How to tell if Fidelity's website or app is actually down
When you cannot reach Fidelity's website or app, the problem is usually on your end — your internet connection, your browser cache, or a temporary glitch on your device — not with Fidelity's servers. Before you assume the site is down, try these steps in order: restart your browser, clear your cookies and cache, try a different browser, restart your device, and check whether other websites load normally. If those steps do not work, then check whether Fidelity is actually experiencing an outage.
Fidelity does experience real outages, though they are uncommon. When they happen, they typically last between 15 minutes and a few hours. The company maintains a status page at status.fidelity.com where you can see whether any services are currently down. That page updates in real time and shows which specific services are affected — for example, the website might be down while the mobile app still works, or vice versa.
Key Takeaways
- Check your own internet connection and browser before assuming Fidelity is down — restart your device, clear your cache, and try a different browser.
- Visit status.fidelity.com to see whether Fidelity is reporting an active outage and which services are affected.
- If the status page shows no outage but you still cannot connect, contact Fidelity directly at 1-800-343-3548 to confirm the issue is not on their end.
- During an outage, you can still check your account balance and recent transactions through your bank if you linked your Fidelity account to your bank's app.
- Fidelity typically notifies customers of planned maintenance in advance through email and in-app messages, usually scheduled for nights or weekends.
What to check on your device first
The most common reason you cannot reach Fidelity is a problem with your own setup, not the company's servers. Start by checking your internet connection: open a new browser tab and go to a major website like Google or CNN. If that site loads, your internet is working. If it does not, restart your router and try again.
Next, clear your browser's cache and cookies. Fidelity's website stores information on your device to load faster next time, but sometimes that stored data becomes corrupted and prevents the page from loading. In most browsers, you can clear the cache by pressing Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac), then selecting "all time" and clicking clear. After you do this, try visiting Fidelity again.
If that does not work, try opening Fidelity in a different browser — if you normally use Chrome, try Firefox or Safari. Browser-specific problems are common, and switching browsers tells you whether the issue is with your browser or with Fidelity itself. If the site works in a different browser, the problem is your original browser and you can uninstall and reinstall it.
Using Fidelity's status page to confirm an outage
If your device is working normally but you still cannot reach Fidelity, go to status.fidelity.com in your browser. This page is hosted separately from Fidelity's main website, so it usually stays online even when the main site is down. The status page shows you in real time whether Fidelity is experiencing an outage and which services are affected.
The page lists services like "Website," "Mobile App," "Trading," and "Account Access." Each one shows a green checkmark if it is working or a red alert if it is down. If you see red alerts, Fidelity knows about the problem and is working on it. The page also shows how long the outage has lasted and sometimes includes updates from Fidelity's engineering team about what they are doing to fix it.
If the status page shows all green but you still cannot connect, the problem is almost certainly on your end. In that case, restart your device completely — not just your browser, but your entire computer or phone. This clears temporary files and resets your network connection, and it solves most remaining connection problems.
What to do if the status page shows no outage but you cannot connect
If status.fidelity.com shows all services are running normally but you still cannot reach Fidelity, contact Fidelity's customer service directly. Call 1-800-343-3548 during business hours (Monday through Friday, 8 a.m. to 8 p.m. Eastern time). A representative can confirm whether there is a problem on Fidelity's end that is not yet showing on the status page, or whether the issue is specific to your account or device.
When you call, have your account number ready and be prepared to describe exactly what happens when you try to access your account — for example, whether you see an error message, whether the page loads but freezes, or whether the connection times out. This information helps the representative narrow down the cause.
If you cannot reach Fidelity by phone, you can also try logging in through your bank's app if you linked your Fidelity account to your bank. Many banks display linked investment accounts within their own apps, so you may be able to see your balance and recent activity that way while Fidelity's own site is inaccessible.
Planned maintenance windows and scheduled downtime
Fidelity schedules maintenance work on its systems periodically, and during that time the website or app may be unavailable. The company typically performs this maintenance during nights and weekends to minimize disruption. Fidelity notifies customers of planned maintenance in advance through email and through in-app notifications, usually at least a few days before the work is scheduled.
If you receive a notification about planned maintenance, you can still access your account information through other channels during the maintenance window. You can call customer service, use your bank's app if you linked your account, or wait until the maintenance is complete. Planned maintenance is different from an unplanned outage — it is expected and temporary, and Fidelity has a specific end time in mind.
What to do while Fidelity is down
If Fidelity is experiencing an outage and you need to check your account, you have a few options. If you linked your Fidelity account to your bank's app or website, you can often see your investment account balance and recent transactions there. Many banks display linked brokerage accounts within their own platforms.
You can also call Fidelity's customer service line at 1-800-343-3548. Representatives can look up your account information over the phone and answer questions about your balance, recent trades, or pending transactions. This is slower than using the website, but it works when the website is down.
If you need to make a trade or take urgent action on your account, call customer service and ask whether they can process the request over the phone. Not all actions can be completed this way, but many can, and a representative can tell you whether your specific request is possible during an outage.
Frequently Asked Questions
How often does Fidelity's website go down?
Fidelity experiences unplanned outages rarely — typically a few times per year, and most last less than an hour. Planned maintenance happens more often, usually monthly or quarterly, and Fidelity notifies customers in advance. Most connection problems people experience are on their own device or network, not Fidelity's servers.
Can I trade stocks if Fidelity's website is down?
If the website is down but the mobile app is working, you can trade through the app. If both are down, call customer service at 1-800-343-3548 and ask whether a representative can place a trade for you over the phone. Not all order types can be placed this way, but basic buy and sell orders usually can be.
Will I lose money if Fidelity's website is down?
No. An outage on Fidelity's website or app does not affect your actual account or your holdings. Your money and investments are safe. The outage only prevents you from viewing your account or making changes — it does not cause any transactions or losses on its own.
What if I see an error message instead of the Fidelity website?
The type of error message tells you what is wrong. A "connection timed out" or "server not responding" message usually means Fidelity's servers are down or unreachable. A "404 Not Found" error usually means your browser is looking for the wrong page. Try clearing your cache and restarting your browser, then visit status.fidelity.com to check whether Fidelity is reporting an outage.
Does Fidelity have a phone number I can call if the website is down?
Yes. Call 1-800-343-3548 Monday through Friday, 8 a.m. to 8 p.m. Eastern time. A representative can access your account information and help you with most requests even when the website is unavailable. Wait times may be longer during an outage because more people are calling.