Where the Knoxville Social Security Office Is Located

The Social Security Administration operates a field office in Knoxville at 3100 Tazewell Pike, Suite 200, Knoxville, TN 37918. This is the main office serving Knox County and surrounding areas. You can reach it by phone at 1-865-545-4160.

The office is open Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays. Hours can change, so call ahead if you are planning a visit. The office does not take walk-ins without an appointment for most services, though you can call to request one or schedule online through the Social Security website.

Key Takeaways

  • The Knoxville Social Security office is located at 3100 Tazewell Pike, Suite 200, and you can call 1-865-545-4160 to reach it during business hours.
  • Most services require an appointment; you can schedule one by phone or through the Social Security website rather than showing up in person.
  • If you cannot visit in person, you can handle many tasks by phone, mail, or through your personal my Social Security account online.
  • The office handles retirement, disability, survivor benefits, and replacement documents like Social Security cards.

What You Can Do at This Office

The Knoxville office handles the full range of Social Security services. This includes filing for retirement benefits, disability benefits, survivor benefits, and Supplemental Security Income (SSI). You can also apply for a replacement Social Security card, report a change of address, update your direct deposit information, or request a benefit verification letter.

If you are already receiving benefits and need to report a change — such as a new job, a move, or a change in your living situation — you can do that at this office. You can also discuss your benefit amount, ask about work incentives if you are on disability, or get help understanding your benefit statement.

How to Schedule an Appointment

Call the office directly at 1-865-545-4160 to request an appointment. Have your Social Security number ready when you call. Tell the staff member what you need to do, and they will schedule you for a time that works. Wait times for appointments vary depending on the time of year and the type of service you need.

You can also schedule an appointment online through www.ssa.gov by logging into your my Social Security account or by using the appointment scheduling tool on the main website. Online scheduling often shows available times faster than calling during busy hours.

Documents to Bring to Your Appointment

Bring your Social Security card or a document showing your Social Security number. You will also need a photo ID issued by a government agency — a driver's license, passport, or state ID card. If you are applying for benefits for the first time, bring your birth certificate and proof of citizenship or legal residency.

If you are reporting a change or updating information, bring documents that support the change — for example, a marriage certificate if you changed your name, a lease or utility bill if you moved, or a job offer letter if you started work. The staff member will tell you exactly what you need when you call to schedule.

Alternatives to Visiting in Person

You do not have to visit the office for many services. You can create or log into your my Social Security account at www.ssa.gov to view your benefit statement, change your address, update your direct deposit, or request a replacement card. The online account is available 24 hours a day.

You can also call the national Social Security customer service line at 1-800-772-1213 (TTY 1-800-325-0778) to ask questions, report changes, or request forms by mail. Hours are Monday through Friday, 7 a.m. to 7 p.m. Eastern time. Many people find this faster than scheduling an office visit, especially for simple tasks.

What to Expect During Your Visit

Arrive 10 to 15 minutes early. Check in at the front desk and wait to be called. The staff member will review your documents, answer your questions, and process your request. The time this takes depends on what you are doing — a simple address change may take 10 minutes, while a new benefits application can take 30 to 45 minutes.

If you need documents mailed to you or if your case requires additional review, the office will tell you when to expect them. Most routine requests are processed within two to four weeks. If you do not hear back within that time, call the office to check the status.

If You Cannot Reach the Knoxville Office

If the Knoxville office line is busy or you cannot get through, use the national customer service number at 1-800-772-1213. Representatives there can answer questions about your account, help you schedule an appointment at the Knoxville office, or direct you to another office if that is more convenient.

You can also visit any Social Security office in Tennessee. Other offices are located in Nashville, Memphis, Chattanooga, and other cities. The national website at www.ssa.gov has a locator tool where you can find the office nearest to you and see their hours and phone numbers.

Frequently Asked Questions

Can I do everything online instead of going to the office?

Many tasks can be done online through my Social Security or by phone, including viewing your statement, changing your address, and requesting a replacement card. However, some applications — particularly for disability or if you are applying for the first time — may require an in-person appointment or additional documentation that the office will request.

How long does it take to get an appointment?

This varies by season and demand. During busy times, you may wait two to four weeks for an appointment. Call as soon as you know you need one. If your situation is urgent, mention that when you call — the office may be able to fit you in sooner or direct you to a faster option.

What if I need an interpreter?

Tell the staff member when you schedule your appointment that you need an interpreter. The office can arrange one for you at no cost. Bring a family member or friend if you prefer, though the office can also provide a professional interpreter.

Can someone else go to my appointment for me?

Yes, if you give them written permission. The person going on your behalf will need a signed letter from you authorizing them to act, plus their photo ID and your Social Security number. Some situations require a power of attorney or representative payee agreement, which the office can explain when you call.

What if I disagree with a decision the office made?

You have the right to appeal. The office will give you a written notice explaining the decision and your appeal rights. You typically have 60 days to request reconsideration. Call the office or the national line to ask about the appeal process for your specific situation.