ConEd payment methods and where to send your money

ConEd (Consolidated Edison) operates in New York City and Westchester County. You can pay your electric or gas bill online through their website, by phone, by mail, or in person at a payment location. The fastest way is online at conEd.com — you'll need your account number from your bill, and payment posts within one business day. By phone, call 1-800-752-6633 and have your account number ready; this method also processes quickly but may include a fee depending on how you pay.

If you prefer to mail a check, send it to the address printed on your bill. Mail payments take 7 to 10 business days to reach ConEd, so send early if your due date is approaching. You can also pay in person at a ConEd payment office or authorized payment location — ConEd's website has a locator tool to find the nearest one. Some locations charge a fee for walk-in payments, so confirm before you go.

Key Takeaways

  • Online payment at conEd.com is the fastest method and typically posts within one business day with no fee.
  • Phone payments (1-800-752-6633) process quickly but may carry a fee depending on your payment method.
  • Mailed checks take 7 to 10 business days, so send them well before your due date to avoid a late payment.
  • In-person payment at a ConEd office or authorized location is an option, though some locations charge a fee.
  • Always have your account number from your bill ready, regardless of which payment method you choose.

Online payment through ConEd's website

The ConEd website (conEd.com) accepts payment 24 hours a day, 7 days a week. Log in with your account number and password, or create an account if you don't have one. You can pay with a debit card, credit card, or bank account. If you use a debit or credit card, ConEd charges a convenience fee (the amount varies). Paying from your bank account directly typically has no fee.

Once you submit payment online, ConEd confirms the transaction immediately, but the money takes one business day to post to your account. This means if you pay on a Friday evening, the payment won't show as received until Monday. If your bill is due on a specific date, pay a day or two early to be safe.

Phone payment and automated systems

Call ConEd's payment line at 1-800-752-6633. You can speak to a representative or use the automated system to pay by phone. Have your account number and payment method ready. If you pay with a credit or debit card, ConEd charges a convenience fee. Paying directly from your bank account by providing your routing and account number typically has no fee, though some banks may charge you on their end.

Phone payments process the same day you call, though the money may take one business day to show in your account. The automated system is faster if you know your account number and payment details; speaking to a representative takes longer but allows you to ask questions or discuss your bill.

Mailing a check or money order

Write your account number on the check or money order and mail it to the address shown on your bill. ConEd's mailing address changes depending on which service area you're in (electric or gas), so always use the address on your bill, not a general corporate address. Include your bill stub if possible — it helps ConEd match the payment to your account faster.

Mail typically takes 5 to 7 business days to arrive at ConEd, and another 2 to 3 days for them to process and post it. This means a check mailed today may not show as received for 7 to 10 days. If your due date is soon, mailing is risky. Use online or phone payment instead if you're close to the deadline.

In-person payment at ConEd offices and authorized locations

ConEd operates payment offices in New York City and Westchester where you can pay in person with cash, check, or money order. Some authorized retailers and payment centers (like certain grocery stores or check-cashing services) also accept ConEd payments. Use the payment locator on conEd.com to find the nearest location and confirm their hours and accepted payment methods.

In-person payments are posted to your account the same day or the next business day. Some locations charge a fee for this service, so ask before you pay. Bring your account number or bill with you to speed up the process.

Setting up automatic payments and budget billing

ConEd offers automatic payment (autopay) through their website or by phone. You authorize ConEd to withdraw money from your bank account on your due date each month. This removes the risk of forgetting to pay and avoids late fees. You can change or cancel autopay anytime through your ConEd account online.

ConEd also offers budget billing, which averages your annual usage and charges you the same amount each month instead of higher bills in summer and winter. This doesn't change when or how you pay, but it can make your bill more predictable. Ask ConEd about both options when you set up your account or call 1-800-752-6633.

What to do if you can't pay your full bill

If you're unable to pay your full bill by the due date, contact ConEd before your account falls behind. Call 1-800-752-6633 and explain your situation. ConEd may offer a payment plan that spreads your balance over several months, allowing you to avoid a late fee or service disconnection. Payment plans are not automatic — you must request one and ConEd must approve it.

If you're struggling with energy costs, ConEd administers programs for low-income households, including bill discounts and assistance with arrears (past-due amounts). Your local Department of Social Services or a community action agency can refer you to these programs. Having a payment plan in place while you explore assistance options protects your service from interruption.

Frequently Asked Questions

Is there a fee to pay my ConEd bill online?

No fee if you pay directly from your bank account. Credit and debit card payments include a convenience fee set by ConEd. The fee amount is shown before you confirm payment, so you know the total cost before you submit.

How long does it take for my payment to show up after I pay online?

ConEd confirms your payment immediately, but it takes one business day for the money to post to your account. Payments made on weekends or holidays post on the next business day. If your due date is tomorrow, paying today online should be safe, but paying tonight may not post in time.

What happens if I mail my check but it arrives after the due date?

ConEd may charge a late fee if the payment is received after your due date, even if you mailed it on time. Mail takes 7 to 10 days, so mailing is not reliable for bills due soon. Use online or phone payment if your due date is within a week.

Can I pay my ConEd bill at a grocery store or corner store?

Some authorized payment locations accept ConEd payments, but not all. Use ConEd's payment locator on their website to find retailers near you that take ConEd payments. Call ahead to confirm they're open and accepting payments that day.

What should I do if I can't afford to pay my bill this month?

Call ConEd at 1-800-752-6633 before your due date and ask about a payment plan. ConEd can spread your balance over several months. You may also be may be able to access for bill discounts or assistance programs through your local Department of Social Services or a community action agency.