Change your address before checkout by editing your saved addresses or entering a new one at payment

The fastest way to change where your Amazon order ships is to update your address before you complete the purchase. When you reach the checkout page, you will see a "Shipping Address" section that shows your default address. Click the "Change" button next to it to select a different saved address or add a new one. Amazon will let you type in a completely new address at this point — you do not have to use one you have saved before.

If you want to change the address for future orders without going through checkout each time, go to your Amazon account settings. Click "Your Account," then "Addresses," then "Add address" or edit an existing one. Any address you save here will appear as an option during checkout for any order you place going forward.

Key Takeaways

  • You can change your delivery address during checkout by clicking "Change" next to the shipping address and selecting or typing a new one.
  • Saved addresses appear in your account under "Your Account" > "Addresses" and show up automatically at checkout for any future order.
  • Once an order has shipped, you cannot change the address through Amazon — you will need to contact the carrier or refuse the package and have it returned.
  • If your order is still in "Processing" or "Pending" status, you may be able to change the address by canceling and reordering, or by contacting Amazon customer service.
  • Amazon will not deliver to PO boxes, mailboxes, or addresses outside the United States unless you are ordering from a different country's Amazon site.

Change your address after you have placed the order but before it ships

If you have already completed your purchase but the order has not yet shipped, you still have a window to change the address. Go to "Your Orders" in your account, find the order, and click "View order details." Look for a button or link that says "Change delivery address" — this option only appears if the order is still in "Processing" or "Pending" status.

If you do not see a "Change delivery address" option, the order has already been picked and packed, and Amazon will not let you modify it through your account. In that case, contact Amazon customer service through the chat or phone option on the "Contact Us" page. Explain that you need the address changed before the package ships. Customer service can sometimes push the change through even after the order has left the warehouse, but there is no may provide — it depends on how far along the fulfillment process is.

What happens if the order has already shipped

Once a package has left Amazon's warehouse and is in transit with a carrier like UPS, FedEx, or USPS, you cannot change the address through Amazon. Your options at this point are limited and depend on the carrier and how far the package has traveled.

Contact the carrier directly using the tracking number from your Amazon order. Some carriers allow you to redirect a package to a different address for a fee, or to hold it for pickup at a local facility. USPS has a service called "Informed Delivery" that sometimes allows address changes for packages still in transit. UPS and FedEx have similar redirect services, but they are not always available and may cost $10 to $20.

If redirection is not possible or too expensive, you can refuse the package when it arrives. The carrier will return it to Amazon, and you can then place a new order with the correct address. This takes longer than a successful redirect, but it ensures the package does not go to the wrong location.

Add a new address to your account so it appears at checkout

To save a new address permanently in your Amazon account, log in and click "Your Account" at the top right of the page. Select "Addresses" from the menu. Click "Add address" and type in the street address, city, state, and ZIP code. You can label it (for example, "Work" or "Mom's house") so you can find it quickly during checkout.

Amazon will verify the address format to make sure it is real and deliverable. If the address does not match Amazon's database exactly, you may see a suggestion for the closest match — review it carefully before saving. Once saved, the address will show up as an option every time you check out, and you can set one as your default address so it appears first.

Addresses Amazon will not deliver to

Amazon does not ship to PO boxes, mailboxes, or private mailbox services like UPS Store boxes. If you enter a PO box address during checkout, Amazon will reject it and ask you to provide a physical street address instead.

Amazon also does not deliver to addresses outside the United States unless you are ordering from Amazon.ca (Canada), Amazon.co.uk (United Kingdom), Amazon.de (Germany), or another country-specific Amazon site. If you try to ship to an international address from Amazon.com, the order will be canceled. You would need to create an account on the Amazon site for that country and order from there instead.

Some rural or remote addresses may not be deliverable by Amazon's carriers. If you enter an address and Amazon says it cannot deliver there, try calling customer service to see if there is an alternative — sometimes a nearby address or a local pickup point can work.

Use Amazon Locker or pickup locations if you do not have a home address

If you do not have a permanent home address or prefer not to have packages delivered to your house, Amazon Locker is an option in many cities. An Amazon Locker is a secure box located in a retail store, grocery store, or other public location where you can pick up your package within a few days of delivery. During checkout, select "Amazon Locker" as your delivery method and choose the locker location nearest you.

You can also have packages delivered to an Amazon Hub Counter, which is a service desk inside a Whole Foods store or other retail partner. The process is similar — select the Hub Counter location during checkout, and pick up your package there within a set timeframe. Both options are free and work the same way as home delivery in terms of shipping speed.

Frequently Asked Questions

Can I change my address if my order is already out for delivery today?

No. Once a package is out for delivery, the driver has the route locked in and cannot change the destination. Your only option is to refuse the package when the driver arrives and have it returned to Amazon, then place a new order with the correct address. This will delay your delivery by several days.

What if I typed my address wrong during checkout and did not notice until after I ordered?

Check your order status immediately. If it still says "Processing" or "Pending," go to "Your Orders," click "View order details," and look for "Change delivery address." If that option is not there, contact Amazon customer service right away — the sooner you report the error, the better chance they have of fixing it before the package ships.

Can I change my address to a different country?

No. Amazon.com only ships within the United States. If you need to ship to another country, you would need to use that country's Amazon site — for example, Amazon.ca for Canada or Amazon.co.uk for the United Kingdom. You would need to create a separate account there.

Do I have to pay extra to change my delivery address?

No. Changing your address before checkout or during the "Processing" stage is free. If you use a carrier redirect service after the package has shipped, the carrier may charge a fee, but Amazon itself does not charge for address changes.

What if the address I want to use is not in Amazon's system?

Type it in during checkout or when adding it to your account. Amazon will try to match it to a known address format. If it cannot find an exact match, you will see a suggestion — review it to make sure it is correct. If the address is real but Amazon keeps rejecting it, contact customer service, as some rural addresses may need special handling.