Change your Xfinity WiFi password through the Xfinity My Account app or website, or by logging into your gateway device directly

You can change your Xfinity WiFi password in three ways: through the Xfinity My Account app on your phone, through the Xfinity website on a computer, or by accessing your gateway device's admin panel directly. The app and website methods are fastest for most people. If you forget your password or cannot access either of those, you can reset it by pressing the reset button on your gateway — though this erases all your custom settings.

Your Xfinity gateway is the modem and router combined into one device. It sits in your home and broadcasts your WiFi signal. Changing the password does not affect your internet speed or your Xfinity bill — it only controls who can connect to your network.

Key Takeaways

  • The Xfinity My Account app is the quickest method if you already have it installed on your phone.
  • You need to know your Xfinity username and password to log into the app or website.
  • A new WiFi password takes effect immediately on your gateway, and all connected devices will disconnect and need to reconnect.
  • If you reset your gateway by pressing the physical button, you will also lose any custom network settings you created.
  • Your WiFi password and your Xfinity account password are separate — changing one does not change the other.

Change your password through the Xfinity My Account app

Open the Xfinity My Account app on your phone and sign in with your Xfinity username and password. Tap the menu icon (three horizontal lines) in the bottom right corner, then select Internet. Look for an option labeled WiFi Settings or Manage WiFi.

Tap WiFi Name and Password or WiFi Password. You will see your current network name (SSID). Enter your new password in the field provided. Xfinity requires passwords to be at least 8 characters long and recommends using a mix of uppercase letters, lowercase letters, numbers, and symbols. Tap Save or Confirm. The change takes effect within a few seconds.

After you change the password, every device currently connected to your WiFi will disconnect. You will need to reconnect each device by selecting your network name and entering the new password. This includes phones, tablets, laptops, smart TVs, and any other connected devices.

Change your password through the Xfinity website

Go to xfinity.com and sign in with your Xfinity username and password. Click on your account name or profile icon in the top right corner and select My Account. Look for a section labeled Internet or Services.

Find the option for WiFi Settings, Manage WiFi, or Internet Settings. Click on WiFi Name and Password or WiFi Password. You will see your current network name. Enter your new password in the password field. Follow Xfinity's password requirements: at least 8 characters, and a mix of uppercase and lowercase letters, numbers, and symbols is recommended. Click Save or Apply Changes.

The new password becomes active within a few seconds. All devices will disconnect and need to reconnect using the new password. If you have multiple networks (for example, a 2.4 GHz and 5 GHz network), you may need to change the password for each one separately depending on your gateway model.

Access your gateway's admin panel directly

If you cannot use the Xfinity app or website, you can log into your gateway device itself. Open a web browser on any device connected to your WiFi and type 192.168.0.1 or 10.0.0.1 into the address bar. Press Enter. A login page will appear.

Enter the username and password printed on a sticker on the back or bottom of your gateway device. The default username is usually admin and the default password is often motorola or xfinity, though this varies by model. If those do not work, check the sticker on your gateway or the documentation that came with it.

Once logged in, look for a section labeled WiFi, Wireless, or Network Settings. Find the field for WiFi Password or Pre-Shared Key (PSK). Enter your new password and click Save or Apply. Your gateway will restart, which takes about one to two minutes. All devices will disconnect during this time.

What happens when you reset your gateway

If you cannot remember your Xfinity account password or cannot access the app or website, you can reset your gateway by holding down the small reset button on the back of the device for 10 to 15 seconds. This restores the gateway to its factory settings, including the default WiFi password printed on the sticker.

A factory reset erases any custom settings you created, including changes to your network name, security settings, or port forwarding rules. Your internet connection will restart, which takes several minutes. After the reset, you can change the WiFi password again using any of the three methods above. A reset does not affect your Xfinity account or your internet service — it only affects the gateway device itself.

Reconnect your devices after changing the password

After you change your WiFi password, every device connected to your network will lose its connection. You will need to manually reconnect each one. On your phone or tablet, go to WiFi settings, find your network name in the list of available networks, and tap it. Enter your new password and tap Connect.

On a computer, click the WiFi icon in your system tray or menu bar, select your network name, and enter the new password. On smart TVs and other devices, go to the network or WiFi settings menu, select your network, and enter the new password. Devices will reconnect one at a time, so do not be alarmed if some take a minute or two to show as connected.

Frequently Asked Questions

Do I need to change my Xfinity account password when I change my WiFi password?

No. Your Xfinity account password and your WiFi password are completely separate. Changing one does not affect the other. Your account password is what you use to log into xfinity.com or the Xfinity app. Your WiFi password is what guests and devices use to connect to your network.

What if I forget my new WiFi password?

You can view your current WiFi password by logging back into the Xfinity My Account app or website and going to WiFi Settings. You can also check the sticker on your gateway if you reset it to factory settings. If you reset the gateway, the password will be the one printed on the sticker.

Can I have different passwords for my 2.4 GHz and 5 GHz networks?

This depends on your gateway model. Some Xfinity gateways broadcast a single combined network, while others allow you to split them into two separate networks with different names and passwords. Check your WiFi Settings in the Xfinity app or website to see if this option is available for your device.

Will changing my WiFi password affect my internet speed?

No. Your WiFi password only controls who can connect to your network. It does not affect your internet speed, your service plan, or your bill. Speed depends on your service tier and the strength of your connection to Xfinity's network.

How often should I change my WiFi password?

There is no set rule. Many people change it once or twice a year, or whenever they suspect someone unauthorized has connected to their network. If you share your password with guests or family members who no longer visit, changing it is a simple way to secure your network.