Where to pay your Miami-Dade water and sewer bill
Miami-Dade Water and Sewer Department (WASD) accepts payments through several channels. You can pay online at the official WASD website using your account number, by phone at 786-891-2800, by mail to the address on your bill, or in person at any WASD payment center. Online payment is the fastest method and shows as received immediately; phone and mail payments take longer to post to your account.
If you pay in person, bring your bill or account number. WASD payment centers are located throughout Miami-Dade County — the main office is at 2600 North Flagler Drive, Miami. Payment centers accept cash, check, money order, and card payments. Paying by mail means your check must arrive and be processed, which typically takes 7 to 10 business days, so mail your payment well before the due date to avoid late fees.
Key Takeaways
- Online payment through the WASD website is the fastest method and posts to your account the same day.
- You can also pay by phone at 786-891-2800, in person at a payment center, or by mail using the address on your bill.
- Late payments trigger a 10 percent penalty on top of your bill amount, plus potential service disconnection after 60 days of non-payment.
- Setting up automatic payments through your bank or the WASD website prevents missed due dates and late fees.
- If you cannot pay your full bill, contact WASD to discuss a payment plan before your account falls behind.
Setting up automatic payments to avoid late fees
Automatic payment is the most reliable way to ensure your bill is paid on time every month. You can set this up through the WASD website by creating an online account, entering your bank information, and selecting your due date. The payment will be deducted from your checking or savings account on the date you choose, and you will receive a confirmation email.
Alternatively, you can authorize automatic payments directly through your bank's bill pay service. Contact your bank to add Miami-Dade WASD as a payee, then schedule the payment for a few days before your due date to account for processing time. Either method removes the risk of forgetting a payment, and both allow you to change or cancel the arrangement if your circumstances change.
Understanding late fees and disconnection risk
Miami-Dade WASD charges a 10 percent penalty on any payment received after the due date shown on your bill. This penalty is added to your balance and must be paid along with the overdue amount. If your account remains unpaid for 60 days, WASD will send a disconnection notice warning that service will be shut off if payment is not received within a specified timeframe.
Once service is disconnected, you must pay the full overdue balance plus a reconnection fee to restore water and sewer service. The reconnection fee varies but is separate from your regular bill. If you receive a disconnection notice, contact WASD immediately — they may be able to work out a payment arrangement to prevent service loss.
Payment plans if you cannot pay in full
If you fall behind on your bill or cannot pay the full amount by the due date, contact Miami-Dade WASD before your account is referred for collection. The department offers payment arrangements for customers facing temporary hardship. You will need to speak with a representative to discuss how much you can pay and over what timeframe.
Payment plans typically require a down payment followed by installments over several months. The exact terms depend on your account balance and circumstances. Entering into a formal payment plan stops the clock on disconnection and prevents additional penalties from accruing while you are making regular payments. If you miss a payment under the plan, the arrangement may be cancelled and collection action may resume.
What to do if you did not receive your bill
Bills are mailed approximately 20 days before the due date. If you do not receive yours, log into your online account at the WASD website to view your current balance and due date. You can also call 786-891-2800 to speak with a representative who can provide your balance and confirm your mailing address.
If your address on file is incorrect, update it online or by phone before your next billing cycle. Not receiving a bill does not extend your due date — the bill is considered due on the date printed on it, whether you received it or not. Paying based on your online account balance protects you from late fees if your physical bill is delayed in the mail.
Online account management and payment history
Creating an online account at the WASD website gives you access to your payment history, current balance, and usage information. You can view past bills, see which payments have been posted, and download copies of statements for your records. This is useful if you need to verify that a payment was received or if you are disputing a charge.
Your online account also shows your water and sewer usage month by month, which can help you spot unusual spikes that might indicate a leak. If you notice a sudden increase in usage, contact WASD to report it — a leak on the customer side of the meter is your responsibility, but WASD can help you identify the problem and may offer guidance on repairs.
Paying by phone or mail
To pay by phone, call 786-891-2800 and have your account number and payment method ready. Phone payments are processed the same day you call, but the payment may take a few business days to appear on your online account. The department accepts debit cards and credit cards over the phone, though using a credit card may result in a processing fee depending on your card issuer.
Mailing a payment requires you to include your account number on the check or money order and send it to the address printed on your bill. Do not send cash through the mail. Allow 7 to 10 business days for a mailed payment to be received and processed. If you are close to your due date, mailing is risky — paying online or by phone is faster and more reliable.
Frequently Asked Questions
What happens if I pay after the due date?
A 10 percent late penalty is added to your bill. The penalty applies to the amount owed, not just the portion paid late. If you continue to miss payments, your account will eventually be referred for collection and your service may be disconnected after 60 days of non-payment.
Can I set up a payment plan if I owe multiple months?
Yes. Contact WASD at 786-891-2800 to discuss your situation. Payment plans are available for customers with arrears, though you will typically need to make a down payment and agree to regular installments. The specific terms depend on how much you owe and your ability to pay.
Is there a fee for paying online?
No. Paying through the WASD website is free. If you pay by phone with a credit card, your card issuer may charge a processing fee, but WASD does not. Paying by check or money order in person or by mail is also free.
How do I know if my payment was received?
Log into your online account to check your payment history and current balance. Online and phone payments post within one to three business days. Mailed payments take 7 to 10 business days. If you do not see your payment reflected after that time, call 786-891-2800 to confirm it was received.
What if my water service was disconnected?
You must pay the full overdue balance plus a reconnection fee to restore service. Contact WASD immediately to arrange payment. If you cannot pay the full amount, ask about a payment plan — some arrangements allow service to be restored once a down payment is made, with the remainder paid over time.