You can transfer your Planet Fitness membership to a different club, but the process and rules depend on your membership type and whether you're moving within the same state or across state lines.
Planet Fitness memberships are tied to a specific home club, but the company allows transfers under certain conditions. If you have a Classic membership, you can use any Planet Fitness location, so a formal transfer isn't necessary — you simply show up at a new club with your key tag or app. If you have a Black Card membership, you already have access to all locations nationwide, so again, no transfer is needed.
The real transfer process applies to members with a home club restriction on their account. This typically happens with promotional rates or older membership tiers. You'll need to contact Planet Fitness directly, provide your membership number, and request a change of home club. The company usually processes this within a few business days, though some locations may charge a small fee or require you to visit in person.
Key Takeaways
- Classic and Black Card members can use any Planet Fitness location without a formal transfer, but members with a home club restriction must request a change through customer service.
- You'll need your membership number and the name or location number of the new club you want to transfer to.
- Some memberships tied to promotional rates may have transfer restrictions or fees that vary by location.
- Contacting Planet Fitness by phone, email, or in person at your current club is faster than using the website contact form.
Check Your Current Membership Type
Before you contact Planet Fitness, determine what kind of membership you have. Log into your Planet Fitness app or account online and look for your membership details. The app will show whether you have access to all locations or just your home club. If you're unsure, call the customer service number on your membership card or visit your current club in person — staff can pull up your account in seconds.
Your membership type matters because it determines whether you need to do anything at all. A Black Card or PF+ membership gives you access everywhere, so you can simply walk into a new location and use your key tag or app. A Classic membership with a home club restriction is what requires a formal transfer request.
Gather Your Membership Information
Have your membership number ready before you contact Planet Fitness. You'll find it on your key tag, your membership card, or in your app under account settings. You'll also need to know the name or location number of the Planet Fitness club you want to transfer to. If you don't know the exact location, you can search for nearby clubs on the Planet Fitness website and note the address or club number.
If you're moving to a new city, use the club locator on planetfitness.com to find the closest location to your new address. Write down the full address or club number — this helps customer service process your request faster and reduces the chance of a mistake.
Contact Planet Fitness to Request the Transfer
You have three main ways to request a transfer: by phone, email, or in person. Calling is usually the fastest option. The customer service number is on your membership card and on the Planet Fitness website. Have your membership number and new club location ready when you call. A representative will confirm your current membership type, check whether the new location allows transfers, and process the change on the spot or within a few business days.
If you prefer email, use the contact form on planetfitness.com and include your membership number, current club, and the location you want to transfer to. Response times vary, but expect a reply within three to five business days. Visiting your current club in person is also an option — front desk staff can submit a transfer request immediately, though they may ask you to call customer service to finalize it.
Understand Transfer Fees and Restrictions
Most standard transfers are free, but some memberships have restrictions. If you signed up for a promotional rate — especially a deeply discounted first-month or annual deal — your membership may be locked to your original location for a set period. Some clubs charge a one-time transfer fee of $10 to $25, though this is less common. Ask about any fees when you contact customer service; they'll tell you upfront whether your specific membership can be transferred and what it will cost.
If you're moving out of state, check whether your membership rate is honored at the new location. Planet Fitness rates vary by region, so a $10-per-month membership in one state might not be available in another. Customer service can tell you what your new rate will be after the transfer, and you can decide whether to proceed or cancel.
What Happens After the Transfer
Once your transfer is approved, your home club changes in the system within one to three business days. Your key tag and app will work at the new location immediately, though you may want to visit in person to confirm and to pick up any welcome materials. Your billing address and payment method stay the same — the transfer only changes which club is listed as your home location.
If you had a freeze on your account at the old location, that freeze transfers with you. If you had any holds or outstanding balance, resolve those before requesting a transfer, as some locations won't process the request until your account is clear. Your membership start date and renewal date don't change; the transfer is purely a location change.
Frequently Asked Questions
Do I need to cancel my old membership before transferring?
No. A transfer changes your home club but keeps your membership active. You don't cancel and restart — it's a single account change. If you want to cancel instead of transfer, that's a separate request.
Can I transfer if I'm on a promotional rate or frozen membership?
Transfers are usually allowed even with promotional rates, but the new location may charge a different rate going forward. If your membership is frozen due to a hold or billing issue, resolve that first. If it's frozen by your request, you'll need to unfreeze it before transferring.
What if the new club doesn't exist or is permanently closed?
Customer service will let you know if a location is closed or doesn't accept transfers. They can suggest nearby alternatives or help you transfer to a different club in the area.
How long does a transfer take?
Phone transfers are often instant or within one business day. Email requests take three to five business days. In-person requests at your club may take a few days for the system to update, though you can usually use your key tag at the new location right away.
Can I transfer back to my original club later?
Yes. Transfers are reversible. If you move back or change your mind, contact customer service again and request a transfer back to your original home club.