Where and how to pay your Chrysler loan or lease

If you financed or leased a Chrysler vehicle, your payment goes to the lender or leasing company, not to Chrysler itself. Most Chrysler buyers finance through Chrysler Capital (the captive finance arm of Stellantis), but some use banks, credit unions, or other lenders. The payment method and where you send money depends on who holds your loan or lease agreement.

You can pay online through your lender's website or app, by phone, by mail, or in person at a branch if your lender is a bank or credit union. The documents you received when you closed the deal — your loan agreement or lease agreement — show the exact payment address and online portal information. If you cannot find those papers, call the phone number on your monthly statement.

Key Takeaways

  • Chrysler Capital, banks, and credit unions all service Chrysler loans differently, so check your loan documents or statement to find your lender's payment portal.
  • Online payment through your lender's website is usually free and the fastest way to ensure your payment posts on time.
  • If you pay by mail, send your check at least 10 days before the due date to account for postal delays.
  • Late payments typically trigger a fee and can damage your credit score, even if you are only a few days past due.
  • Automatic payments set up through your lender reduce the risk of missing a due date and are often free to establish.

Paying through Chrysler Capital online

If Chrysler Capital financed your vehicle, you can set up an online account at the Chrysler Capital website or through their mobile app. Once you log in with your loan number and personal information, you can make a one-time payment, view your balance, see your payment history, and set up automatic monthly payments.

Chrysler Capital does not charge a fee for online payments made through their portal. Payments typically post within one business day. If you need to make a payment outside business hours, the online system is available 24/7.

Paying a bank or credit union loan

If you financed through a bank or credit union instead of Chrysler Capital, log into your account on their website or mobile app. Most banks and credit unions let you make payments from the account dashboard without leaving the site. You can usually pay from a checking account, savings account, or debit card.

Some lenders charge a fee for credit card payments but not for bank transfers. Call your lender's customer service line to confirm whether a fee applies before you pay. If you are unsure which lender holds your loan, check your monthly statement — it will show the name and contact information.

Setting up automatic payments

Automatic payments remove the risk of forgetting a due date. Most lenders, including Chrysler Capital, let you set up recurring monthly payments that debit your bank account on a date you choose. You can usually select a date near your payday so the money is there when the payment processes.

To set up automatic payments, log into your lender's online account or call their customer service number. You will need to provide your bank account number and routing number. Once the setup is complete, the payment will process automatically each month until you cancel it. If your loan balance changes — for example, if you make an extra payment — the automatic payment amount stays the same unless you adjust it.

Paying by mail or phone

If you prefer not to pay online, you can mail a check to the address shown on your statement or in your loan documents. Write your loan number on the check so the payment is credited to the right account. Mail your payment at least 10 days before the due date to allow time for postal delivery and processing.

You can also pay by phone by calling the customer service number on your statement. Have your loan number and bank account information ready. Some lenders charge a fee for phone payments, typically $5 to $15, so ask before you provide your information.

What happens if you miss a payment

A payment is considered late if it arrives after the due date shown on your statement. Most lenders give a grace period of 10 to 15 days before charging a late fee, but the late payment is reported to credit bureaus as soon as it is 30 days overdue. A single late payment can lower your credit score by 100 points or more.

If you know you will miss a due date, contact your lender before the date arrives. Some lenders can defer a payment, extend your loan term, or work out a temporary arrangement. Waiting until after you miss the payment makes negotiation much harder. If your account falls 60 or 90 days behind, your lender may begin repossession proceedings.

Finding your lender if you do not know who it is

If you bought your Chrysler used or inherited it, or if you simply cannot locate your loan documents, you can find your lender by checking your monthly payment statement or by calling Chrysler's customer service line. Chrysler can tell you whether Chrysler Capital holds the loan or direct you to the correct lender.

You can also check your credit report through one of the three major credit bureaus — Equifax, Experian, or TransUnion — which will list all active loans in your name. You are may have access to to one free credit report per year from each bureau at annualcreditreport.com.

Frequently Asked Questions

Can I pay my Chrysler loan early without a penalty?

Most Chrysler Capital loans and bank loans do not charge a prepayment penalty, meaning you can pay off the loan early without extra fees. Check your loan agreement or call your lender to confirm. Paying early reduces the total interest you pay over the life of the loan.

What should I do if my payment was not credited to my account?

If you paid online and the payment does not show within two business days, log into your account and check the payment status. If it shows as pending, wait one more day. If it shows as failed, the payment did not go through — contact your lender to find out why and resubmit. If you mailed a check, allow 5 to 7 business days for it to arrive and post.

Can I change my payment due date?

Most lenders allow you to request a different due date, though you may only be able to change it once per year. Contact your lender's customer service to ask about moving your due date to align with your payday or another date that works better for your budget.

What if I want to pay off my Chrysler loan in full?

Contact your lender and ask for a payoff quote, which shows the exact amount needed to close the loan as of a specific date. The payoff amount includes your remaining balance plus any accrued interest. Once you pay the payoff amount, the loan is closed and the lien on your vehicle is released.