Louisville Water lets you pay your bill online through their website, by phone, or through automatic bank transfers
The fastest way to pay is through Louisville Water's online portal at louisvillewater.com. You log in with your account number and create a password, then pay immediately with a debit card, credit card, or bank account. Payments made before 5 p.m. on a business day post the same day. If you pay after 5 p.m. or on a weekend, the payment posts the next business day.
You do not need to create an online account to make a one-time payment. Louisville Water also accepts payments by phone at 502-589-1444, and you can set up automatic monthly payments so the bill comes out of your bank account on a date you choose.
Key Takeaways
- Pay online at louisvillewater.com using a debit card, credit card, or bank account without creating an account for a single payment.
- Payments made before 5 p.m. on a business day post the same day; after 5 p.m. or on weekends they post the next business day.
- Set up automatic monthly payments through your online account so you never miss a due date.
- Call 502-589-1444 to pay by phone or to set up automatic payments if you prefer not to use the website.
- Louisville Water accepts debit cards, credit cards, and bank account transfers, but credit card payments may include a processing fee.
Paying through the Louisville Water website
Go to louisvillewater.com and select the payment option. You will see a choice to pay as a guest (one-time payment only) or to log into your account. If you choose guest payment, enter your account number, which appears on your bill, and the amount you want to pay. Then select your payment method and complete the transaction.
If you create an account, you can save your payment methods, view your billing history, and set up automatic payments. To create an account, click "Register" on the login page and provide your account number, email address, and a password. Once your account is set up, you can log in anytime to pay or manage your account settings.
Setting up automatic monthly payments
Automatic payments remove the risk of forgetting a due date. Log into your Louisville Water account online, go to the "Billing" or "Payments" section, and select "Set Up Autopay." Choose the date each month when you want the payment to come out of your bank account, and confirm the amount. Louisville Water will deduct the bill automatically each month on that date.
You can change or cancel automatic payments anytime through your account. If your bill amount varies month to month, you can set the payment to the average amount and adjust it manually if needed, or you can set it to pay the full bill amount each month and let Louisville Water charge only what you owe.
Paying by phone
Call Louisville Water's customer service line at 502-589-1444 during business hours. A representative will ask for your account number and the amount you want to pay, then process your payment over the phone. You can pay with a debit card or credit card. This method is useful if you do not have internet access or prefer to speak with someone.
You can also set up automatic payments by phone. Tell the representative you want to enroll in autopay, provide your bank account information, and choose the date each month for the payment to be withdrawn.
Payment methods and fees
Louisville Water accepts debit cards, credit cards, and bank account transfers online and by phone. Paying with a bank account transfer (also called an ACH payment) typically has no fee. Debit card payments usually have no fee as well. Credit card payments may include a processing fee of 2 to 3 percent, depending on the card type.
Before you pay with a credit card, check whether the fee is worth it. If your bill is $100 and the fee is 2.5 percent, you pay an extra $2.50. For smaller bills, that fee may outweigh any rewards you earn from the credit card.
What to do if your payment does not post
If you paid online and your account still shows the bill as unpaid after the posting time has passed, log back into your account and check the payment history. Look for a confirmation number or receipt. If the payment went through, it may take an extra day to appear on your bill depending on your bank.
If you cannot find a record of the payment, contact Louisville Water at 502-589-1444 with your confirmation number or the date and amount you paid. They can search their records and confirm whether the payment was received. Do not pay again until you confirm the first payment did not go through, or you may overpay your account.
Frequently Asked Questions
Can I pay my Louisville Water bill with a check?
Yes. Mail your check with the payment stub from your bill to the address printed on your statement. Include your account number on the check. Mail payments typically take 7 to 10 business days to post, so mail early if your due date is soon.
What if I miss the due date?
Louisville Water charges a late fee if payment is not received by the due date shown on your bill. Pay as soon as you can to avoid additional fees. If you are having trouble paying, contact customer service at 502-589-1444 to discuss payment options or hardship programs.
Can I pay someone else's Louisville Water bill?
Yes, if you have their account number. Use the guest payment option on louisvillewater.com or call 502-589-1444 and provide the account number you are paying for. The payment will be applied to that account.
Is it safe to pay online with my bank account information?
Louisville Water's website uses encryption to protect your information. Your bank account details are not stored on the site after your payment is processed. If you are uncomfortable entering your bank information online, you can pay by phone or mail a check instead.