Change your email in Account Settings
To change the email address on your Amazon account, go to Account & Lists in the top right corner of Amazon.com, then select Your Account. From there, click Login & security on the left side. You will see your current email address listed under "Email address" — click Edit next to it.
Amazon will ask you to enter your current password to confirm the change. Type in your new email address in the field that appears, then click Save changes. Amazon sends a confirmation link to the new email address you provided. You must click that link within 24 hours to complete the change. Until you do, your old email remains active on the account.
If you do not see the confirmation email in your inbox, check your spam or junk folder. If it is not there after a few minutes, go back to Login & security and select Resend email to request a new confirmation link.
Key Takeaways
- You change your email through Account & Lists > Your Account > Login & security, not through a separate settings page.
- Amazon requires your password before allowing any email change, and you must confirm the new address by clicking a link sent to that email within 24 hours.
- Your old email stays active until you click the confirmation link, so you can still use it to sign in during those 24 hours.
- If the confirmation email does not arrive, check spam folders first, then use the Resend email option in Login & security.
What happens to your old email after the change
Once you click the confirmation link and the new email is active, you can no longer use your old email address to sign in to that Amazon account. However, the old email is not tied to any other account — it becomes available for someone else to use on a new Amazon account if they want to.
If you have other services linked to your Amazon account (such as Alexa devices, Prime Video, or Kindle), they will continue to work without interruption. Amazon automatically updates the email address across all connected services. You do not need to re-link anything.
Changing email on a Business or Prime account
If you have an Amazon Business account, the process is the same: go to Account & Lists > Your Account > Login & security and edit your email address. The confirmation link still goes to your new email and must be clicked within 24 hours.
For Amazon Prime accounts, there is no separate email-change process — your Prime membership is tied to your main Amazon account email, so changing one changes the other automatically. You will receive Prime-related emails at your new address once the change is confirmed.
Troubleshooting when you cannot access your old email
If you want to change your email but no longer have access to the old one, you cannot complete the change through the standard Login & security page. Instead, you will need to contact Amazon Customer Service. Go to Help at the bottom of any Amazon page, select Contact Us, and choose Account & Login Issues as your topic.
Amazon will ask you to verify your identity using other account details — such as your name, address, phone number, or recent order information. Once verified, a representative can update your email address without requiring the confirmation link. This process usually takes one to two business days.
Preventing unauthorized email changes
Anyone with access to your Amazon password can change your email address. To protect your account, use a strong password that you do not share and enable Two-Step Verification in Login & security. With Two-Step Verification turned on, Amazon will send a code to your phone or email whenever someone tries to sign in from a new device — including when changing your email.
If you see an email from Amazon saying your email address was changed but you did not make that change, go to Login & security immediately and change your password. Then contact Amazon Customer Service to report the unauthorized change and ask them to revert your email to the correct address.
Using an email alias instead of changing your main email
If you want to receive Amazon emails at a different address but do not want to fully change your account email, some email providers allow you to set up an alias or forwarding rule. For example, if your Gmail address is john.smith@gmail.com, you can create an alias like amazon.john@gmail.com and forward all mail from that alias to your main inbox. This way, your Amazon account email stays the same, but you receive messages where you want them.
This approach is useful if you share an account with someone else or want to keep Amazon emails separate from other mail without actually changing your account email. However, if you ever need to recover your account, Amazon will still send the recovery link to your registered email address, not to any alias or forwarding address.
Frequently Asked Questions
How long does it take for the email change to go through?
The change is instant once you click the confirmation link in the email Amazon sends you. That link expires after 24 hours, so you should click it as soon as you receive it. If you do not confirm within 24 hours, your email stays unchanged and you will need to start the process again.
Can I change my email on the Amazon app instead of the website?
Yes. Open the Amazon app, tap the menu icon (three horizontal lines), scroll down to Your Account, tap Login & security, and follow the same steps as on the website. The confirmation email process is identical.
What if I entered the wrong email address by mistake?
If you have not clicked the confirmation link yet, go back to Login & security and click Edit again to change it to the correct address. If you already clicked the confirmation link for the wrong email, contact Amazon Customer Service and they can revert the change for you.
Will changing my email affect my Amazon Prime membership or subscriptions?
No. Your Prime membership, subscriptions, and purchase history all stay attached to your account. Only the email address used to sign in and receive notifications changes. You will start receiving all Amazon emails at your new address once the change is confirmed.