Update your address through Fidelity's online account or by phone

You can change your address on file with Fidelity in two ways: through your online account dashboard or by calling Fidelity directly. The online method is fastest — you log in, navigate to your profile settings, and update the address yourself in minutes. If you prefer to speak with someone or have trouble accessing your account, you can call Fidelity's customer service line and a representative will update it for you over the phone.

Fidelity uses your address for account statements, tax documents, and legal notices. If you've moved or need to use a different mailing address, updating it promptly ensures you receive important documents and that your account information stays current.

Key Takeaways

  • Log into your Fidelity account online, go to Profile or Account Settings, and edit your address directly without waiting for a representative.
  • Call Fidelity's customer service number (found on your statement or Fidelity.com) and provide your new address to a representative who will update it immediately.
  • Address changes typically take effect within one business day, though some documents may still be sent to your old address if they were already in process.
  • You can set a separate mailing address from your residential address if needed for account statements and correspondence.

Steps to change your address online

Log into your Fidelity account at Fidelity.com using your username and password. Once you're logged in, look for a "Profile," "Account Settings," or "Personal Information" section — the exact label varies depending on which Fidelity platform you use (Fidelity.com, Fidelity Go, or a workplace retirement plan portal).

Click on the address field and enter your new street address, city, state, and ZIP code. Fidelity will ask you to confirm the address before saving. After you submit, you'll see a confirmation message. The change usually takes effect within one business day. If you have multiple accounts with Fidelity, check whether you want to update the address on all of them or just specific ones — the system will let you choose.

Changing your address by phone

Call the customer service number on your Fidelity statement, account confirmation letter, or at Fidelity.com. Have your account number and Social Security number ready. A representative will verify your identity by asking security questions, then ask for your new address.

Provide your complete new address, including apartment or unit number if applicable. The representative will read it back to you to confirm accuracy before updating your account. This method works well if you're not comfortable using the online system or if you need to discuss which address should be used for different types of documents.

What happens to documents already in the mail

If Fidelity has already printed and mailed statements, tax forms, or other documents to your old address, they will arrive there even after you update your address. This is because mail is typically processed in batches before your change takes effect. Your next statement and any future documents will go to your new address.

If you're concerned about missing important documents, you can request that Fidelity resend them to your new address. Call customer service and ask them to remail any documents that were sent before your address change. Tax documents like 1099 forms are particularly important to track, so don't ignore mail arriving at your old address during the transition period.

Using a separate mailing address

Fidelity allows you to keep a residential address on file while using a different mailing address for statements and correspondence. This is useful if you live in one place but want documents sent to a business address, a trusted family member's address, or a mail forwarding service.

When you update your address online or by phone, look for an option to designate it as a "mailing address" separate from your residential address. If you don't see this option in the online system, call customer service and ask them to set up a separate mailing address for you. They can do this during the phone call and confirm which documents will go to which address.

Updating your address for specific account types

If you have a workplace retirement plan through Fidelity (like a 401(k) or 403(b)), you may need to update your address through your employer's plan portal rather than through Fidelity.com directly. Log into your workplace plan account and look for profile or personal information settings there.

For IRAs, brokerage accounts, and other individual accounts, the Fidelity.com process described above applies. If you're unsure which platform to use, call Fidelity customer service with your account number and they'll direct you to the right place to make the change. Some account types may require updating your address in multiple places if you hold different products with Fidelity.

Frequently Asked Questions

How long does it take for my address change to take effect?

Address changes typically take effect within one business day. However, documents that were already printed and mailed before your change will still arrive at your old address. Future statements and correspondence will go to your new address.

Do I need to update my address on every account I have with Fidelity?

It depends on your account setup. If you update your address on Fidelity.com for your main profile, it may apply to all linked accounts. However, workplace retirement plans often have separate systems, so you may need to update those separately through your employer's portal.

What if I don't receive a statement at my new address?

Wait at least two weeks after your address change to allow for processing delays. If you still haven't received a statement, call Fidelity customer service and ask them to confirm your address on file and resend your most recent statement to your new address.

Can I change my address if I don't have online access to my account?

Yes. Call Fidelity's customer service number and provide your account number and Social Security number for verification. A representative will update your address over the phone without requiring you to log in online.

Will changing my address affect my investments or account balances?

No. Updating your address only changes where Fidelity sends your mail and documents. Your investments, account balances, and all holdings remain unchanged.