HRSD bills are water and sewer charges from Hampton Roads Sanitation District, and you can pay online, by phone, by mail, or in person at their offices

HRSD (Hampton Roads Sanitation District) serves parts of southeastern Virginia and charges for water delivery and sewer service. Your bill arrives monthly or quarterly depending on your meter type and account setup. Payment is due by the date printed on your bill — usually 15 to 20 days after the bill date — and late fees begin if payment does not arrive by then.

You have four main ways to pay: online through the HRSD website or their automated phone line, by mailing a check to the address on your bill, or by paying in person at one of their customer service offices. Online and phone payments typically post within one business day. Mailed checks take longer and may arrive after the due date depending on mail delivery, so mail payment works best if you pay several days early.

Key Takeaways

  • HRSD bills are due by the date printed on your statement, and late fees apply if payment arrives after that date.
  • Online payment through the HRSD website is the fastest method and usually posts within one business day.
  • If you cannot pay your full bill by the due date, contact HRSD directly to ask about payment plans or hardship programs before your account falls behind.
  • Unpaid HRSD bills can result in service disconnection, and reconnection fees apply when service is restored.
  • Some localities offer water bill assistance programs for households facing financial hardship, though availability varies by county.

How to Pay Your HRSD Bill Online or by Phone

The HRSD website has a payment portal where you can log into your account and pay immediately using a bank account or debit card. Go to hrsd.com, select "Pay My Bill," and enter your account number (found on your bill). You can set up a one-time payment or enroll in automatic monthly payments so the bill is paid on the due date without you having to remember each month.

If you prefer to pay by phone, call HRSD's automated payment line at 757-683-3000. Have your account number and payment method ready. Phone payments also post within one business day. Neither online nor phone payments charge an extra fee — the cost is the amount on your bill only.

Paying by Mail or in Person

To pay by mail, write a check or money order for the amount due, include your account number on the check, and mail it to the address printed on your bill. Mail payments take several days to arrive and be processed, so send payment at least one week before the due date to avoid a late fee. Keep a copy of your check or money order number for your records.

HRSD customer service offices accept in-person payments during business hours. Locations are listed on the HRSD website. Bring your bill or account number and a payment method (check, money order, or debit card — cash policies vary by location, so call ahead if you plan to pay in cash).

What Happens If You Miss a Payment

If your payment does not arrive by the due date, HRSD adds a late fee to your account. The amount of the late fee varies but is typically a percentage of your bill or a flat amount — check your bill or contact HRSD for the exact fee. Your account will show as past due, and you will receive a notice in the mail.

If your account remains unpaid for 30 to 60 days (the exact timeline depends on HRSD's policy), the utility may issue a disconnection notice. This notice tells you the date service will be shut off if payment is not made. Once service is disconnected, you must pay the full past-due balance plus a reconnection fee to restore water and sewer service. Reconnection fees are separate from your bill and can be substantial.

Setting Up a Payment Plan If You Cannot Pay in Full

If you receive a bill you cannot pay by the due date, contact HRSD's customer service before your account falls behind. Explain your situation and ask whether they offer payment plans or extended payment arrangements. Some utilities will work with you to spread the cost over several months rather than disconnect service immediately.

Payment plans typically require you to pay part of the bill by the original due date and the remainder in installments over the following weeks or months. You may still owe a late fee, but a plan prevents disconnection and gives you time to catch up. HRSD customer service can tell you whether a plan is available for your account and what the terms would be.

Water Bill Assistance Programs in Your Area

Some Virginia counties and cities offer assistance programs for households struggling to pay water and sewer bills. These programs are usually run by the local housing authority, social services department, or a nonprofit partner. Assistance may cover part or all of an overdue bill, and some programs help prevent disconnection.

Availability and may be able to access rules vary widely by location. To find out whether your county or city has a program, contact your local housing authority or call 211 (a free referral line) and ask about water bill assistance. Have your account number and recent bill available when you call. If a program exists and you meet the requirements, staff can walk you through the process of receiving help.

Automatic Payments and Budget Billing

HRSD offers automatic payment enrollment through their website. Once enrolled, the amount due is withdrawn from your bank account on or near the due date each month. Automatic payment removes the risk of forgetting to pay and helps you avoid late fees. You can cancel automatic payments at any time through your online account or by calling customer service.

Some utilities offer budget billing, which averages your annual water and sewer costs and charges you the same amount each month instead of varying charges based on seasonal use. This makes your bill more predictable. Ask HRSD whether budget billing is available for your account type.

Frequently Asked Questions

Can I pay my HRSD bill with a credit card?

HRSD's online portal and phone line accept debit cards but typically do not accept credit cards directly. Some third-party payment processors allow credit card payments for a fee. Check the HRSD website or call customer service to see what payment methods are currently accepted.

What if I think my HRSD bill is wrong?

Contact HRSD customer service and explain the issue. They can review your account, check your meter reading, and investigate whether an error occurred. Do not ignore the bill — continue making payments while the dispute is being reviewed to avoid late fees and disconnection.

How long does it take for an online payment to show up on my account?

Online payments typically post within one business day. If you pay after business hours, the payment may not show until the next business day. If your payment does not appear within two business days, contact HRSD with your confirmation number.

Will HRSD disconnect my water if I am on a payment plan?

If you have an active payment plan and are making payments on schedule, HRSD should not disconnect service. If you miss a payment on the plan, disconnection may proceed. Contact customer service immediately if you cannot make a scheduled payment.

What is the reconnection fee if my water is shut off?

Reconnection fees vary and are set by HRSD. The fee is in addition to your past-due bill balance. Call HRSD customer service or check your disconnection notice for the exact reconnection fee that applies to your account.