Fidelity's main customer service number is 1-800-343-3548

That number connects you to Fidelity's general customer service line, available Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday 8 a.m. to 6 p.m. Eastern time. The line handles account questions, trades, transfers, and general support across most Fidelity products. Wait times vary depending on call volume and the time of day you call.

When you call, you will hear an automated menu. You can navigate by speaking your request or pressing numbers on your keypad. Having your account number ready will speed up the process, though it is not always required.

Key Takeaways

  • The main Fidelity customer service number is 1-800-343-3548, open weekdays 8 a.m. to 10 p.m. Eastern and Saturdays 8 a.m. to 6 p.m. Eastern.
  • Different Fidelity services have separate phone lines — retirement accounts, brokerage, workplace plans, and wealth management each have their own numbers.
  • Having your account number ready before you call will reduce wait time and help the representative locate your account faster.
  • If you cannot reach someone during business hours, Fidelity's website offers account access 24/7 and a callback request option.

Phone numbers for specific Fidelity services

Fidelity operates different phone lines depending on what you need. If you have a retirement account like an IRA or 401(k), the number is 1-800-544-1914. For workplace retirement plans administered by Fidelity, call 1-800-835-5095. If you are a Fidelity brokerage customer, 1-800-343-3548 remains the main line, but you can also reach the brokerage desk at 1-800-FIDELITY (1-800-343-3548).

Fidelity's wealth management and advisory services use 1-800-544-6666. If you have a Fidelity credit card or need billing support, that routes through a separate line. The specific number depends on which Fidelity product issued your card, so checking your statement or the back of your card is fastest.

What to have ready before you call

Fidelity representatives can locate your account faster if you provide your account number at the start of the call. You should also have your Social Security number or tax ID available for verification purposes. If you are calling about a specific transaction or trade, having the date and amount ready will help the representative find it quickly.

If you are calling about a transfer or deposit, have the sending institution's name and account details available. For questions about a specific investment or fund, knowing the fund name or ticker symbol will speed things up. The more information you provide upfront, the less time you will spend on hold or being transferred between departments.

When to use Fidelity's website instead of calling

Fidelity's website and mobile app are available 24/7 and can handle many tasks faster than a phone call. You can check balances, view transactions, make trades, transfer money between accounts, and update account information online without waiting on hold. The website also has a search function and knowledge base that can answer common questions immediately.

If you prefer not to wait on the phone, Fidelity offers a callback request feature on its website. You enter your phone number and preferred time window, and a representative calls you back instead of you waiting in a queue. This is particularly useful during peak call times like market open or close.

International calling and TTY access

If you are calling from outside the United States, Fidelity has international phone numbers listed on its website for most countries. International calling rates apply, so check with your phone provider before calling. The wait times and hours of operation may differ from the U.S. lines.

Fidelity provides TTY (text telephone) access for deaf and hard of hearing customers. The TTY number is 1-800-877-9700. This line operates during the same hours as the main customer service line and connects you to a representative who can assist with account questions and transactions.

What to do if you cannot reach someone

If phone lines are busy or you are calling outside business hours, the automated system will offer you a callback option. You can also send a secure message through your Fidelity account online, and a representative will respond within one business day. For urgent matters, Fidelity's website has a live chat feature during business hours.

If you have a complex issue that requires multiple conversations, ask the representative to add notes to your account. This way, if you call back, the next representative will see what you have already discussed and can pick up where the previous call left off.

Frequently Asked Questions

Is there a number to reach Fidelity outside of business hours?

The main phone lines close at 10 p.m. Eastern on weekdays and 6 p.m. on Saturdays. Outside those hours, you can access your account online, use the callback request feature, or send a secure message through your account. A representative will respond to messages within one business day.

Do I need to provide my Social Security number when I call?

Fidelity will ask for your Social Security number or tax ID to verify your identity before discussing account details. This is a security measure. You can provide your account number instead if you prefer, though the representative may still need your SSN to pull up certain information.

What if I am calling about a fraudulent transaction?

Call the main customer service line at 1-800-343-3548 and tell the automated system you are reporting fraud. This will route you to the fraud department. Have the transaction details ready, including the date, amount, and merchant name. Fidelity can place a hold on your account and begin an investigation immediately.

Can I schedule a call with a specific representative?

You cannot request a specific representative, but you can request a callback at a time that works for you through the website. During your callback, you will reach whoever is available, but they will have access to your account history and previous notes.

What if the automated menu does not understand what I need?

You can say "representative" or "agent" at any point in the automated menu to skip ahead to a live person. You can also press 0 repeatedly, which often bypasses the menu system. If you are still stuck, the callback request option on the website is usually faster than trying different menu combinations.