen living abroad, contact the nearest U.S. embassy or consulate to ask whether they can help you apply by mail or video, though this is not standard and depends on the location.