Pimeye's refund policy depends on which service you buy and how quickly you request it

Pimeye offers refunds within 14 days of purchase if you request them through their support system. The refund applies to their paid search credits and subscription plans. However, the refund is only available if you have not used the credits or services yet — once you run a reverse image search or use any part of your subscription, the purchase becomes non-refundable.

The 14-day window starts from the date of your transaction, not from when you first notice you want a refund. You need to contact Pimeye's support team directly through their website to request it; refunds do not happen automatically. The company processes refunds back to your original payment method, which typically takes 5 to 10 business days after approval.

Key Takeaways

  • Pimeye refunds unused credits and subscriptions within 14 days of purchase if you contact support before using the service.
  • Once you run a search or consume any part of your subscription, the purchase becomes non-refundable regardless of how recently you bought it.
  • You must request the refund yourself through Pimeye's support contact form — the company does not issue refunds automatically.
  • Refunds return to your original payment method and take 5 to 10 business days to appear in your account after approval.

How to request a refund from Pimeye

Go to Pimeye's contact or support page and fill out their support form. Include your account email, the transaction date, and the order number if you have it — you can find this in your email receipt or account history. State clearly that you want to request a refund and have not used the credits or subscription yet.

Pimeye's support team will review your request and respond within a few business days. If your request falls within the 14-day window and you have not used the service, they will approve it. Do not expect an immediate response; support tickets can take 2 to 5 days to receive a reply depending on volume.

What counts as "using" the service and losing refund may be able to access

Running even one reverse image search counts as using the service and makes your purchase non-refundable. If you bought a subscription plan, logging in and accessing the dashboard does not automatically forfeit your refund — but actually performing a search does. The same applies to credit-based purchases: the moment you initiate a search query, those credits are considered used.

If you bought a monthly or annual subscription and want to cancel before the renewal date, you can request a refund for the unused portion only if you have not run any searches. After the first search, you lose refund rights even if you have months of subscription remaining.

Payment methods and refund timing

Pimeye refunds go back to whatever card, PayPal account, or payment method you originally used. If you paid with a credit card, the refund appears as a credit on that card's statement. If you used PayPal, the money returns to your PayPal balance. You cannot request a refund to a different payment method than the one you used to purchase.

The refund itself is processed within a few business days of approval, but your bank or payment provider may take an additional 3 to 7 business days to post it to your account. During that time, the refund may show as "pending" in your payment history. Contact your bank if a refund does not appear within 10 business days of Pimeye's approval.

Situations where Pimeye will not refund

If you have used any search credits or run searches on your subscription, Pimeye will deny the refund. If your request comes after the 14-day window closes, they will also deny it. Refunds are also not available for promotional credits, free trial upgrades, or discounted purchases marked as final sale at the time of purchase.

If you purchased through a third-party reseller or marketplace rather than directly from Pimeye, you must contact that reseller for a refund — Pimeye will not process it. Check your receipt to see whether you bought directly from Pimeye or through another vendor.

Alternatives if you cannot get a refund

If Pimeye denies your refund request and you believe it was made in error, you can dispute the charge with your credit card company or PayPal. This is called a chargeback, and it forces the payment processor to investigate. Provide your payment processor with evidence that you requested a refund and that Pimeye denied it without cause.

Be aware that disputing a charge may result in Pimeye closing your account permanently. Use this option only if you believe Pimeye's refusal was genuinely unfair. If you simply changed your mind about the service, the 14-day window is your intended path — disputing after that point can damage your relationship with the company and your payment processor.

Frequently Asked Questions

Can I get a refund if I used the service but did not find what I was looking for?

No. Pimeye's refund policy is based on whether you used the service, not on whether you were satisfied with the results. Once you run a search, the purchase is final. If you want to avoid this, test the service with a small credit purchase before buying a larger subscription.

What if I bought a subscription and want to cancel it before the next billing date?

You can cancel the subscription to stop future charges, but you cannot get a refund for the current billing period unless you have not used it yet and are within 14 days of purchase. Cancellation stops the next charge; it does not reverse the one you already paid.

How do I find my order number or transaction date?

Check your email for a receipt from Pimeye — it will include the order number and transaction date. You can also log into your Pimeye account and look for an account history, billing, or purchases section. If you cannot find it, include as much detail as you can in your support request, such as the approximate purchase date and the payment method you used.

Can I request a refund by email instead of using the support form?

Pimeye's official channel is their support form on their website. Emailing a general address may delay your request or result in it being missed. Use the support form to ensure your request reaches the right team and is tracked properly.