How to pay Enbridge Gas

Enbridge Gas offers five main payment methods: online through your account, by phone, automatic bank withdrawal, in person at a payment outlet, or by mail. The fastest and most common route is online — you can pay immediately without waiting for processing, and your account updates the same day. Phone payment takes a few minutes and works if you don't have online access. Automatic withdrawal removes the need to remember a due date each month.

Your bill is due on the date printed on your statement, usually 20 to 25 days after the bill date. Paying after the due date triggers a late charge, typically 1.5% of the overdue amount per month. If you're short on cash before the due date, contact Enbridge directly — they may offer a short extension or a payment arrangement, though this depends on your account history.

Key Takeaways

  • Online payment through your Enbridge account is the fastest method and shows as paid the same day you submit it.
  • Automatic bank withdrawal removes the risk of missing a due date and requires you to set it up once in your account settings.
  • Phone payment works if you don't have internet access and takes about five minutes with your account number and payment method ready.
  • Late payments trigger a 1.5% monthly charge on the overdue balance, so contacting Enbridge before the due date is worth doing if you need time.

Paying online through your Enbridge account

Log into your Enbridge Gas account on their website or mobile app using your account number and password. Navigate to the "Pay My Bill" or "Payments" section — the exact name varies slightly between the website and app. Enter the amount you want to pay (the full bill or a partial payment) and select your payment method: debit card, credit card, or bank account.

Online payments process immediately when you submit them, and your account reflects the payment the same day. There is no fee for paying by debit card or bank account, but credit card payments may carry a processing fee of 1.5% to 2% depending on your card issuer. Keep your confirmation number for your records.

Setting up automatic bank withdrawal

Automatic withdrawal, sometimes called "pre-authorized debit" or "PAD," pulls the payment directly from your bank account on a date you choose — usually a few days after your bill date. To set this up, log into your Enbridge account, go to "Payment Methods" or "Billing," and select "Enroll in Pre-Authorized Debit." You'll need your bank account number and transit number (the five-digit code on the bottom left of your cheque).

Once enrolled, the payment happens automatically each billing cycle with no action needed on your part. You can change the payment date or pause the service anytime through your account. If your bank account changes, update it in your Enbridge settings to avoid a missed or failed payment.

Paying by phone

Call Enbridge Gas customer service at the number on your bill. Have your account number, the amount you want to pay, and your payment method (debit card, credit card, or bank account) ready. The representative will process the payment over the phone, which usually takes five to ten minutes.

Phone payments are available during business hours and sometimes on weekends — check your bill for the exact hours. There is no fee for paying by debit card or bank account, but credit card payments may carry a processing fee. Ask for a confirmation number before you hang up.

Paying in person or by mail

Enbridge Gas accepts in-person payments at authorized payment outlets, which include some grocery stores, pharmacies, and utility payment centers. Bring your bill or account number and the cash or cheque you want to pay with. Payment outlets do not charge a fee, but processing can take one to two business days to show on your account.

To pay by mail, write a cheque payable to Enbridge Gas, include your account number on the cheque, and mail it to the address on your bill. Mail payments take five to seven business days to arrive and process, so send it at least a week before your due date to avoid a late charge. Do not send cash by mail.

What to do if you can't pay on time

Contact Enbridge Gas before your due date if you know you won't be able to pay. Explain your situation — many customers receive a one-time extension of a few days or a payment arrangement that spreads the balance over two or three months. Enbridge is more likely to work with you if you reach out early rather than after the bill is already late.

If your account falls behind, Enbridge may suspend service after 20 to 30 days of non-payment, depending on your province. A reconnection fee applies if service is shut off. If you're facing hardship, ask about budget billing or other programs that may lower your monthly payment.

Understanding your bill and payment history

Your Enbridge bill shows the amount due, the due date, and a breakdown of charges (delivery, gas supply, and taxes). Your online account also displays your payment history — every payment you've made in the past 12 to 24 months, the date it was processed, and the remaining balance.

If you dispute a charge or think a payment didn't go through, check your payment history first. If a payment shows as submitted but not yet processed, wait one to two business days. If it still doesn't appear, contact Enbridge with your confirmation number and the date you paid.

Frequently Asked Questions

Is there a fee to pay my Enbridge bill online?

No fee applies if you pay by debit card or bank account. Credit card payments may carry a 1.5% to 2% processing fee depending on your card issuer. Phone, in-person, and mail payments have no fee.

How long does it take for a payment to show on my account?

Online and phone payments show the same day. Automatic withdrawals process on the date you set. In-person and mail payments take one to two business days and five to seven business days respectively.

Can I set up a payment plan if I owe a large amount?

Yes. Contact Enbridge Gas customer service and explain your situation. They can arrange a payment plan that spreads the balance over multiple months, though approval depends on your account history and the amount owed.

What happens if I miss a payment?

A late charge of 1.5% per month applies to the overdue balance. After 20 to 30 days of non-payment, Enbridge may suspend your service. A reconnection fee applies if service is shut off.

Can I change or cancel automatic withdrawal?

Yes. Log into your Enbridge account, go to "Payment Methods," and modify or cancel pre-authorized debit anytime. Changes take effect on your next billing cycle.