Where Uber's New York City Office Is Located

Uber operates a major office in New York City at 1633 Broadway, 28th Floor, New York, NY 10019. This is their primary hub for the Northeast region and handles driver support, rider services, and local business operations. The office is in Midtown Manhattan, accessible by subway (A, C, E lines at 42nd Street, or N, R, W at 42nd Street).

This address is not a walk-in location for general inquiries. Uber does not staff a public reception desk for driver or rider complaints. If you need to contact Uber about an account issue, a trip dispute, or driver-related concerns, you will need to use their app or phone line rather than showing up in person.

Key Takeaways

  • Uber's New York City office is at 1633 Broadway, 28th Floor, but it is not open to the public for walk-in support.
  • Driver issues, account problems, and trip disputes are handled through the Uber app or by calling their driver support line, not through the office address.
  • If you are a driver in New York, you can reach driver support at 1-844-346-2957 during business hours.
  • Riders can report issues through the app's "Help" section, which connects you to support agents who can review your specific trip.
  • The office handles employment matters, local regulatory compliance, and business partnerships — not individual customer service.

What the New York Office Actually Handles

The 1633 Broadway location is an operational and administrative center, not a customer service hub. The staff there manage driver recruitment and onboarding for the New York region, handle compliance with New York City taxi and for-hire vehicle regulations, process payroll for employees, and coordinate with city agencies on licensing and permit issues.

If you have a question about Uber's policies in New York City, a dispute over a specific trip, or a problem with your driver or rider account, that office cannot resolve it. Those issues go through Uber's centralized support system, which operates by phone, email, and in-app chat.

How to Contact Uber Driver Support

If you drive for Uber in New York City, you can reach driver support by phone at 1-844-346-2957. This line is staffed Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. Support agents can help with account issues, payment questions, vehicle verification problems, and disputes over trip cancellations or ratings.

You can also contact driver support through the Uber Driver app. Open the app, tap the menu icon (three horizontal lines), select "Help," and choose your issue from the list. You can then message with a support agent or request a callback. Response times vary, but most issues receive a reply within 24 hours during business days.

For urgent safety concerns — such as a passenger threatening you or a vehicle emergency — call 911 first. After the immediate situation is resolved, you can report it to Uber through the app for documentation and potential account action.

How to Contact Uber Rider Support

If you use Uber as a passenger in New York City and have a problem with a trip, a driver, or your account, go to the Uber app and tap the menu icon, then select "Help." You will see a list of common issues: trip problems, payment issues, lost items, safety concerns, and account access.

Choose the category that matches your issue, and the app will show you relevant articles and options to contact support. You can message with an agent directly, request a callback, or in some cases report the issue and receive a resolution (such as a refund) without speaking to anyone. Uber typically responds to rider support messages within a few hours during peak times.

If you lost an item in a vehicle, you can also contact the driver directly through the app's messaging feature. Many drivers return items if you reach out quickly. Uber's lost-and-found support can help if the driver does not respond.

Mailing Address and Legal Inquiries

If you need to send Uber a formal letter — for example, a legal notice or a complaint to their legal department — you can mail it to their New York office at Uber Technologies, Inc., 1633 Broadway, 28th Floor, New York, NY 10019. Mark the envelope "Legal Department" or "Compliance Department" depending on the nature of your letter.

Mail to this address is processed, but response times are slow. If your issue is time-sensitive, use the phone or app support channels first. Legal and compliance matters may take several weeks to receive a response.

New York City Regulations and Uber's Local Compliance

Uber operates in New York City under rules set by the Taxi and Limousine Commission (TLC). Drivers must have a TLC for-hire vehicle license, and Uber must comply with local wage rules, insurance requirements, and accessibility standards. The 1633 Broadway office coordinates with the TLC on these matters.

If you have a complaint about Uber's compliance with New York City rules — for example, if you believe a driver is operating without proper licensing or if Uber is violating a local regulation — you can file a complaint directly with the TLC at www.nyc.gov/tlc or by calling 311. The TLC investigates complaints and can fine or suspend Uber's license if violations are found.

Frequently Asked Questions

Can I go to the Uber office in person to resolve a problem with my account?

No. The office at 1633 Broadway does not have a public walk-in counter. You must contact support through the app, by phone, or by mail. Going to the office in person will not speed up your case and may result in security turning you away.

What is the phone number for Uber driver support in New York?

Driver support is available at 1-844-346-2957, Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. You can also reach support through the Uber Driver app by tapping Help and selecting your issue.

How long does it take to get a response from Uber support?

Response times vary. In-app messages typically receive a reply within a few hours during business hours, or within 24 hours on weekends. Phone support is faster if you call during staffed hours. Email and mailed letters can take several weeks.

Who do I contact if I think Uber is breaking New York City rules?

File a complaint with the Taxi and Limousine Commission at www.nyc.gov/tlc or by calling 311. The TLC regulates Uber's operations in New York and investigates violations of local rules.

Can I reach Uber's New York office by email?

There is no public email address for the 1633 Broadway office. Use the support channels in the Uber app, call driver support at 1-844-346-2957, or mail a letter to the office address if you need to reach Uber formally.