Robinhood has customer support, but you cannot call a phone number

Robinhood does not operate a traditional customer service phone line. You cannot dial a number and speak to a representative. Instead, the platform offers support through its app, website, and email — all text-based channels where you submit a request and wait for a response.

The company's support team handles account issues, technical problems, and questions about trades or holdings. Response times vary depending on how busy the support queue is and how complex your issue is. Simple questions may get answered within hours; account-level problems can take several business days.

If you need immediate help with an urgent trading issue or account access problem, Robinhood's in-app support is usually faster than email because it routes to the queue first. Email support exists but is slower and best used for detailed issues that require documentation.

Key Takeaways

  • Robinhood support is available only through the app, website, or email — there is no phone line to call.
  • In-app support typically responds faster than email, especially for urgent account or trading issues.
  • You can also reach Robinhood through their official social media accounts on Twitter and Facebook, though response times vary.
  • For issues related to deposits, withdrawals, or account verification, having your account number and recent transaction details ready will speed up the process.

How to contact Robinhood through the app

Open the Robinhood app and tap the account icon (usually in the bottom right corner). Look for a "Help" or "Contact Us" option in the menu. Select the topic that matches your issue — for example, "Account," "Trading," "Deposits & Withdrawals," or "Technical Issues."

Describe your problem in the text box provided. Be specific: include what you were trying to do, what happened instead, and when it happened. Attach screenshots if the issue involves something you can see on screen. Submit the request and you will receive a ticket number.

Robinhood will send responses to the email address linked to your account. Check your email regularly, including spam folders, because support replies sometimes get filtered. You can also check the status of your request by returning to the Help section in the app and viewing your open tickets.

Using email and web support

You can also submit a support request through Robinhood's website. Go to the Help or Support section, select your issue category, and fill out the form. Email support is slower than in-app support but works well for complex issues that require back-and-forth explanation or for problems you want to document in writing.

When you email support, include your full name, account email, and a clear description of the problem. If your issue involves a specific trade or deposit, include the date and amount. Attach any relevant screenshots or documents. Do not include your password or PIN in any message.

Email responses typically take 24 to 72 hours during business days, though during high-volume periods it can take longer. If you do not hear back within a week, you can submit a follow-up request referencing your original ticket number.

Reaching Robinhood on social media

Robinhood maintains official accounts on Twitter (@RobinhoodApp) and Facebook. You can send a direct message through either platform describing your issue. Social media support is not may provide to be faster than in-app or email support, but some users report quicker responses during business hours.

When messaging through social media, keep your message professional and include your account email so the support team can look up your account. Do not post account details or sensitive information in public comments — use direct messages only.

What to do if you have an urgent account problem

If your account has been locked, you suspect fraud, or you cannot access your funds, use in-app support and mark the issue as urgent. Describe exactly what is preventing you from accessing your account and when you first noticed the problem.

Robinhood prioritizes security-related issues, so these requests typically move to the front of the queue. You may also receive a response through email within a few hours if the issue is flagged as urgent. If you believe there has been unauthorized activity on your account, change your password immediately and enable two-factor authentication if you have not already.

What Robinhood support can and cannot do

Robinhood support can help you with account access, password resets, deposit and withdrawal problems, trade cancellations or corrections, tax document requests, and technical issues with the app or website. They can also explain how features work and answer questions about your holdings.

Robinhood support cannot provide investment advice, tell you whether to buy or sell a specific stock, or may provide that a trade will execute at a certain price. They also cannot reverse a trade you have already completed or refund losses from a trade you regret. If you made a trade by mistake, contact support immediately — they may be able to help if the trade has not yet settled, but there are no guarantees.

Frequently Asked Questions

How long does it usually take to get a response from Robinhood support?

In-app support typically responds within a few hours to one business day for straightforward issues. Email support usually takes 24 to 72 hours. During busy periods or for complex account issues, responses can take up to a week. Urgent security or account access issues are prioritized and may get responses within hours.

Can I call Robinhood if my issue is urgent?

No, Robinhood does not have a phone line. For urgent issues, use in-app support and mark your request as urgent. In-app support routes to the queue first and typically responds faster than email. If it is a security issue, also change your password and enable two-factor authentication immediately.

What information should I have ready before contacting support?

Have your account email, account number, and details about the specific issue ready — including dates, amounts, and what you were trying to do when the problem occurred. If the issue involves a trade or deposit, include the transaction details. Do not share your password or PIN with support.

Will Robinhood support reverse a trade I made by mistake?

Robinhood cannot reverse completed trades or refund losses. If you made a trade by mistake, contact support immediately — they may be able to help if the trade has not yet settled, but this is not may provide. Once a trade settles, it cannot be undone.

Is there a way to talk to someone at Robinhood without using the app?

Yes. You can use email support through the website, contact them through Twitter or Facebook direct messages, or submit a request through the web version of their Help section. All of these are text-based and do not involve a phone call, but they all eventually connect you to a support representative who can read and respond to your message.