Where to check your Michigan Medicaid status

You can check your Michigan Medicaid status through the Michigan Department of Health and Human Services (MDHHS) online portal, by phone, or in person. The fastest way is the online portal at mibridges.michigan.gov, where you log in with your username and password to see your current coverage details, case status, and any pending actions.

If you don't have an online account, you can create one at mibridges.michigan.gov using your Social Security number and other identifying information. The portal shows you real-time information about your case, including whether your coverage is active, when it expires, and whether MDHHS is asking for documents from you.

You can also call the MDHHS customer service line at 1-855-275-6424 to speak with someone who can look up your status. Have your case number or Social Security number ready. Wait times vary, but calling early in the week or early in the day is usually faster.

Key Takeaways

  • The mibridges.michigan.gov portal is the fastest way to check your status and shows your coverage details, case status, and any documents MDHHS needs from you.
  • You can also call 1-855-275-6424 to speak with MDHHS staff, though wait times can be long during peak hours.
  • Your status can change if you don't respond to requests for documents or if your income or household changes, so check regularly if your situation is unstable.
  • If your coverage ended or was denied, the portal or phone line will tell you why, and you can request a hearing to challenge the decision.

What information the portal shows you

When you log into mibridges.michigan.gov, you'll see your case summary, which includes whether your Medicaid is active, the coverage type you have (such as Healthy Michigan Plan or Family Planning), and the date your coverage ends. The portal also displays any outstanding requests — documents MDHHS needs from you to keep your coverage active or to process a change you reported.

The portal breaks down your household members and their coverage status separately, so you can see who is covered and who is not. If you have pending changes — like a new job, a move, or a change in household size — the status will show whether MDHHS has received and processed that information.

You can also see your case history, which lists actions MDHHS has taken on your account, including when your coverage started, when it was renewed, and when it ended. This history is useful if you need to know exactly when a change took effect or if you're disputing a decision.

What to do if your status shows a problem

If your coverage shows as ended or denied, the portal will display a reason code. Common reasons include not responding to a document request, income exceeding the limit, or a missed renewal deadline. Read the reason carefully, because it tells you what step to take next.

If MDHHS is asking for documents, you can upload them directly through the portal or mail them to the address shown in your case. Respond as quickly as you can — MDHHS typically gives you 10 days to provide missing information before they close your case. If you miss the deadline, you can still reopen your case by submitting the documents and requesting reinstatement.

If your coverage was denied or ended and you believe the decision is wrong, you can request a hearing. The portal will show you how to file a hearing request, or you can call 1-855-275-6424 to ask for one. You have 90 days from the date of the notice to request a hearing.

How often your status changes

Your Medicaid status can change if your income increases, your household size changes, you move to a different address, or you fail to respond to a document request from MDHHS. Michigan Medicaid coverage is usually good for 12 months, but MDHHS may ask you to renew before that period ends if your circumstances change.

If you report a change — such as a new job or a move — MDHHS will review your case and may end your coverage if you no longer meet the income or residency rules. Check your status within a week of reporting any change to make sure your coverage is still active and to catch any new document requests early.

MDHHS sends notices by mail when your coverage ends or changes, but the portal updates faster. If you check regularly, you'll know about problems before a notice arrives, giving you time to respond.

Troubleshooting login and access problems

If you forget your mibridges password, click "Forgot Password" on the login page and follow the steps to reset it. You'll need access to the email address or phone number you used when you created your account. If you can't reset your password, you can create a new account using a different email address.

If you've never created an online account, go to mibridges.michigan.gov and select "Create Account." You'll need your Social Security number, date of birth, and a valid email address or phone number. The account creation process takes about 10 minutes.

If you can log in but don't see your case information, it may mean your case is not yet in the system or it's linked to a different Social Security number. Call 1-855-275-6424 to confirm your case number and the correct Social Security number to use.

When to call instead of using the portal

Use the phone line if you need to report an urgent change — such as a job loss or a household emergency — and you want to speak with someone immediately. The portal works for routine status checks and uploading documents, but calling lets you explain a complex situation and get immediate guidance.

Call if you received a notice in the mail that you don't understand, or if your status shows a reason code you can't interpret. MDHHS staff can explain what happened and tell you exactly what to do next. Have your case number, Social Security number, and any notices you received ready when you call.

If you're deaf or hard of hearing, call the Michigan Relay Service at 711 and ask to be connected to 1-855-275-6424. If you speak a language other than English, MDHHS provides interpreters at no cost — tell the person who answers your language.

Frequently Asked Questions

How long does it take for changes to show up in the portal?

Changes usually appear in the portal within 24 to 48 hours after MDHHS processes them, though it can take longer during busy periods. If you reported a change by phone or mail, check back in a few days. If it doesn't show up after a week, call to confirm MDHHS received it.

Can I check someone else's Medicaid status?

You can only view your own case online. If you're a parent or caregiver and need to check a child's or dependent's status, you can log into your own account and see their information listed under your household. For someone outside your household, you'll need written permission or power of attorney.

What does it mean if my status says "pending"?

Pending means MDHHS is still reviewing your case or waiting for information from you. Check the details section to see what documents or information they need. Respond as soon as you can — cases stay pending for about 10 days before MDHHS closes them if you don't provide what they asked for.

Will checking my status online affect my coverage?

No. Checking your status online does not change your coverage or trigger any action by MDHHS. You can check as often as you want without any consequences.

What if the portal says my coverage ended but I didn't receive a notice?

Notices are sent by mail and can take several days to arrive. If your portal shows your coverage ended, it has already ended — don't wait for the notice. Call 1-855-275-6424 to find out why and ask whether you can reopen your case. If the reason was a missed document request, you may be able to submit the documents now and get reinstated.