Robinhood offers customer support through phone, email, and in-app messaging, but the method and speed of response depend on your account type and the issue you're reporting

Robinhood does not have live chat with a person waiting to answer. Instead, the platform routes support requests through three channels: a phone line, email, and an in-app messaging system. Phone support is the fastest way to reach a person, but wait times vary. Email and in-app messages are slower but create a record of your conversation.

The phone number for Robinhood support is 1-833-455-6975. This line is available during market hours and extended hours on weekdays. Weekend and holiday hours are limited. When you call, you will reach an automated system first, which asks you to describe your issue. Based on your answer, the system either routes you to a representative or directs you to self-service options.

If you cannot reach someone by phone or prefer written communication, you can submit a support request through the Robinhood app or website. Go to Account > Help & Support > Contact Us, then choose Email or In-App Message. Robinhood typically responds to email within one to three business days, though during high-volume periods this can take longer.

Key Takeaways

  • Phone support at 1-833-455-6975 is the fastest way to reach a Robinhood representative, but you will wait on hold during busy times.
  • Email and in-app messaging create a written record but take one to three business days for a response.
  • Account issues, technical problems, and fraud reports should go through official support channels, not social media.
  • Robinhood support hours are limited on weekends and holidays, so call during weekday market hours for the shortest wait.

When to call versus when to email

Call Robinhood if you have an urgent issue that affects your ability to trade or access your account. Examples include account lockouts, suspected fraud, missing deposits, or a technical error that prevents you from placing an order. Phone support can often resolve these issues in one call or escalate them to a specialist immediately.

Use email or in-app messaging for non-urgent questions, requests for documentation, or issues you want documented in writing. Examples include asking for a copy of your tax forms, reporting a minor glitch, or following up on a previous support ticket. Email also works if you are in a time zone where calling during market hours is inconvenient.

What information to have ready before you call

Before calling 1-833-455-6975, gather your account details. Have your username, the email address associated with your account, and your phone number ready. If your issue involves a specific trade or deposit, have the date, amount, and security symbol (stock or crypto ticker) available.

If you are reporting fraud or an unauthorized transaction, have the date and time the transaction occurred, the amount, and any screenshots or emails related to it. Do not share your password or two-factor authentication codes with support staff, even if they ask. Robinhood support will never ask for your password.

How long support typically takes

Phone wait times depend on the time of day and market conditions. During the first hour after market open (9:30 a.m. to 10:30 a.m. Eastern) and the last hour before close (3 p.m. to 4 p.m. Eastern), wait times are longest. Calling outside these windows or early in the morning usually means a shorter hold.

Once connected to a representative, simple issues like password resets or account verification take five to fifteen minutes. Complex issues like fraud investigations or missing deposits may require escalation and can take several business days to resolve, even after your initial call.

Support for specific account issues

If your issue involves a brokerage account (stocks, ETFs, options), call the main support line. If you hold cryptocurrency on Robinhood, the same number handles crypto questions, though some crypto-specific issues may be routed to a different team.

Account security issues—including suspected unauthorized access, password resets, or two-factor authentication problems—should be reported by phone immediately. Do not wait for email response if you believe your account has been compromised. Robinhood can freeze your account and investigate within hours if you call.

What to do if you cannot reach support

If phone lines are consistently busy or you cannot reach a representative, submit an in-app support request and note in the message that you have attempted to call. Include your phone number and the best time to reach you. Robinhood support will contact you by phone or email within one to three business days.

Do not rely on social media (Twitter, Reddit, Facebook) to resolve account issues. While Robinhood monitors social media, responses are slower and less secure than official support channels. Social media is useful for reporting widespread outages or bugs, but not for personal account problems.

Frequently Asked Questions

Does Robinhood have live chat support?

No. Robinhood does not offer live chat with a real person. You can reach support by phone at 1-833-455-6975, or submit a request through email or in-app messaging. Phone is the only way to speak to someone in real time.

What are Robinhood support hours?

Phone support is available during market hours (9:30 a.m. to 6 p.m. Eastern on weekdays) and extended hours (8 a.m. to 8 p.m. Eastern on weekdays). Weekend and holiday hours are limited or unavailable. Email and in-app requests can be submitted anytime, but responses take one to three business days.

Can I call Robinhood on the weekend?

Robinhood phone support has limited weekend availability. Call 1-833-455-6975 to check if a representative is available. If not, submit an in-app or email request and note that it is urgent. For account security issues on weekends, call anyway—the automated system may route you to an emergency line.

What if I have a complaint about Robinhood?

For complaints about service, fees, or conduct, contact Robinhood support through the official channels above. If you are not satisfied with the response, you can file a complaint with the Financial Industry Regulatory Authority (FINRA) at finra.org or with your state's securities regulator.

Will Robinhood support help me with investment decisions?

No. Robinhood support handles account, technical, and security issues only. They do not provide investment advice or tell you which stocks or cryptocurrencies to buy. For investment guidance, consult a financial advisor or do your own research.