Where the Minneapolis Social Security office is located

The Social Security Administration runs a field office in Minneapolis at 901 South 5th Street, Suite 100, Minneapolis, MN 55415. This is the main office serving the Minneapolis area and handles in-person visits for people who need to meet with a representative about their Social Security account, benefits, or documents.

The office is open Monday through Friday, 9 a.m. to 4 p.m., though hours can change. Before you travel there, call ahead at 1-866-540-3622 (the national Social Security phone line) to confirm current hours and to ask whether you need an appointment. Many Social Security offices now require appointments for in-person visits, and calling first saves a wasted trip.

Street parking is available near the building, and it is located near public transit on the Metro Transit system. If you cannot visit in person, you can handle many Social Security matters by phone or online without going to the office.

Key Takeaways

  • The Minneapolis Social Security office is at 901 South 5th Street, Suite 100, and is open Monday through Friday from 9 a.m. to 4 p.m., though you should call to confirm hours before visiting.
  • Call 1-866-540-3622 to reach the national Social Security phone line, which can answer questions, process requests, and tell you whether you need an appointment for an in-person visit.
  • Many tasks — replacing a lost Social Security card, reporting a change of address, or checking your earnings record — can be done online at ssa.gov or by phone without visiting the office.
  • If you need an interpreter or have accessibility needs, tell the office when you call to schedule your visit so they can prepare.
  • The office serves Minneapolis and surrounding areas, but if you live outside the metro area, you may have a closer field office that can help you.

What you can do at the Minneapolis office

The Minneapolis field office handles the same range of tasks as any Social Security office: applying for retirement, disability, or survivor benefits; replacing a lost or damaged Social Security card; reporting a change of address or name; updating direct deposit information; and requesting a replacement benefit verification letter or earnings statement.

You can also visit in person to ask questions about your account, discuss your benefits, or resolve problems with your claim. If you are applying for benefits and need help completing the forms or understanding the process, a representative can walk you through it. If you have already been denied benefits and want to file an appeal, the office can explain your options and help you understand the next steps.

Not every task requires a visit. Social Security recommends handling routine requests online or by phone first, because the office is often busy and wait times can be long. Only come in person if you need to sign documents, provide original identification, or discuss a complex issue that requires face-to-face conversation.

How to reach Social Security by phone or online

The national Social Security phone line, 1-866-540-3622, is open Monday through Friday, 7 a.m. to 7 p.m. You can call to ask questions, report changes to your account, request a replacement card or letter, or start an application for benefits. Wait times are often shorter early in the morning or late in the afternoon.

You can also create or log into your account at ssa.gov to view your earnings record, check the status of an application, change your address, update your direct deposit, or request a replacement Social Security card. The online portal is available 24 hours a day and handles most routine requests without waiting on hold.

If you are deaf or hard of hearing, call the TTY number at 1-866-540-3622 and press 711 to use the relay service. If you speak a language other than English, interpreters are available on the phone line at no cost.

What documents to bring if you visit in person

Bring a photo ID (a driver's license, passport, or state ID card) and your Social Security card if you have it. If you are applying for benefits, bring proof of your age (a birth certificate or passport), proof of citizenship or legal residency (a passport, naturalization papers, or green card), and proof of your current address (a utility bill, lease, or bank statement dated within the last 60 days).

If you are reporting a change — a new address, a name change, or a change in your work status — bring documents that show the change, such as a marriage certificate, divorce decree, or a letter from your employer. If you are there to discuss benefits you are already receiving, bring your most recent benefit statement or award letter.

If you do not have all the documents the office asks for, ask what you can provide instead. Social Security sometimes accepts alternative documents or can request records on your behalf from other agencies.

If you live outside Minneapolis

If you live in a suburb or town outside Minneapolis, there may be a Social Security office closer to you. Call 1-866-540-3622 and ask for the office nearest your home, or search for offices on ssa.gov by entering your ZIP code. Some smaller towns have part-time offices or outreach locations that operate on specific days.

You do not have to visit the Minneapolis office even if it is the main one for the region. Any Social Security office can handle your case, and your records are accessible to representatives at any location. Choose whichever office is most convenient for you.

What to expect when you arrive

When you arrive at the office, check in at the front desk and take a number. You will wait until your number is called, then meet with a representative at a window or in a private area. The representative will ask you what you need and either handle it on the spot or explain what happens next.

If you are applying for benefits, the process may take more than one visit. The representative will collect your information and documents, explain what the office will do next, and tell you how long it usually takes to make a decision. You will receive a letter in the mail with the result.

If you are there to resolve a problem or appeal a decision, the representative may need to research your case and call you back later. Ask for a phone number or email where they can reach you, and ask when you should expect to hear from them.

Frequently Asked Questions

Do I need an appointment to visit the Minneapolis office?

Many Social Security offices now require appointments, but policies change. Call 1-866-540-3622 before you go to find out whether you need one. If appointments are required and you cannot get one soon, ask whether you can handle your task by phone or online instead.

How long does it take to get a replacement Social Security card?

If you order a replacement card online at ssa.gov, it usually arrives within 7 to 10 business days. If you apply in person at the office, the timeline is the same. You cannot pick up a card on the spot; it is mailed to your address.

What if I cannot visit during office hours?

Most Social Security tasks can be done by phone at 1-866-540-3622 (Monday through Friday, 7 a.m. to 7 p.m.) or online at ssa.gov (24 hours a day). You only need to visit in person if you must sign documents or provide original identification that cannot be mailed.

Can I bring someone with me to my appointment?

Yes. You can bring a family member, friend, or representative to help you. If you want to appoint someone to handle your Social Security matters on your behalf, ask the office about power of attorney or representative payee forms.

What if I need help in a language other than English?

Social Security provides free interpreters by phone and in person. When you call 1-866-540-3622 or schedule an in-person visit, tell them what language you speak, and they will arrange an interpreter for you.