What Connect Network's Login Page Does
Connect Network is a platform that lets you send money to someone in jail or prison. The login page at www.connectnetwork.com is where you enter your account information to access your account, view transaction history, and deposit funds into an inmate's commissary account. Commissary is the prison or jail store where incarcerated people can buy items like hygiene products, snacks, and phone credits.
You do not need to create a new account for each person you want to send money to — one login works for multiple inmates across different facilities. The platform handles the deposit and routes the money to the right person's account at their facility.
Key Takeaways
- You log in at www.connectnetwork.com with an email address and password you created when you first set up your account.
- If you have forgotten your password, use the "Forgot Password" link on the login page to reset it by email.
- Once logged in, you can add a new inmate, select an existing inmate, and choose your deposit amount and payment method.
- Connect Network accepts credit cards, debit cards, and bank transfers, though fees vary by payment method and state.
- Deposits typically post to the inmate's account within one to three business days, depending on the facility and payment method used.
Steps to Log In to Your Account
Go to www.connectnetwork.com and look for the login section, usually at the top right of the homepage. Enter the email address you used when you created your account, then enter your password. Click the login button.
If you are logging in from a new device or browser, Connect Network may send a verification code to your email address. Check your email inbox (and spam folder) for a message from Connect Network, then enter that code on the login page to complete the process.
Once you are logged in, you will see a dashboard showing any inmates you have added to your account. If this is your first time, the dashboard will be empty and you will need to add an inmate before you can make a deposit.
Resetting a Forgotten Password
On the login page, click the "Forgot Password" link. Enter the email address associated with your account. Connect Network will send a password reset link to that email address within a few minutes.
Open the email and click the reset link. You will be taken to a page where you can create a new password. Make sure your new password is at least eight characters long and includes a mix of letters, numbers, and symbols if the system requires it. After you save the new password, return to the login page and log in with your new credentials.
If you do not receive the reset email within 10 minutes, check your spam or junk folder. If it is not there, contact Connect Network's customer service — the phone number and chat option are usually available on their homepage.
Adding an Inmate and Selecting Them for a Deposit
After you log in, click "Add an Inmate" or a similar button on your dashboard. You will need the inmate's full name, date of birth, and facility name or location. Some facilities require an inmate ID number as well — if you do not have it, you can usually search by name and the system will find the right person.
Once you have added the inmate, their name will appear on your dashboard. Click on their name or profile to select them, then choose "Send Money" or "Make a Deposit." The system will show you the deposit amount options and payment methods available for that facility.
Choosing a Payment Method and Deposit Amount
Connect Network accepts credit cards, debit cards, and bank account transfers. Credit and debit card deposits usually post within one to three business days. Bank transfers may take longer — sometimes up to five business days — but often have lower fees.
Enter the amount you want to deposit. The system will show you the fee for that transaction, which varies by payment method, state, and facility. Some states cap fees at a certain percentage; others do not. Read the fee disclosure before you confirm the deposit.
Enter your payment information if you have not already saved it to your account. If you have saved a card or bank account, you can select it from a dropdown menu. Review all details — inmate name, amount, fee, and payment method — before clicking the final confirmation button.
What Happens After You Submit a Deposit
After you confirm the deposit, Connect Network will show you a confirmation number. Write this down or take a screenshot — you will need it if you have questions about the transaction later. The system will also send a confirmation email to the address on your account.
The money does not appear in the inmate's commissary account immediately. Timing depends on the payment method and the facility's processing schedule. Credit and debit card deposits usually post within one to three business days. Bank transfers can take up to five business days. Some facilities process deposits only on certain days of the week.
You can log back into your account at any time to check the status of a deposit. Your transaction history shows whether the deposit has been processed, posted, or is still pending.
Troubleshooting Login and Account Issues
If you see an error message when you try to log in, first check that you are using the correct email address and password. Passwords are case-sensitive, so make sure Caps Lock is not on. If you are still locked out, use the "Forgot Password" link to reset it.
If you are logged in but cannot see an inmate you added previously, the inmate's information may have changed — for example, if they were transferred to a different facility. Try searching for them again by name and facility. If you still cannot find them, contact Connect Network customer service with the inmate's name and the facility where they are held.
If a deposit shows as pending for longer than the stated timeframe, check your email for any messages from Connect Network or your bank. Sometimes a deposit is declined if there is a mismatch between the address on your payment card and the address on your account. Updating your address in your account settings may resolve the issue.
Frequently Asked Questions
Do I need a separate login for each inmate I want to send money to?
No. One login works for multiple inmates. After you log in, you can add as many inmates as you need to your account and switch between them when you make a deposit.
What should I do if I forget my email address?
Contact Connect Network customer service directly. They can help you recover your account if you provide other identifying information, such as your full name and phone number. Customer service contact options are usually on the Connect Network homepage.
Can I save my payment information so I do not have to enter it every time?
Yes. After you log in and make your first deposit, Connect Network will ask if you want to save your card or bank account. If you say yes, your payment method will be stored securely and you can select it from a dropdown menu on future deposits.
What if my deposit was declined?
Check your email for a message from Connect Network explaining why. Common reasons include insufficient funds, an expired card, or a mismatch between your billing address and the address on your account. Update your payment information or use a different payment method and try again.
How do I know if the deposit reached the inmate's account?
Log into your Connect Network account and check your transaction history. The status will show whether the deposit is pending, processed, or posted. You can also ask the inmate directly when you next speak to them, or contact the facility's commissary office if you need confirmation.