You can change feedback within 90 days of leaving it, but only if the seller agrees
eBay lets you revise feedback you have already left for a seller, but there are strict limits. You have 90 days from the date you left the feedback to change it. After that window closes, you cannot edit it yourself — you would need the seller to request a revision from eBay, which they rarely do. The change also requires the seller's permission: if you want to upgrade a negative rating to positive, the seller has to accept the revision before it takes effect.
If your feedback is older than 90 days or the seller will not agree to a change, your only option is to ask eBay to remove it. eBay will only do this in specific situations — if the feedback violates their policies, contains personal information, or was left in error. A simple change of mind does not may have access to.
Key Takeaways
- You can revise feedback within 90 days of leaving it, but the seller must accept the revision before it becomes public.
- After 90 days, you cannot change feedback yourself; only the seller can request a revision from eBay.
- eBay will remove feedback only if it violates policies, contains private information, or was posted by mistake — not because you changed your mind.
- Revisions appear in the feedback history, so both the old and new ratings remain visible to other buyers.
How to revise feedback within the 90-day window
Log into your eBay account and go to Account, then Feedback. Find the feedback you left and click the three dots next to it. Select Revise feedback. You can change your rating (from one to five stars), edit your written comment, or both. When you submit the revision, eBay sends a notification to the seller asking them to accept or decline it.
The seller has 10 days to respond. If they accept, your new feedback replaces the old one immediately. If they decline or do not respond within 10 days, your original feedback stays in place. Either way, the feedback history shows both versions, so buyers can see that you changed your rating and what you said originally.
What happens if you are past the 90-day deadline
Once 90 days have passed, the Revise feedback button disappears from your account. You cannot edit the feedback yourself. At this point, only the seller can request that eBay change it — and they have no reason to do so if your feedback was negative.
If you left negative feedback and want it removed, you can contact the seller directly and ask them to request a revision on your behalf. Some sellers will do this if you explain the situation and they believe it is fair. But eBay does not force sellers to make this request, so there is no may provide they will.
When eBay will remove feedback entirely
eBay removes feedback only when it breaks their rules. This includes feedback that contains profanity, threats, or personal information like a phone number or address. It also covers feedback that is clearly false or was posted by someone who did not actually buy from that seller. eBay also removes feedback if a transaction was reversed — for example, if a payment was cancelled or a return was completed and refunded.
A change of heart or a dispute you later resolved does not may have access to for removal. If you left negative feedback because you were unhappy with an item, but the seller later made it right, that is not grounds for eBay to delete it. Your only path forward is to ask the seller to accept a revision.
How to request feedback removal from eBay
Go to the feedback in your account and click the three dots. Select Report feedback. Choose the reason that applies — usually Feedback violates eBay policy or Feedback is inaccurate. Describe why you believe the feedback should be removed. Be specific: if it contains personal information, point out what. If the transaction was reversed, explain when and why.
eBay reviews your report, usually within a few days. They will remove the feedback if it meets their removal criteria. If they decline, they will explain why. You cannot appeal the decision, but you can contact eBay again if new information comes to light — for example, if the seller later confirms the transaction was fraudulent.
Negative feedback from a seller about you
If a seller left negative feedback about you, the same rules apply in reverse. You have 90 days to revise it (with the seller's permission), and after that you can only ask eBay to remove it if it violates policy. You cannot force a seller to change or remove their feedback about you, even if you believe it is unfair.
If a seller leaves feedback that is factually wrong — for example, they claim you never paid when you did — you can report it to eBay with proof of payment. Screenshots of your transaction history or payment confirmation usually work. eBay will investigate and remove the feedback if the claim is demonstrably false.
Why feedback revisions show both old and new ratings
eBay keeps a record of all feedback changes so buyers can see the full history of a seller's ratings. When you revise feedback, both your original rating and your new one appear in the feedback details. This transparency is intentional: it prevents sellers from gaming their ratings by asking buyers to change negative feedback to positive after disputes are resolved.
The most recent version of your feedback is what counts toward the seller's overall rating, but the history remains visible. This means if you upgrade a one-star to five stars, the seller's rating improves, but anyone reading the feedback details will see that you originally left one star and later changed it.
Frequently Asked Questions
Can I change feedback if the seller and I settled a dispute?
Yes, if it is within 90 days. Contact the seller and explain that you want to revise your feedback now that the issue is resolved. If they agree, they will accept your revision when you submit it. After 90 days, you would need to ask the seller to request the revision from eBay on your behalf.
What if the seller refuses to accept my revision?
If the seller declines your revision request, your original feedback stays in place. You cannot force them to accept it. Your only other option is to ask eBay to remove the feedback entirely, which they will only do if it violates their policies.
Does revising feedback from negative to positive hurt the seller?
No. When you upgrade negative feedback to positive, the seller's rating improves. The feedback history shows both versions, but the new rating is what counts. Sellers generally welcome revisions that improve their ratings.
Can I remove feedback I left by mistake?
Within 90 days, you can revise it — change the rating or rewrite the comment entirely. After 90 days, you can report it to eBay as inaccurate feedback, but removal is not may provide. eBay reviews these reports and removes feedback only if it clearly violates their policies.
How long does it take for a seller to respond to a revision request?
Sellers have 10 days to accept or decline your revision. If they do not respond within that time, your original feedback remains. You will receive a notification either way once they respond or the deadline passes.