Uber Eats does not have a dedicated phone number for customer service
Uber Eats handles most customer issues through the app or website, not through a phone line. There is no general customer service phone number you can call to reach a representative. Instead, the company routes support requests through in-app messaging, email, and a web-based help center.
If you have an urgent issue — a missing order, a safety concern, or a problem with payment — you can contact Uber Eats through the app itself. The fastest route is usually the "Help" section within your active order, which connects you to support for that specific delivery.
Key Takeaways
- Uber Eats does not operate a phone line; all customer service goes through the app, website, or email.
- For an active order problem, open the order in the app and tap "Help" to message support directly about that delivery.
- For account issues, billing disputes, or general questions, use the Help Center on the Uber Eats website or app.
- Response time through in-app messaging is typically faster than email, especially for urgent delivery issues.
- If you cannot reach support through normal channels, you may be able to contact Uber's corporate office by phone, though this is not a customer service line.
How to contact support through the Uber Eats app
Open the Uber Eats app and navigate to your current or recent order. Tap the "Help" button at the bottom of the order screen. This opens a messaging window where you can describe your issue — a missing item, wrong order, delivery delay, or payment problem.
A support agent will respond through the same message thread. This channel is monitored during business hours and often responds within minutes for urgent issues like a missing delivery. Keep your messages specific: include your order number, what went wrong, and what you are asking for (a refund, redelivery, or credit).
If you do not have an active order to reference, go to the app's menu, select "Account," then "Help." From there you can browse the Help Center or start a new support conversation about account, payment, or general issues.
Using the Uber Eats website Help Center
Visit the Uber Eats Help Center at help.ubereats.com. Search for your issue by keyword — "missing item," "refund," "account locked," "payment problem" — and you will see articles and troubleshooting steps for common problems.
Many issues can be resolved without contacting support. For example, if an item was missing, the Help Center often lets you report it and request a refund directly. If you cannot find an answer, the Help Center has a "Contact Us" button that lets you start a support conversation through email or in-app messaging.
What to do if you need to speak to someone urgently
Uber Eats does not offer phone support for customer issues, but you can try reaching Uber's main corporate line if your situation is genuinely urgent — a safety concern, fraud, or a critical account problem. Uber's general corporate phone number is available through their main website, though this line is not staffed for routine customer service and may not resolve your issue quickly.
For most urgent delivery problems, in-app messaging is actually faster than trying to reach a corporate line. Support agents monitoring the app can see your order details immediately and often respond within minutes during peak hours. If your issue involves a safety concern, report it through the app and note that it is urgent in your message.
Common issues and how to report them in the app
Missing items: Open your order, tap "Help," select "Missing items," and list what did not arrive. You can usually request a refund or credit without waiting for a response.
Wrong order: Tap "Help," select "Wrong order," and describe what you received instead. Support can often issue a refund or credit immediately.
Late delivery: If your order is significantly delayed, tap "Help" and select "Delivery issue." Provide details about when you ordered and when it arrived. Support may offer a credit if the delay was substantial.
Payment problems: If you were charged twice, charged the wrong amount, or cannot add a payment method, go to "Account" > "Help" and describe the payment issue. Support can review your transaction history and process a refund if needed.
Account access: If you cannot log in, your account was hacked, or you forgot your password, use the login screen's "Forgot password?" link. If that does not work, contact support through the Help Center and explain the access problem.
Email support and response times
You can also reach Uber Eats support by email through the Help Center. Click "Contact Us," select your issue type, and choose email as your contact method. Uber Eats will send you a confirmation and respond within 24 to 48 hours for most issues.
Email is slower than in-app messaging but useful if you need to attach photos (for example, a photo of a damaged item or wrong order) or if you prefer written communication. Include your order number, account email, and a clear description of the problem in your first message.
What information to have ready before contacting support
Have your order number available — it appears in your order history and in the confirmation email. If the issue involves payment, have your card or account details ready (though do not share full card numbers in messages). If the problem is with a specific item, describe it clearly: the restaurant name, the item ordered, and what was wrong with it.
If you are reporting a safety issue, include relevant details: the driver's behavior, the condition of the food when it arrived, or any other safety concern. The more specific you are, the faster support can resolve the issue.
Frequently Asked Questions
Can I call Uber Eats to report a missing order?
No, Uber Eats does not have a phone line for customer service. Report missing items through the app by opening your order, tapping "Help," and selecting "Missing items." This usually gets a response within minutes, and you can often request a refund or credit without waiting.
What is Uber Eats' customer service phone number?
Uber Eats does not publish a customer service phone number. All support goes through the app, website, or email. If you need to reach Uber's corporate office for a serious issue, you can find their main phone number on Uber.com, but this is not a customer service line and may not resolve your delivery or account problem quickly.
How long does it take to get a response from Uber Eats support?
In-app messaging usually gets a response within minutes to a few hours during business hours. Email support typically responds within 24 to 48 hours. Response time depends on how busy support is and the complexity of your issue.
Can I get a refund if my order never arrived?
Yes. Report the missing order through the app by tapping "Help" on that order and selecting the appropriate issue. Support can often issue a refund or credit to your account immediately. If they do not, follow up through the same message thread with additional details.
What should I do if support is not responding to my message?
Wait at least 24 hours before assuming your message was missed. If you do not hear back, try contacting support again through the Help Center and reference your previous message. Include your order number and a brief summary of the issue. If the problem is urgent, note that in your message.