Uber Eats does not have a dedicated phone line for customer support

Uber Eats handles most customer issues through the app or website, not through a phone number you can call. If you need to report a problem with an order, a missing item, or a driver issue, you will work through the app's support system first. Uber does not publish a general customer service phone number for Eats specifically, though you may reach a representative through other channels depending on your issue.

The reason for this setup is practical: Uber logs all conversations through the app, which creates a record of your order, payment, and the exact problem you reported. A phone call leaves no automatic trail, which makes it harder for Uber to investigate or for you to follow up later. The app-based system also lets Uber route your issue to the right team — driver support, payment disputes, or restaurant problems — without transferring you between departments.

Key Takeaways

  • Uber Eats support is accessed through the app or website, not a phone number, because it creates a record of your issue and order details.
  • You can report missing items, driver problems, or payment issues directly in the app under "Help" within your active or recent order.
  • If you do not have internet access or cannot use the app, you can contact Uber through their web-based support form or Twitter.
  • For account security issues or payment fraud, you may reach a representative by submitting a support request and waiting for a callback.
  • Some issues, like restaurant complaints or driver safety concerns, may escalate to a phone call from Uber, but you cannot initiate one directly.

How to report a problem through the Uber Eats app

Open the Uber Eats app and go to your active order or a recent completed order. Tap the three-line menu icon (hamburger menu) or look for "Help" at the bottom of the order details. Select the issue that matches your problem — missing items, wrong order, driver behavior, or payment — and describe what happened. Uber will ask for details like which items were missing or what went wrong, and you can attach photos if needed.

After you submit your report, Uber sends you a confirmation and begins investigating. For missing items or wrong orders, Uber typically issues a refund or credit within a few hours to a few days. You will receive updates through the app, and Uber may ask follow-up questions. This is the fastest route for most problems because Uber has your order information, payment details, and delivery records already in the system.

Contacting Uber Eats when you cannot use the app

If you do not have access to the app or your account is locked, go to help.uber.com on a web browser. Click "Uber Eats" and select your issue from the list. You can describe your problem in the text box and submit a support request. Uber will send you an email with next steps, and a representative may contact you by phone or email depending on the urgency and type of issue.

Response times vary. Simple issues like refund requests may be handled within 24 hours. More complex problems — like account security issues or disputes — can take several days. You can also try reaching Uber through their Twitter account (@UberEats or @Uber_Support), though this is slower than the web form and better for public complaints than private account issues.

When Uber Eats may call you

Uber does not initiate outbound calls for routine order problems, but a representative may call you if your issue requires a conversation. This happens most often with payment disputes, fraud investigations, or serious driver safety concerns. If Uber needs to call you, they will have your phone number from your account and will identify themselves as Uber when they call.

Be cautious of unsolicited calls claiming to be from Uber. Scammers sometimes pose as Uber support to steal account information or payment details. Uber will never ask for your password, PIN, or full credit card number over the phone. If you receive a suspicious call, hang up and report it through the app or at help.uber.com.

What information to have ready before contacting support

Gather these details before you submit a support request: your order number (visible in the app), the date and time of the order, the restaurant name, which items were affected, and what went wrong. If the issue involves a driver, note the driver's name and vehicle if you remember it. If it is a payment problem, have your payment method and the amount charged ready.

Photos help too. If an item arrived damaged or if you received the wrong food, take a photo before you throw it away. Upload it with your report so Uber can see the problem. The more specific you are, the faster Uber can investigate and resolve the issue.

Escalating a complaint if you are not satisfied

If Uber's first response does not resolve your problem, you can request escalation within the app. Go back to your support conversation and select "I am not satisfied with this resolution" or a similar option. Explain why the resolution did not work and what you think should happen instead. Uber will assign your case to a higher-level team.

Escalations take longer — sometimes a week or more — but they are reviewed by someone with more authority to issue refunds or credits beyond the standard amount. Keep copies of all your messages with Uber support in case you need to dispute a charge with your credit card company or bank later.

Frequently Asked Questions

Is there a phone number I can call to speak to someone right now?

No. Uber Eats does not publish a customer service phone number you can call directly. You must start with the app or web form. Depending on your issue, a representative may call you back, but you cannot initiate a phone call to Uber Eats support.

How long does it take to get a response from Uber Eats support?

Simple issues like missing item refunds usually get a response within 24 hours. More complex problems can take several days to a week. If your issue is urgent, explain that in your support request, though Uber does not may provide faster resolution for urgent cases.

What if I was charged twice for the same order?

Report it through the app under "Payment issue" and explain that you were charged twice. Include your order number and the dates of both charges. Uber will investigate and refund the duplicate charge. If the refund does not appear within a few days, follow up through the app or contact your bank to dispute the charge.

Can I cancel an order by calling Uber Eats?

No. You must cancel through the app before the restaurant starts preparing your food. Once the order is confirmed with the restaurant, you cannot cancel it by phone. You can only report it as a problem after delivery and request a refund.

What should I do if a driver was rude or unsafe?

Report it through the app immediately after the delivery. Go to the order, tap "Help," and select "Driver behavior" or "Safety concern." Describe what happened and Uber will review it. For serious safety issues, you can also contact local police if you feel threatened.