Fidelity's customer service phone lines open at 8:00 a.m. Eastern Time on weekdays

Fidelity's main customer service number (800-343-3548) begins taking calls at 8:00 a.m. ET Monday through Friday. The line closes at 8:00 p.m. ET. Weekend hours vary by department — some offer limited Saturday service starting at 9:00 a.m. ET, but most customer service functions are weekday-only.

If you need to reach a specific department, hold times are typically shortest in the first hour after opening. Fidelity also offers 24/7 support through its website and mobile app for account viewing, transfers, and basic transactions that don't require a live representative. You can log in to your account, check balances, and move money between your own accounts at any time of day or night.

Trading hours depend on which market you're trading in

U.S. stock market trading through Fidelity opens at 9:30 a.m. ET Monday through Friday. This is when the New York Stock Exchange and NASDAQ begin regular trading. Pre-market trading on Fidelity starts at 7:00 a.m. ET, but volume is lower and spreads are wider than during regular hours. This means the difference between the buy price and sell price is larger, which can cost you more per share.

If you trade international stocks, bonds, or futures, the opening times differ. Foreign markets open at their own local times — for example, the London Stock Exchange opens at 8:00 a.m. GMT (3:00 a.m. ET). Fidelity's platform lets you place orders during these hours if you have access to extended trading. Cryptocurrency markets on Fidelity operate around the clock, seven days a week.

Key Takeaways

  • Fidelity customer service phone lines open at 8:00 a.m. Eastern Time on weekdays and close at 8:00 p.m. ET.
  • U.S. stock trading opens at 9:30 a.m. ET, with pre-market trading available starting at 7:00 a.m. ET on weekdays.
  • Weekend customer service is limited and varies by department — most support is available Monday through Friday only.
  • You can view your account and make certain transactions through Fidelity's website and app 24 hours a day, even when phone lines are closed.
  • International markets have their own opening times, and Fidelity allows trading during those hours if you have extended trading access.

Weekend and holiday hours

Fidelity's main phone line does not operate on Saturdays and Sundays. Some specialized departments — such as retirement account support — may offer limited Saturday hours starting at 9:00 a.m. ET, but this is not may provide across all service lines. Call ahead or check the Fidelity website to confirm Saturday availability for your specific need.

On U.S. stock market holidays (such as Thanksgiving, Christmas, and New Year's Day), Fidelity's phone lines are closed and the markets do not trade. Pre-market and after-hours trading also do not occur on these days. A full list of market holidays appears on Fidelity's website and in your account dashboard. Your account remains accessible through the app and website even on holidays.

After-hours trading and evening access

After-hours trading on U.S. stocks runs from 4:00 p.m. ET to 8:00 p.m. ET on weekdays. Volume is much lower than during regular trading hours, and the bid-ask spread (the difference between buy and sell prices) is wider, which can cost you more per share. Not all stocks are available for after-hours trading — typically only large, heavily traded companies allow it.

If you need to place an order after 8:00 p.m. ET, you can submit it through Fidelity's website or app, and it will execute when the market opens the next morning (or during pre-market trading if you select that option). You cannot reach a live representative by phone after 8:00 p.m. ET on weekdays, but you can still manage your account online.

How to reach Fidelity outside normal hours

Fidelity's website and mobile app are open 24/7 for account access, viewing positions, checking balances, and placing orders for the next trading session. You can also set up alerts and notifications through the app so you don't miss market movements while customer service is closed. These alerts can notify you by email or push notification when a stock reaches a certain price or when your account activity changes.

If you have an urgent issue outside business hours, Fidelity's website includes a chat feature that may connect you to an automated system or queue you for a callback when a representative becomes available. For true emergencies (such as suspected fraud or a compromised account), the website provides instructions for reaching after-hours support. Some account types, such as brokerage accounts with margin, may have dedicated after-hours phone lines.

Time zones and how they affect your trading window

All Fidelity trading times are listed in Eastern Time, regardless of where you live. If you are on the West Coast, 9:30 a.m. ET is 6:30 a.m. PT. If you are in the Mountain or Central time zone, you will need to convert the ET times to your local time to know when markets open and close. Fidelity's app and website display times in your local zone if you adjust your settings.

International traders should note that Fidelity's customer service phone lines operate on Eastern Time only. If you are calling from outside the U.S., you will need to account for the time difference. The website and app work from any location and any time zone.

Frequently Asked Questions

Can I trade stocks before 9:30 a.m.?

Yes, through pre-market trading, which opens at 7:00 a.m. ET on weekdays. Pre-market trading has lower volume and wider spreads than regular trading, so prices can move more sharply and orders may not fill at the price you expect. Not all stocks are available for pre-market trading.

What if I need to reach Fidelity on a Saturday?

Most Fidelity customer service lines do not operate on Saturdays. Some departments offer limited Saturday hours beginning at 9:00 a.m. ET, but this varies. Check Fidelity's website or call during weekday hours to confirm Saturday availability for your specific issue.

Can I place an order after the market closes?

Yes. You can place an order through Fidelity's website or app after 8:00 p.m. ET, and it will execute during pre-market trading the next morning or at the 9:30 a.m. ET market open, depending on your order type. After-hours trading (4:00 p.m. to 8:00 p.m. ET) is also available if you want your order to execute the same day.

Is Fidelity open on stock market holidays?

No. Fidelity's phone lines, customer service, and the U.S. stock markets are all closed on official market holidays such as Thanksgiving, Christmas, and New Year's Day. Pre-market and after-hours trading do not occur on these days either. Your account remains accessible through the website and app.

Do international markets have different opening times?

Yes. Each country's stock exchange opens at its own local time. The London Stock Exchange opens at 8:00 a.m. GMT (3:00 a.m. ET), and the Tokyo Stock Exchange opens at 9:00 a.m. JST (7:00 p.m. ET the previous day). Fidelity allows you to trade during these hours if you have extended trading access.