Chase's direct deposit address for payroll setup
Chase does not use a mailing address for direct deposit setup. Instead, you provide your bank details directly to your employer's payroll department — either through their online portal, a paper form, or in person. Your employer then sends the deposit instructions electronically to Chase using your routing number and account number, not by mail.
If you need to give Chase information about an incoming direct deposit, you do not contact Chase first. You contact your employer's payroll or human resources department and give them your Chase account details. They handle the rest. Chase receives the deposit instruction from your employer's bank, not from you.
The only time you might contact Chase directly is if a direct deposit fails to arrive or if you need to verify that your account is set up to receive deposits. For account questions, call Chase customer service at 1-800-935-9935 or visit a Chase branch in person.
Key Takeaways
- Direct deposit setup happens between your employer and Chase, not between you and Chase by mail.
- You give your Chase routing number (011000015 for most Chase accounts) and account number to your employer's payroll department.
- Chase does not have a specific address where you mail direct deposit forms — payroll departments send instructions electronically.
- If a deposit fails to arrive, contact Chase customer service by phone or visit a branch rather than mailing anything.
- Some employers allow you to set up direct deposit through their website portal, which is faster than paper forms.
What information your employer needs from you
Your employer's payroll department will ask for your routing number and account number. For Chase, the routing number is 011000015 for most accounts, though some older accounts or specific Chase products may use a different routing number. Your account number is the number printed on your Chase debit card or shown in your online banking portal.
Some employers also ask whether your account is checking or savings. Chase direct deposits work with both, but payroll systems need to know which type you have. You may also be asked to provide a voided check — a blank check with your account and routing numbers printed on it — though many employers no longer require this.
Double-check the numbers before you submit them. A wrong digit in either number means your paycheck goes to the wrong account or fails to process. If you are unsure of your account number, log into your Chase online banking, call 1-800-935-9935, or visit a Chase branch.
Setting up direct deposit through your employer's system
Most employers now let you set up direct deposit through their payroll website or app. Log in to your employee portal, find the direct deposit or pay setup section, and enter your Chase routing and account numbers. The system usually lets you choose whether to deposit your full paycheck or split it between multiple accounts.
If your employer uses paper forms, you will fill out a direct deposit authorization form with your Chase information and sign it. Give the completed form to your payroll or human resources department. They will not mail it to Chase — they will process it internally and send the deposit instructions to Chase electronically.
Processing time varies. Some employers set up direct deposit the same day you submit the form; others take one to two pay periods. Ask your payroll department when the change will take effect so you know when to expect your first direct deposit.
Chase routing number and account number locations
Your Chase routing number is 011000015 for standard Chase checking and savings accounts. Some specialty accounts, older accounts, or accounts opened at specific Chase locations may have different routing numbers. If you are unsure, do not guess — call Chase or check your account details online.
Your account number appears in several places. Check the bottom left of your Chase debit card (it is the longer number, usually 10 to 12 digits). You can also find it in your Chase online banking portal under account details, or call 1-800-935-9935 and speak to a representative.
When you write down these numbers for your employer, write them clearly and double-check them against your card or online banking. Payroll systems process thousands of deposits, and a single wrong digit can send your paycheck somewhere else entirely.
What to do if your direct deposit does not arrive
If your paycheck does not show up on the expected date, contact your employer's payroll department first. Ask them to confirm that they submitted the direct deposit instruction to Chase and when they sent it. They can tell you whether the problem is on their end or if Chase received the instruction but something went wrong.
If your employer confirms they sent the deposit, call Chase at 1-800-935-9935 and have your account number ready. Chase can check whether the deposit arrived and, if it did, where it went. If the deposit went to the wrong account because of an error in your routing or account number, Chase can sometimes recover it, but the process takes time.
For future deposits, verify your account and routing numbers with your employer. Ask them to show you what they have on file for you. A mismatch there is the most common reason direct deposits fail or go to the wrong place.
Changing your direct deposit information with Chase
You do not change direct deposit information by contacting Chase. You change it by updating your information with your employer. Log into your employee payroll portal or contact your payroll department and ask them to update your account details. They will then send the new information to Chase.
If you are switching to a different Chase account or to a different bank entirely, make the change with your employer before your next payday. Most payroll systems let you update this information online, and the change usually takes effect within one or two pay periods.
Keep in mind that if you close a Chase account that receives direct deposits, your next paycheck will fail to deposit. If you are closing an account, set up direct deposit to a new account first, then close the old one after you confirm the deposit went through.
Frequently Asked Questions
What is Chase's routing number for direct deposit?
Chase's routing number for most direct deposits is 011000015. Some older or specialty accounts may use a different routing number. Check your debit card, online banking portal, or call Chase at 1-800-935-9935 to confirm the routing number for your specific account.
Do I mail anything to Chase to set up direct deposit?
No. Your employer's payroll department handles all communication with Chase. You give your account and routing numbers to your employer, and they send the deposit instructions electronically to Chase. You never mail anything to Chase for direct deposit setup.
Can I split my paycheck between multiple Chase accounts?
Yes, if your employer's payroll system supports it. You can usually direct a portion of your paycheck to one Chase account and the remainder to another account or bank. Set this up through your employer's payroll portal or by asking your payroll department for a split direct deposit form.
How long does it take for direct deposit to start after I set it up?
Processing time depends on your employer. Some employers activate direct deposit the same day you submit the form; others take one to two pay periods. Ask your payroll department when the change will take effect so you know when to expect your first deposit.
What do I do if my direct deposit went to the wrong account?
Contact your employer's payroll department first and confirm they have the correct account and routing numbers on file. If the numbers are wrong, have them corrected immediately. If the numbers are correct but the deposit still went elsewhere, call Chase at 1-800-935-9935 with your account number so they can investigate.