How to contact Robinhood support

Robinhood offers support through three main channels: in-app messaging, email, and phone. The fastest route depends on what you need and how urgently you need it. In-app messaging typically gets a response within hours during business days. Email takes longer but creates a written record. Phone support is available but wait times vary.

To reach support through the app, open Robinhood, tap the account icon, scroll to "Help," and select "Contact Us." You can describe your issue in a message, and a support agent will respond to your account. This method keeps your conversation tied to your account history, so the agent can see your trades and holdings without asking.

Email support is available at support@robinhood.com. Include your full name, account email, and a clear description of the problem. Robinhood recommends including screenshots if the issue involves a display error or missing information. Response times typically range from 24 to 72 hours, though during high-volume periods it may take longer.

Key Takeaways

  • In-app messaging is the fastest method and automatically links your issue to your account, so support can see your holdings and trade history.
  • Phone support exists but is not prominently advertised; you may find a callback option through the in-app help menu rather than a direct number.
  • Email to support@robinhood.com creates a written record but typically takes 24 to 72 hours for a response.
  • Have your account email, full name, and specific details about the problem ready before you contact support, along with screenshots if the issue involves something you see on screen.

What information to have ready before contacting support

Robinhood support will ask for your account email address and full name to locate your account. If your issue involves a specific trade, have the ticker symbol, the date and time of the trade, and the number of shares ready. If it involves a deposit or withdrawal, have the transaction date and the amount.

If you are reporting a technical problem — a button that does not work, a price that displays incorrectly, or a feature that is not loading — take a screenshot showing the problem. Include the date and time the problem occurred and what device and app version you were using. You can find your app version in your phone's settings or in the Robinhood app under "About."

For account security issues, such as a suspected unauthorized trade or a login problem, do not include passwords or sensitive information in your message. Support will guide you through verification steps once they have your account details.

Response times and what to expect

In-app support responses usually arrive within a few hours on weekdays between 9 a.m. and 5 p.m. Eastern time. Outside those hours or on weekends, responses may take until the next business day. If your issue is urgent — such as a trade that did not execute or a deposit that did not arrive — mention that in your message, though Robinhood does not may provide faster resolution for urgent requests.

Email responses typically take 24 to 72 hours. During market volatility or after system outages, response times may extend to a week or longer because support volume increases. If you do not hear back within 72 hours, you can send a follow-up message referencing your original issue.

Support agents cannot reverse trades, cancel orders that have already filled, or override system decisions about account restrictions. They can investigate whether a trade executed correctly, explain why an order was rejected, or help you understand account holds or trading restrictions.

Common issues support can and cannot resolve

Robinhood support can help with account access problems, deposit and withdrawal delays, questions about trading restrictions or account holds, technical glitches in the app, and explanations of fees or margin requirements. They can also investigate if a trade did not execute as expected or if a price display appears incorrect.

Support cannot reverse a trade you placed intentionally, even if you changed your mind seconds after placing it. They cannot override a day-trading restriction or margin call. They cannot increase your buying power beyond what your account balance and margin settings allow. If you believe a trade was placed without your authorization, support can investigate, but they will ask for detailed information about when and how it occurred.

If your issue involves a dispute with another user, a question about tax reporting, or a request to change the terms of your account (such as converting from a standard account to a margin account), support can direct you to the right department or explain the process, but the resolution may require additional steps on your end.

Troubleshooting before you contact support

Before reaching out, try logging out of the Robinhood app completely and logging back in. This resolves many temporary glitches, such as prices not updating or buttons not responding. If you are having trouble depositing money, confirm that your bank account is verified in your Robinhood settings and that you are using the correct transfer method (ACH transfer, wire, or debit card, depending on what Robinhood offers in your state).

If an order was rejected, check the order status in your account history. Robinhood displays a reason for the rejection — common reasons include insufficient buying power, trading halts on the security, or the order type not being available for that security. If the reason is unclear, that is when to contact support.

If you cannot log in, use the "Forgot Password" option on the login screen. If you no longer have access to the email or phone number associated with your account, contact support immediately, as this is a security issue that requires verification before your account can be accessed.

Frequently Asked Questions

Does Robinhood have a phone number I can call?

Robinhood does not publish a general customer service phone number. Some users report finding a callback option through the in-app help menu, but this is not may provide. In-app messaging and email are the primary contact methods. If you have a security concern, check your account settings for a phone number associated with your account verification.

How long does it take to get a response about a deposit that did not arrive?

Robinhood typically responds to deposit inquiries within 24 to 72 hours via email or within a few hours via in-app messaging. Most deposits arrive within one to three business days. If your deposit is delayed beyond that, contact support with the date you initiated the transfer and the amount. They can check whether the transfer is pending on Robinhood's end or if the issue is with your bank.

What should I do if I think my account was hacked?

Contact Robinhood immediately through in-app messaging or email. Do not include your password in the message. Describe what you noticed — unauthorized trades, a login from an unfamiliar location, or a password change you did not make. Support will walk you through account verification and can help secure your account. Consider changing your password and enabling two-factor authentication if you have not already.

Can support reverse a trade I made by mistake?

No. Robinhood support cannot reverse trades that have already executed. If you placed an order by mistake, you can sell the position immediately to close it out. If the trade has not yet filled, you can cancel the order before it executes. If you believe the trade executed due to a technical error or without your authorization, contact support to investigate, but reversal is not an option.

What if I disagree with a fee Robinhood charged me?

Contact support and describe which fee you are disputing and why. Robinhood charges margin interest, options fees, and wire transfer fees depending on your account type and activity. Support can explain how a fee was calculated but cannot waive or refund fees without a documented error. If you believe you were charged incorrectly, provide the date and the amount, and support will review your account.