Robinhood does not offer phone support, but you can reach a live agent through their in-app chat or email

Robinhood's customer support team does not staff a phone line. If you need to talk to someone, your fastest option is the live chat feature built into the Robinhood app or website — you can usually connect with an agent within a few minutes during market hours. Email support is also available but typically takes longer to receive a response.

The method you choose depends on how quickly you need an answer and what kind of problem you are facing. Account issues, technical problems, and questions about your holdings can usually be handled through chat. More complex matters — like disputes over a trade or account restrictions — may require email so the support team can document the conversation.

Key Takeaways

  • Live chat is available in the Robinhood app and on the website, and you can usually connect during market hours within a few minutes.
  • Email support is slower but creates a written record, which is useful for disputes or issues that need documentation.
  • The support team cannot override trades that have already settled or reverse completed transactions.
  • If you are locked out of your account or suspect fraud, contact support immediately through whichever method you can access fastest.

Using in-app or web chat to reach support

Open the Robinhood app or go to robinhood.com and look for the chat icon, usually located in the bottom right corner or in the Help section. Tap or click it to start a conversation. You will see a queue time or be connected immediately depending on how busy support is. Chat is available during extended market hours — typically 8 a.m. to 8 p.m. Eastern time on weekdays.

Have your account information and details about your issue ready before you start the chat. The agent may ask for your email address, the specific trade or transaction in question, or screenshots of error messages. The faster you provide this information, the faster they can help. If the chat disconnects, you can usually resume the conversation by opening chat again — Robinhood will show your previous messages.

Sending an email to Robinhood support

You can email Robinhood's support team through the Help section of the app or website. Look for a "Contact Us" link, which will give you options to submit a message. Robinhood will assign your email a ticket number so you can track it. Response times vary, but expect to wait 24 to 72 hours for a reply, sometimes longer during high-volume periods.

Email is the right choice if you are describing a complex issue that needs a detailed explanation, if you want a written record of the conversation, or if you are filing a complaint or dispute. Include as much detail as possible — the date of the transaction, the security name, the number of shares, and exactly what went wrong. The more specific you are, the less back-and-forth the support team will need.

What Robinhood support can and cannot do

Support can help you understand how a trade was executed, explain why a transaction was rejected, troubleshoot login or app problems, and answer questions about your account settings or holdings. They can also help if you believe you were charged an incorrect fee or if you spot unauthorized activity on your account.

Support cannot reverse a trade that has already settled, cancel an order that has already filled, or override Robinhood's trading restrictions. If you made a trade by mistake and it has already executed, the support team can explain what happened but cannot undo it — you would need to place a new trade to close the position. Similarly, if your account is restricted due to pattern day trading rules or other policy violations, support can explain the restriction but cannot remove it.

Account security issues and locked accounts

If you cannot log in, suspect someone else accessed your account, or believe your password was compromised, contact support immediately. This is one situation where speed matters. Use whichever method you can access fastest — if you cannot get into the app, go to the website and use the chat or email option there.

When you report a security issue, have your phone number and email address ready. Robinhood may ask you to verify your identity by answering security questions or confirming recent transactions. If your account was accessed without permission, the support team can help secure it and review what happened, though they cannot reverse trades that were placed by someone else without a full investigation.

When to use chat versus email

Use chat for quick questions, technical problems you need solved right now, and issues that do not require a written record. Chat is also better if you need step-by-step guidance — an agent can walk you through resetting your password, enabling two-factor authentication, or finding a specific feature in the app.

Use email for disputes, complaints, requests for documentation, or anything you might need to reference later. Email also works better if your issue is complex and requires the support team to review your account history or investigate a transaction. You can also use email if you are contacting support outside of chat hours and need to leave a detailed message.

Frequently Asked Questions

Does Robinhood have a phone number I can call?

No, Robinhood does not offer phone support. Live chat and email are your only options for reaching a support agent. Chat is faster for urgent issues, while email is better for complex matters that need documentation.

How long does it take to get a response from Robinhood support?

Chat responses usually come within a few minutes during market hours. Email typically takes 24 to 72 hours, though it can be longer during busy periods. Response time depends on how many people are contacting support at the same time.

Can Robinhood support reverse a trade I made by mistake?

No, support cannot reverse trades that have already settled. Once a trade executes, it is final. If you made a mistake, you would need to place a new trade to close the position or sell the shares you bought.

What should I do if I think my account was hacked?

Contact Robinhood support immediately through chat or email. Have your phone number and email ready. The support team will help you secure your account and review any unauthorized activity, though they cannot reverse trades placed without your permission without a full investigation.

Is there a way to talk to support outside of market hours?

Chat is only available during extended market hours, roughly 8 a.m. to 8 p.m. Eastern time on weekdays. You can send an email anytime, and the support team will respond during business hours. For urgent security issues outside these times, email is your best option.