How to pay Mr. Cooper online, by phone, or by mail

Mr. Cooper (formerly Nationstar Mortgage) lets you pay your mortgage through their online portal, mobile app, by phone, or by mailing a check. The fastest and most common method is logging into your account at mrcooper.com and making a one-time payment or setting up automatic payments. You can also call their payment line at 1-888-480-2432 to pay by phone with a debit or credit card, though this method usually charges a fee.

If you prefer not to use their website or phone line, you can mail a check to the address shown on your mortgage statement. Mail payments take longer to process — typically 5 to 7 business days from the time Mr. Cooper receives them — so plan ahead if your payment date is approaching. Some homeowners also set up automatic bank drafts directly from their checking account, which removes the need to remember to pay each month.

Key Takeaways

  • The Mr. Cooper online portal and mobile app are free and let you pay immediately without fees.
  • Phone payments through Mr. Cooper's line charge a fee, usually between $10 and $20 depending on your payment method.
  • Mailed checks take 5 to 7 business days to process, so send them at least a week before your due date.
  • Automatic bank draft payments remove the risk of missing a due date and typically have no fee.
  • Your payment is credited to your account on the day Mr. Cooper receives it, not the day you submit it.

Paying through the Mr. Cooper website or app

Log into your account at mrcooper.com using your username and password. If you don't have an online account yet, you can create one by entering your loan number and other identifying information. Once logged in, look for the "Make a Payment" or "Pay Now" button, usually visible on your account dashboard.

You can choose to pay the full amount due, a partial payment, or an extra amount toward principal. Mr. Cooper will show you the due date, the amount due, and any late fees if your account is behind. The payment posts to your account immediately after you submit it, though it may take one business day to appear in your transaction history. The mobile app works the same way and is available for iOS and Android devices.

There is no fee for paying online or through the app. This is the least expensive option and gives you a record of your payment right away.

Paying by phone

Call Mr. Cooper's payment line at 1-888-480-2432. Have your loan number and bank account or card information ready. A representative will walk you through the payment process and confirm the amount and date. Payments made by phone are processed the same day if you call before the cutoff time, which is typically 5 p.m. Eastern time on business days.

Mr. Cooper charges a fee for phone payments — the amount varies depending on whether you pay with a debit card, credit card, or bank account. Credit card payments usually cost more than bank account payments. Ask the representative for the exact fee before you complete the transaction.

Paying by mail

Write a check payable to Mr. Cooper and include your loan number on the check itself. Mail it to the address listed on your mortgage statement under "Payment Address" — this address is different from the mailing address for correspondence. Do not send payments to the general corporate address.

Mail payments typically take 5 to 7 business days to reach Mr. Cooper and be posted to your account. If your payment is due on the 15th and you mail it on the 10th, it may not post until after the due date, which could result in a late fee. To avoid this, mail your payment at least 7 to 10 days before the due date, or use online or phone payment instead.

Keep a copy of the check or take a photo of it before mailing. If there is ever a dispute about whether Mr. Cooper received your payment, you will have proof of when you sent it.

Setting up automatic payments

Automatic payments (also called autopay or automatic bank draft) withdraw money from your bank account on a date you choose, usually a few days before your mortgage payment is due. Log into your Mr. Cooper account, find the autopay or automatic payment section, and enter your bank routing number and account number. You can set it to pay the same amount every month or adjust it manually if your payment changes.

Automatic payments have no fee and remove the risk of forgetting to pay or mailing a check late. If you want to skip a payment or change the amount, you can usually do so through your account at least a few days before the scheduled draft date. If you cancel autopay, you will need to make payments manually again.

What happens if your payment is late

Mr. Cooper considers a payment late if it is not received by the due date shown on your statement. Late payments trigger a late fee, which is added to your account. The amount of the late fee is set by your loan documents and varies by state, but it is typically 4 to 5 percent of your monthly payment or a flat fee, whichever is greater.

If you are more than 30 days late, Mr. Cooper will report the late payment to credit bureaus, which can lower your credit score. If you fall behind by 120 days or more, Mr. Cooper may begin foreclosure proceedings. If you know you will be late, contact Mr. Cooper as soon as possible to discuss options like a payment plan or loan modification.

Paying extra toward principal

You can pay more than your required monthly payment to reduce the amount of interest you pay over the life of the loan and pay off your mortgage faster. When you make a payment online or by phone, you can specify that the extra amount go toward principal. Some homeowners make one extra payment per year, while others add $50 or $100 to each monthly payment.

Before you start making extra payments, check your loan documents to confirm there is no prepayment penalty. Most modern mortgages do not have prepayment penalties, but some older loans do. If your loan has a penalty, paying extra could cost you money. You can also contact Mr. Cooper directly to ask whether your loan allows prepayment without penalty.

Frequently Asked Questions

Can I pay Mr. Cooper with a credit card?

Yes, but only by phone. Mr. Cooper's website and app do not accept credit cards — they accept bank account transfers only. Paying by credit card over the phone usually costs more in fees than paying by bank account or online.

What time does Mr. Cooper stop accepting payments each day?

Online and app payments can be submitted at any time, but they are processed during business hours. Phone payments must be made before 5 p.m. Eastern time on business days to post the same day. Payments submitted after that time or on weekends are processed the next business day.

If I pay online, when does the money leave my bank account?

The money is deducted from your bank account within one to two business days of when you submit the payment through Mr. Cooper's system. The payment is credited to your mortgage account on the day Mr. Cooper receives it, which may be the same day or the next business day depending on when you submit it.

Can I change my payment due date?

You can request a due date change by contacting Mr. Cooper directly. Some loan types allow you to move your due date to a different day of the month, which can help align your payment with your paycheck. Call 1-888-480-2432 or log into your account to see if this option is available for your loan.

What should I do if Mr. Cooper says they didn't receive my mailed payment?

If you mailed a check and Mr. Cooper claims they did not receive it, provide them with a copy of the cancelled check from your bank statement or a photo you took before mailing. Your bank can also provide proof that the check cleared. If the check was lost in the mail, you may need to make the payment again and file a claim with the postal service.