You can change your Amazon email through your account settings, and the process takes about five minutes

Log into your Amazon account, go to Login & security under Account settings, and select Edit next to your email address. Amazon will send a confirmation code to your current email — you must enter that code before the change takes effect. Your new email becomes active immediately after you confirm it. If you no longer have access to your old email, you will need to verify your identity using a phone number or payment method on file before Amazon lets you proceed.

The email address tied to your Amazon account is how Amazon contacts you about orders, returns, and account changes. It is also the username you use to sign in. Changing it does not affect your payment methods, addresses, order history, or Prime membership — those all stay attached to your account.

Key Takeaways

  • You change your email in Account settings under Login & security, and Amazon sends a confirmation code to your current email before the change is final.
  • If you cannot access your old email, Amazon can verify your identity using your phone number or a payment method instead.
  • Your new email becomes your login username immediately, and all your orders and settings stay with your account.
  • You can change your email as many times as you want, but you must wait a few minutes between changes.

Step-by-step: changing your email on desktop or mobile

Start by signing into your Amazon account on a web browser or the Amazon app. On desktop, hover over Account & Lists in the top right and select Your Account. On mobile, tap the menu icon (three horizontal lines) and select Your Account. Look for the Login & security section — it is usually near the top of the page.

Click or tap Edit next to your email address. Type your new email in the box that appears. Amazon will show you a message saying a confirmation code has been sent to your current email address. Open that email (the one you are leaving), find the code, and type it into the Amazon page. Once you enter the code correctly, your new email is active. You will use this new email to sign in from now on.

If you are on mobile and the page looks different, the steps are the same — find Login & security, tap Edit next to your email, enter the new email, and confirm the code from your old email.

What to do if you cannot access your old email

If your old email account is closed, hacked, or you simply cannot log into it, you cannot receive the confirmation code. Amazon knows this happens and has a workaround. When you try to change your email and cannot confirm the code, select Can't access this email? or a similar link on the confirmation screen.

Amazon will ask you to verify your identity using either a phone number on your account or a payment method (credit card, debit card, or bank account). If you have a phone number saved, Amazon sends a code by text or call — enter that code to prove you own the account. If you use a payment method, Amazon charges a small amount (usually $0.50 to $1.00) to that card and asks you to tell them the exact amount. Once you verify, you can change your email without needing the old one.

Keep your phone number and payment methods up to date in your account settings so this option is available if you need it. If neither a phone number nor a payment method is on file, contact Amazon Customer Service — they can verify your identity by other means, though it may take longer.

Changing your email if you share your account

If you share an Amazon account with a family member or partner, changing the email affects both of you. Whoever has access to the new email address will be able to reset the password and lock the other person out. If you want separate accounts, each person should have their own Amazon account with their own email.

If you are sharing an account and want to keep it that way, make sure both people agree on the new email and that at least one of you can access it. Amazon also offers Amazon Household, which lets two adults link their separate accounts and share Prime benefits, purchases, and payment methods without sharing login credentials. This is a better option if you want to keep your emails and passwords separate.

What happens to your old email after the change

Once you change your email, your old email address is no longer connected to your Amazon account. Someone else can create a new Amazon account using that old email address. Your old email will not receive Amazon notifications anymore — all future emails from Amazon go to your new address.

If you are changing your email because you are leaving a job or closing an email account, do this before you lose access to the old email. That way you can receive and enter the confirmation code. If you have already lost access, use the phone number or payment method verification method described above.

Troubleshooting common problems

The confirmation code is not arriving: Check your spam or junk folder — Amazon emails sometimes land there. Wait a few minutes; the code can take up to five minutes to arrive. If it still has not come, select Resend code or Send code again on the Amazon page. You can request a new code up to three times before Amazon locks you out temporarily.

You entered the wrong code: Amazon usually gives you three attempts. If you use all three, wait 24 hours and try again. If you are locked out, use the phone number or payment method verification instead.

Amazon says your new email is already in use: That email address is tied to another Amazon account. If it is your own account, sign into that account instead and change the email there. If someone else owns that account, you cannot use that email — choose a different one.

You changed your email but still receive messages at the old one: This usually means a third-party service (like a seller account, AWS account, or Audible account) is still using the old email. Log into those services separately and update the email there too.

Frequently Asked Questions

Can I change my Amazon email on the mobile app?

Yes. Open the app, tap the menu icon, go to Your Account, find Login & security, and tap Edit next to your email. The process is the same as on a computer — you will still need to confirm a code sent to your old email.

How many times can I change my email?

You can change it as many times as you want, but Amazon requires you to wait a few minutes between changes. If you change your email and immediately try to change it again, Amazon will not let you until some time has passed.

Will changing my email affect my Prime membership or orders?

No. Your Prime membership, order history, saved addresses, payment methods, and everything else stays with your account. Only your login email changes.

What if I change my email by mistake?

Change it back the same way you changed it the first time. As long as you have access to the email you just set, you can switch back to your old email immediately by going to Login & security and editing it again.

Do I need to update my email anywhere else?

If you use your Amazon login to sign into other apps or websites, those will still work — they are connected to your account, not your email address. However, if you have set up email forwarding or filters for Amazon messages, you may want to update those to use your new email.