How to tell if Robinhood is actually down
Robinhood outages happen, but most trading problems are not outages—they are connection issues, account locks, or browser glitches. Before you assume the platform is down, check three things in this order: your internet connection, your browser, and then the actual Robinhood status page.
Open a new browser tab and visit a website you know works—Google, your bank, anything. If that site loads, your internet is fine. If it does not, restart your router and try again. If Robinhood still will not load after your internet is working, clear your browser cache and cookies, then try a different browser entirely. Many Robinhood problems vanish after this step.
If Robinhood loads but you cannot trade, log out completely, close the browser, and log back in. If you see an error message, write down the exact text—it tells you whether the problem is your account, the market, or the platform itself.
Key Takeaways
- Check your own internet and browser before assuming Robinhood is down, because most login and trading problems are local to your device.
- Robinhood publishes real-time status updates at status.robinhood.com, which shows whether the platform, trading, or specific features are affected.
- Market halts and trading halts are not Robinhood outages—they are SEC or exchange actions that affect all brokers the same way.
- During high-volume trading days, Robinhood may slow down or temporarily restrict certain trades, but the platform itself usually stays online.
- If you cannot reach Robinhood and the status page shows no issues, contact Robinhood support directly through the app or website.
Where to check Robinhood's official status
Robinhood maintains a public status page at status.robinhood.com. This page updates in real time and shows which parts of the platform are working and which are not. You do not need to log in to view it.
The status page breaks down different services: web trading, mobile app, account access, deposits and withdrawals, and market data. Each one shows a green checkmark (operational), yellow warning (degraded performance), or red X (down). If you see red, Robinhood knows about it and is working on it. The page also shows a timeline of recent incidents and when they were resolved.
Bookmark this page. During market hours on busy trading days, it is the fastest way to know whether a problem is widespread or just affecting you.
The difference between Robinhood outages and market halts
A Robinhood outage means Robinhood's servers or systems are down. A market halt or trading halt means the stock exchange or the SEC has stopped trading in a security or across the whole market. These are completely different things, and they feel the same to you—you cannot trade—but they have different causes and different fixes.
Market halts happen when a stock has unusual news or price movement, or when the whole market drops too fast. The SEC or the exchange (Nasdaq, NYSE) stops trading for 15 minutes to let people absorb the news. This affects every broker, not just Robinhood. You will see this announced on financial news sites and on the Robinhood app itself. You cannot trade during a halt, but Robinhood is not broken.
If Robinhood's status page shows everything is green but you still cannot trade a specific stock, search the stock symbol on a financial news site or check the SEC halt list at sec.gov/cgi-bin/browse-edgar. If the stock is halted, wait for the halt to lift. If it is not halted and Robinhood says it is operational, the problem is likely your account or your order itself—not the platform.
What to do if Robinhood is slow but not completely down
During high-volume trading days—especially around earnings announcements, Fed decisions, or market-wide volatility—Robinhood can slow down significantly. Pages load slowly, orders take longer to fill, and the app may lag. This is not a full outage, but it is frustrating.
If Robinhood is slow, do not place the same order multiple times. Each click queues a new order, and you may end up with duplicates. Wait 30 seconds between actions. If you are using the mobile app and it is very slow, try the web version instead, or vice versa. Sometimes one works better than the other during congestion.
During extreme volatility, Robinhood may also restrict certain trades—for example, limiting options trading or halting buys on a specific stock. This is a business decision by Robinhood, not a technical outage. The status page will usually note this, and Robinhood will send a notification to your account. You can still sell, but you may not be able to buy.
Robinhood app crashes and freezes
If the Robinhood app crashes or freezes on your phone, the platform itself may be fine—the problem is usually your device or the app installation. Force-close the app completely (swipe it away from your recent apps, do not just minimize it), then reopen it. If it crashes again, restart your phone.
If restarting your phone does not work, uninstall the Robinhood app and reinstall it from the App Store or Google Play. This clears out corrupted files that can cause crashes. Log back in and try again. If the app still crashes after a fresh install, try trading on the web version at robinhood.com instead. If the web version works, the problem is your app installation, not Robinhood's servers.
If both the app and the web version fail with the same error, and the status page shows no outage, log out, wait 10 minutes, and log back in. Sometimes your session gets stuck. If that does not work, contact Robinhood support through the app or website.
How to contact Robinhood support during an outage
If you believe Robinhood is down and the status page confirms it, you can contact support, but response times will be slow because many people are contacting them at once. Open the Robinhood app, tap your profile icon, scroll to Help, and select Contact Us. You can also visit robinhood.com/contact.
Robinhood offers in-app chat support during market hours. If you cannot reach anyone, send an email through the contact form and note the exact time your problem started. Include any error messages you saw. Robinhood usually responds within a few hours during business days, but during a major outage, it may take longer.
If you have money stuck in a pending trade or deposit during an outage, document everything—screenshots of the order, the time, the error message. Robinhood will use this to investigate and resolve the issue once the platform is back up.
Frequently Asked Questions
How long do Robinhood outages usually last?
Most Robinhood outages last between 15 minutes and 2 hours. Longer outages are rare. The status page shows how long recent incidents lasted, which gives you a sense of typical duration. During a major outage, Robinhood posts updates every 30 minutes or so.
Can I trade on another broker if Robinhood is down?
Yes, if you have an account with another broker. You cannot instantly move money between brokers, but if you have cash sitting in another account, you can trade with it. Outages are one reason many traders keep accounts at multiple brokers.
Will Robinhood refund me if an outage causes me to lose money?
Robinhood does not automatically refund losses from outages. However, if you can prove the outage directly caused a specific loss—for example, you could not sell a stock during a crash—you can file a complaint with Robinhood support and with FINRA, the financial industry regulator. Robinhood may compensate you, but it is not may provide.
Is Robinhood down right now?
Check status.robinhood.com to see the current status. That page updates in real time and is the only reliable source. If the status page shows everything is green but you still cannot trade, the problem is likely your device or your account, not Robinhood's servers.
What should I do if I cannot log in during an outage?
If the status page shows Robinhood is down, wait for it to come back up. Do not keep trying to log in repeatedly—this can lock your account temporarily as a security measure. If the status page shows no outage but you still cannot log in, reset your password, clear your browser cache, or try a different browser or device.