Where to change your password

You change your password directly on the Housing Info website, not through email or by contacting support. Log in to your account using your current password, then look for "Account Settings" or "Security Settings" — the exact location depends on which device you are using.

On a computer, this link is usually in the top right corner of the page, often under a menu with your name or a gear icon. On a phone or tablet, it may be under a hamburger menu (three horizontal lines) at the top or bottom of the screen. If you cannot find it, scroll to the very bottom of the page — some sites put account links in the footer.

Key Takeaways

  • You must be logged into your account before you can change your password; you cannot change it from the login screen.
  • Your new password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols for security.
  • You will need to enter your current password to confirm the change, so have it ready before you start.
  • After you change your password, you may be logged out automatically and will need to log back in with the new one.

Step-by-step password change process

Once you are in Account Settings, look for a link or button labeled "Change Password," "Update Password," or "Security." Click it. The system will ask you to enter three things: your current password, your new password, and your new password again (to make sure you typed it correctly).

Type your current password first. Then create a new password that is at least 8 characters long. Use a mix of uppercase and lowercase letters, at least one number, and at least one symbol (like ! @ # $ % or &). Avoid using your name, username, or words that appear in a dictionary — these are easier for others to guess.

Type your new password a second time in the confirmation field. Check that both entries match exactly, because if they do not, the system will reject the change. Then click "Save," "Update," or "Confirm" — the button name varies by browser and device.

What happens after you save the change

Most websites log you out automatically after a password change for security reasons. You will see a message saying something like "Your password has been updated" or "Please log in again." This is normal and expected.

Close any other browser tabs or windows where you were logged into Housing Info. Then log back in using your new password. Write down your new password in a secure place — a password manager, a locked notebook, or a secure note app on your phone — so you do not forget it.

If the password change does not work

If you see an error message when you try to save, the most common reasons are: the two new passwords do not match exactly, your new password does not meet the length or character requirements, or you entered your current password incorrectly. Read the error message carefully — it usually tells you which one is the problem.

If you entered everything correctly and the system still will not accept it, try a different browser or device. Sometimes a browser cache or temporary file causes the change to fail. Clear your browser cache, close the browser completely, and try again on a different browser if you have one available.

If you forgot your current password

You cannot change your password from the Account Settings page if you do not remember your current password. Instead, go to the login screen and click "Forgot Password" or "Reset Password." You will receive an email with a link that lets you create a new password without entering the old one.

Check your email inbox and also your spam or junk folder — password reset emails sometimes end up there. The link in the email usually works for a limited time, often 24 hours. If the link has expired, go back to the login screen and request a new one.

Keeping your new password secure

Do not share your password with anyone, including Housing Info staff. Housing Info will never ask you for your password by email, phone, or chat. If someone claiming to work for Housing Info asks for your password, that is a scam.

Use a different password for Housing Info than you use for other websites. If someone gets your Housing Info password, you want to make sure they cannot also access your email, bank, or other important accounts. If you use the same password everywhere and one site gets hacked, all your accounts are at risk.

Frequently Asked Questions

How often should I change my password?

There is no set rule. Change it if you think someone else knows it, if you used it on a website that was hacked, or if you have not changed it in over a year. You do not need to change it every month unless your organization requires it.

Can I use a password I used before?

Most websites do not let you reuse a password you have used recently — usually not within the last 5 to 12 passwords. This is a security feature. If the system rejects your new password and says you have used it before, pick a different one.

What if I change my password but still cannot log in?

Make sure you are typing the new password exactly as you created it, including uppercase and lowercase letters. Passwords are case-sensitive, meaning A and a are different. If you are still stuck, use the "Forgot Password" link on the login screen to reset it again.

Will changing my password log me out on my phone?

Yes. If you were logged into Housing Info on your phone, tablet, or another device, changing your password will log you out of all of them. You will need to log back in on each device using your new password.