You can request a replacement Social Security card through the Social Security Administration's online portal, but only if you meet specific requirements

The Social Security Administration (SSA) lets you request a replacement card online at ssa.gov/myaccount if you are a U.S. citizen, at least 18 years old, have a valid state-issued ID, and a Social Security number already on file. You cannot use the online service to get your first card, to change your name on the card, or to correct information the SSA has recorded — those requests require you to visit a local Social Security office or mail in Form SS-5.

The online process takes about 15 minutes. The SSA mails your replacement card to the address on file, which typically arrives within 7 to 10 business days. You do not need to create a new account if you already have a my Social Security account; you can log in and start the request immediately.

Key Takeaways

  • Online replacement requests work only if you already have a Social Security number, are a U.S. citizen, are at least 18, and have a valid state ID.
  • You cannot use the online service to get your first card, change your name, or correct information — those require a visit to a Social Security office or a mailed Form SS-5.
  • The replacement card arrives by mail in 7 to 10 business days at the address the SSA has on file.
  • If you do not have a my Social Security account, you will need to create one before you can request a card online.

What you need before you start

Gather your state-issued ID before you begin. The SSA will ask you to verify your identity using information from your ID — your driver's license, passport, or state ID card. You will also need access to an email address and a phone number, because the SSA uses these to confirm your identity during the request.

If you do not already have a my Social Security account, you will need to create one. The account setup requires your Social Security number, date of birth, and email address. The SSA will send you a verification code to your email; you enter that code to complete the account.

How to request your card step by step

Log in to your my Social Security account at ssa.gov/myaccount. If you do not have an account, select "Create an account" and follow the prompts to set one up.

Once you are logged in, look for the option to request a replacement card. The exact wording and location can shift, but it is usually under a section labeled "My Requests" or "Services." Select the option to request a replacement Social Security card.

The SSA will ask you to confirm your identity. You may be asked to answer security questions based on your credit history, or to verify information from your state ID. Answer these questions accurately — if the system cannot verify you, it will stop the request and direct you to visit a local office instead.

Review the information the SSA has on file: your name, date of birth, and mailing address. If any of this information is wrong, you cannot correct it online. Stop the request, visit a Social Security office, and bring Form SS-5 and proof of the correct information. If everything is correct, confirm and submit your request.

The SSA will send you a confirmation email. Your replacement card will arrive by mail within 7 to 10 business days. If you do not receive it within that window, contact your local Social Security office.

When you cannot use the online service

The online request does not work if you are under 18, not a U.S. citizen, do not have a valid state ID, or do not already have a Social Security number. You also cannot use it if you need to change your name on the card, correct information the SSA has recorded, or request your first card ever.

For any of these situations, you will need to visit a Social Security office in person or mail Form SS-5 to the SSA. Form SS-5 is available at ssa.gov. When you mail it, include proof of your identity, proof of U.S. citizenship (if required), and proof of any name change. Mail times vary, but expect 2 to 4 weeks for processing after the SSA receives your form.

What to do if the online request fails

If the SSA cannot verify your identity online, the system will tell you and offer you the option to visit a local office or mail in Form SS-5 instead. This happens most often when the information in your state ID does not match what the SSA has on file, or when your credit history does not contain enough information for the security questions.

If you choose to visit an office, bring your state ID, proof of citizenship if you are not a U.S. citizen, and any documents that show a name change if that applies. You can find your nearest Social Security office and check its hours at ssa.gov/locator. Many offices now require you to make an appointment; you can book one online or by calling 1-800-772-1213.

Tracking your replacement card

The SSA does not provide a tracking number for replacement cards sent by mail. Once you submit your request, you will receive a confirmation email with a reference number. Keep this number in case you need to contact the SSA about your request.

If your card does not arrive within 10 business days, call 1-800-772-1213 or visit your local Social Security office. Have your confirmation number ready. The SSA can check the status of your request and, if needed, reissue the card or arrange for you to pick it up at a local office.

Frequently Asked Questions

Can I request a replacement card if I have never had a Social Security number?

No. The online service only works if you already have a Social Security number on file. To get your first card, you must visit a Social Security office in person or mail Form SS-5 with proof of citizenship, identity, and age.

What if my name has changed since I got my original card?

You cannot change your name online. You must visit a Social Security office or mail Form SS-5 with proof of your name change — a marriage certificate, divorce decree, or court order. Bring your current ID and your original Social Security card if you have it.

How long does it really take to get the card in the mail?

The SSA says 7 to 10 business days. This does not include weekends or federal holidays. If you live far from an SSA processing center, it may take slightly longer. If it has been more than 10 business days, contact the SSA with your confirmation number.

Do I need to do anything after I submit my online request?

No. Once you submit, the SSA processes it and mails your card. You do not need to visit an office or provide additional documents unless the SSA contacts you. Watch for the confirmation email and keep the reference number.

What if I need my card before it arrives by mail?

If you need proof of your Social Security number right away, you can print a replacement Social Security card notification from your my Social Security account. This document shows your number and can work for some purposes, though not all employers or agencies accept it. For urgent needs, visit a local Social Security office to ask about picking up a card in person.